Senior Card Operations Jobs in Virginia (NOW HIRING)

Manager, Project Manager - Card HR Channels
Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.
As a Manager Project Manager within Card HR, you will guide high-priority projects that enable our Card Operations HR Business Partner team and support over 17,000 employees across the Channels organization. You will collaborate closely with key stakeholders to deliver exceptional experiences that shape the direction and outcomes of the entire organization.
We are looking for a strategic thought partner who can move beyond simple execution. You will be challenged to quickly diagnose complex problems, put structure around ambiguity, and lead alongside top talent. This role places you at the center of our Channels people strategy, enabling Card HR to deliver with a focus on innovation, simplicity, transparency, and scalability.
General Responsibilities:

• Strategic Project Leadership: Leading moderate to large complex projects and programs by providing strategic direction to partners, peers, and direct reports.
• Problem Solving & Diagnosis: Leveraging problem solving and influencing skills to ensure project plans deliver on intent.
• Adaptive Planning: Designing, developing, and managing project plans in complex, dynamic environments, adapting requirements to meet evolving needs. Developing decks and materials with a strong focus on storytelling through data.
• Stakeholder Partnership: Partnering cross-functionally with project customers and senior leaders across Card Operations, CS&S and HR to provide strategic and tactical thought partnership to effectively drive project delivery.
• Operations & HR Dynamics: Leveraging a deep understanding of the unique dynamics within an operations organization combined with a people-centered HR mindset to ensure strategies are relevant and impactful to the groups we support.
• Change Management: Leading and developing change management plans in support of projects, ensuring that strategic initiatives are not only delivered but clearly communicated and embraced.
• Risk & Delivery: Ensuring projects are documented appropriately to mitigate risk and delivered on time, while maintaining excellent communication and teamwork skills essential for influencing outcomes at all levels.

Basic Qualifications

• Bachelor's Degree or Military experience
• At least 3 Years of Project Management experience

Preferred Qualifications

• Masters or MBA degree
• At least 10+ years of Project Management experience
• At least 2+ years of Human Resources experience
• PMP, Lean, Agile or Six Sigma certification
• Working knowledge of product prioritization and delivery tools including Jira, Jira Align, Confluence
• Change management and design thinking experience
• Exceptional communication and collaboration skills
• Excellent problem solving and influencing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $151,900 - $173,400 for Manager, Project Management
Richmond, VA: $138,100 - $157,700 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).