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Senior Collection Manager Jobs in Utah (NOW HIRING)

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT · On-site

Help the team manage daily dialer operations, ensuring campaigns start on time, run efficiently ... Some knowledge of outbound collection regulations and rules (FDCPA Reg F, TCPA, & State laws)

SouthernCarlson, Inc.

Credit Manager

South Salt Lake, UT · On-site

$85 - $110/hr

Escalate significant financial concerns, credit exposures, and collection risks to senior management. * Drive continuous improvement initiatives that enhance efficiency, reporting accuracy, and ...

Studio McGee

Sr. Manager, Web Operations

Draper, UT · On-site

$108K/yr

Role: Sr. Manager, Web Operations Level: 5-7 years of experience Team: Web Operations, Marketing ... Our licensing partnerships allow us to further expand our design voice beyond our own collection.

KIPP

This role reports to the Senior Director of Data Management and Governance. Responsibilities * Own ... Partner closely with stakeholders on the Analytics, Application Development, Data Collection ...

Adobe

Sr. Technology Compliance Product Owner

Lehi, UT

$118K - $156K/yr

... collection, walkthroughs, testing activities, auditor interactions, and remediation management ... Independently manage relationships with partners up to the senior manager and director level.

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Senior Collection Manager information

See Utah salary details

$20.5K

$107.7K

$191.2K

How much do senior collection manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior collection manager in Utah is $107,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,900.00 and $132,000.00 per year, depending on experience, location, and employer.

What is a senior collection manager?

Senior Collection Managers are professionals responsible for overseeing the collection and management of valuable items, such as art, historical artifacts, or financial debts, depending on the industry. They supervise collection teams, develop policies for care and acquisition, and ensure the proper documentation and preservation of items within a collection. Typically, they also handle budgeting, reporting, and compliance with legal and ethical standards. Their expertise ensures that collections are maintained, expanded, and accessible for current and future use.

What are the key skills and qualifications needed to thrive as a senior collection manager?

To thrive as a Senior Collection Manager, you need expertise in debt collection strategies, financial analysis, and a solid understanding of relevant laws, typically backed by a degree in finance or a related field. Familiarity with collection management software, CRM systems, and regulatory compliance tools is essential. Strong negotiation, leadership, and conflict resolution skills help manage teams and resolve challenging accounts efficiently. These skills ensure effective debt recovery, maintain compliance, and support organizational financial health.

What are some common challenges faced by senior collection managers, and how can they effectively address them?

Senior Collection Managers often encounter challenges such as handling high-value or disputed accounts, managing team performance, and adapting to regulatory changes. Effective strategies include developing strong negotiation skills, implementing clear performance metrics, and staying updated on compliance requirements. Additionally, fostering open communication within the team and collaborating closely with legal and finance departments can help address complex cases and improve overall collection rates.

What is the difference between Senior Collection Manager vs Collection Supervisor?

AspectSenior Collection ManagerCollection Supervisor
ResponsibilitiesOversees large collections teams, develops strategies, manages complex accountsSupervises collection staff, ensures daily collection activities are completed
CredentialsBachelor's degree, experience in collections, leadership skillsHigh school diploma or equivalent, experience in collections, supervisory skills
Work EnvironmentOffice setting, strategic planning, team managementOffice environment, direct oversight of collection agents
Industry UsageCommon in financial services, banking, and credit industriesUsed across similar industries for team oversight

The Senior Collection Manager typically handles strategic planning and manages larger teams, requiring more experience and leadership skills. The Collection Supervisor focuses on overseeing daily collection activities and supervising staff. Both roles are vital in the collections process but differ mainly in scope and responsibility.

What are popular job titles related to Senior Collection Manager jobs in Utah?

For Senior Collection Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Senior Collection Manager jobs in Utah look for?

The top searched job categories for Senior Collection Manager jobs in Utah are:

What cities in Utah are hiring for Senior Collection Manager jobs?

Cities in Utah with the most Senior Collection Manager job openings:

Senior Collection Manager jobs near you
Infographic showing various Senior Collection Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,659 per year, or $51.8 per hour.

Senior Dialer Analyst

SoFi

Cottonwood Heights, UT • On-site

Full-time

Posted 8 days ago

Job description

The Role:

This Senior Dialer Analyst role reports to the Senior Director, Collections and Recovery Business Planning, Project Management & Analytics (BP&A).

The Senior Dialer Analyst is a key member of our team here at SoFi, responsible for supporting all of our outbound/inbound dialer operations for Personals Loans, Credit Cards, and Loan Origination Outreach .  Overall, work will also include driving Dialer improvement efforts in efficiency, effectiveness, and productivity, including implementing initiatives across 1LOD Business Controls. 

What you'll do:

Operational Management

  • Help the team manage daily dialer operations, ensuring campaigns start on time, run efficiently, and meet intensity targets.
  • Identify and resolve technical issues, collaborating with IT and Telephony teams to implement upgrades and patches.
  • Monitor agent status in real-time to maximize productivity and reduce idle time.

Analytics & Reporting

  • Create and maintain dashboards to track MTD metrics and validate the effectiveness of calling strategies.
  • Analyze dialer metrics to provide recommendations for improving efficiency and effectiveness.

Risk & Compliance

  • Ensure all dialing activities comply with FDCPA, Reg F, TCPA, and state laws.
  • Partner with Risk stakeholders to establish control inventories, descriptions, and workflows for consistent testing.
  • Proactively monitor regulatory changes and support remediation efforts to address control gaps.

Strategic Collaboration

  • Work with business partners to identify staffing gaps, monitor agent patterns, and plan future initiatives.
  • Develop training materials and communication tools to share best practices and program enhancements with stakeholders.

Typical KPIs (A Senior Dialer Analyst is often responsible for improving):

  • Right Party Contact Rate (RPC)
  • Promise-to-Pay (PTP)
  • Dollars Collected
  • Roll Rates
  • Delinquency Cure Rate
  • Queue Penetration
  • Agent Occupancy
  • Average Handle Time (AHT)
  • Abandon Rate
  • Contact Rate
  • Connect Rate
  • Cost per Contact
  • Cost per Dollar Collected

What you'll need:

  • Experience working in a fast paced, collections call center environment
  • Some knowledge of outbound collection regulations and rules (FDCPA Reg F, TCPA, & State laws)
  • Proven ability to analyze complex data sets to identify trends, performance gaps, and opportunities for improvement. Experience with Tableau or similar data visualization tools is preferred.
  • A Bachelor's Degree in Telecommunications, Information Technology, or related field, or 5 years of relevant technical experience in lieu of a degree.
  • Strong written and verbal communication skills, ability to articulate issues, and create reports used by senior management
  • Strong ability to create a culture of ownership, accountability, collaboration, and ability to influence at different levels.
  • Ability to work independently with limited daily supervision while meeting deadlines.
  • Ability to navigate through ambiguity, manage and coordinate multiple project assignments, and deliver on commitments.
  • Partnership mindset to ensure we have positive and productive working relationships with auditors and examiners. 
  • Experience with risk data, reporting, and analysis; including systems.
  • Experience in highly-matrixed, fast-paced environments.

Preferred: 

  • Previous experience in Banking or Fintech
  • Experience working with an auto-dialer (Preferably the Genesys Outbound Dialer)
  • Utilize SQL queries to extract, analyze, and manipulate data for performance monitoring and strategic decision-making

Apply