ZipRecruiter

Log In

1

Senior Call Center Representative Jobs in Springfield, MA

MTM

Service Coordinator

West Springfield, MA · On-site

$19.75 - $24.75/hr

Call Center Representative Job Summary We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers ...

iShare Inc.

Inbound Call Center Reps

Hartford, CT · On-site

Hiring on Behalf of a client - Location: Onsite, Hartford, CT Shifts: 8 hour shifts Monday - Friday with shifts varying between 8AM EST - 6PM EST * P4P: performance rated bonuses paid out on a ...

previous page

Showing results 41-60

All JobsCall Center Representative JobsSenior Call Center Representative JobsSenior Call Center Representative Jobs in Springfield, MA

Senior Call Center Representative information

See Springfield, MA salary details

$12

$22

$34

How much do senior call center representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for senior call center representative in Springfield, MA is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.38 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are the most commonly searched types of Call Center Representative jobs in Springfield, MA? The most popular types of Call Center Representative jobs in Springfield, MA are:
What are popular job titles related to Senior Call Center Representative jobs in Springfield, MA? For Senior Call Center Representative jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Springfield, MA look for? The top searched job categories for Senior Call Center Representative jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Senior Call Center Representative jobs? Cities near Springfield, MA with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Springfield, MA as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,826 per year, or $23 per hour.

Call Center Marketing Specialist

Yankee Home Improvement

Chicopee, MA • On-site

$16 - $19/hr

Other

Re-posted 26 days ago

Job description


Call Center Marketing Specialist
Yankee Home - Chicopee, MA
Job Type: Part-time
Shifts: 4pm-8pm Monday-Friday,
flexible every other Saturday for mid-shift
Location: On-Site, Chicopee, MA 01022
Yankee Home Improvement, one of the best-known companies in New England, is seeking enthusiastic and dynamic individuals to join our team as Marketing Representatives.
In this role, you will be the voice of our company, making outbound calls or attending various home show events, engaging with attendees to potential and existing customers to introduce our top-rated home improvement products and services.
Your primary goal will be to build rapport, provide exceptional customer service, and schedule appointments for our sales team. We offer comprehensive paid training, uncapped earning potential with biweekly bonuses, and a comprehensive benefits package.
If you possess excellent communication skills, a positive attitude, and a passion for helping customers, we want to hear from you! Join us at Yankee Home Improvement and be part of a team that values integrity, responsibility, excellence, and listening.
Control your own pay- your bonus is uncapped, based on the performance you bring to the table!
Qualifications:
  • Enthusiastic and positive attitude.
  • Exceptional communication skills.
  • Creativity and problem-solving ability.
  • Basic technological aptitude.
  • Reliable transportation.
  • High school diploma or equivalent (required).
  • Experience in customer service or call center (preferred).
Then We Will Provide:
  • Comprehensive, Paid Training
  • Uncapped earning potential- bonuses paid biweekly
  • Team-based incentives and Employee Appreciation events
  • Opportunities for Advancement
  • Flexible Work Schedules
Requirements:
  • Reliable Transportation
  • Ability to commute to Office in Chicopee, MA
  • High school or equivalent (Required)
  • Call center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
What's in it for you:
  • Pay: $16.00 - $19.00 per hour
  • Bonus opportunities
  • Performance bonus
  • Comprehensive paid training
  • Uncapped earning potential with biweekly bonuses
  • Employee discount
Requirements
  • Available to work on-site at the Chicopee Office
  • Available to work 4pm-8pm Monday-Friday, flexible every other Saturday for mid-shift
  • Enthusiastic and positive attitude.
  • Exceptional communication skills.
  • Creativity and problem-solving ability.
  • Basic technological aptitude.
  • Reliable transportation.
  • High school diploma or equivalent (required).
  • Experience in customer service or call center (preferred).
Benefits
  • Uncapped earning potential with biweekly bonuses
  • Employee discount

Equal Opportunity Employer
Yankee Home is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
Job ID: ZR_9_JOB

Apply