Senior Call Center Representative Jobs in Springfield, MA

Job Description

** Customer Service Representative**

** Location:** East Hartford, CT (Onsite)
** Pay Rate:** $19.94 per hour
** Schedule:** Monday through Friday, 8:30 AM - 5:00 PM
_ ** Weekends Off**_

Join a Team That Makes a Difference

Are you passionate about helping people and providing exceptional customer service? We are seeking Customer Service Representatives to serve as the first point of contact for consumers seeking assistance with program information, account access, and password resets through an online consumer portal.

In this role, you will support customers by answering questions, resolving issues, documenting interactions, and ensuring every caller receives accurate and professional assistance. If you enjoy helping others, solving problems, and working in a structured, fast-paced environment, we want to hear from you.

What You'll Do

• Serve as the initial point of contact for inquiries from potential and existing beneficiaries regarding client programs.
• Provide professional telephone support to consumers and providers.
• Assist customers with account access and password reset requests.
• Accurately answer incoming calls and resolve customer concerns.
• Document all customer interactions thoroughly and accurately.
• Forward calls to leadership teams or appropriate Connecticut agencies following established procedures.
• Provide clear, complete, and accurate information regarding program requirements and services.
• Log customer interactions into the call tracking system.
• Identify trends in customer concerns and recommend service improvements.
• Handle sensitive situations with professionalism and empathy.
• Process and document complaints according to established policies and procedures.
• Meet or exceed performance goals related to call volume, quality, and customer satisfaction.

What Makes You Successful

• Ability to explain complex information in a clear and easy-to-understand manner.
• Strong customer service mindset and commitment to helping others.
• Excellent attendance and reliability.
• Effective verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Comfortable navigating multiple computer applications simultaneously.
• Ability to remain calm and professional when assisting frustrated customers.
• Enjoy working in a structured environment handling high-volume inbound calls.
• Interest in technology and helping customers use online systems successfully.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED required with a minimum of six months of call center experience.
• Candidates with an Associate Degree or higher may qualify without prior call center experience.
• Must pass a 30 WPM typing test.
• Must successfully complete a customer service assessment.

What We Offer

• Competitive pay at $19.94 per hour
• Monday through Friday schedule
• Weekends off
• Stable, full-time hours
• Opportunity to build valuable customer service experience
• Supportive team environment

Apply today and become part of a team dedicated to delivering outstanding customer service and helping consumers access important programs and resources.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\n\r\n We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\n\r\n MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\n\r\n We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com \r\n\r\n Benefits with MMC Group\r\n MMC offers health insurance plans for our active candidates on assignment, including:\r\n\r\nMedical, dental, and vision coverage\r\nLife and disability insurance\r\nAdditional voluntary benefits\r\n\r\n\r\n Join MMC and enjoy the support of a team that values your well-being, both on and off the job.\r\n\r\n MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.\r\n\r\n Get started on your career journey today! Apply to become a part of the MMC Team!\r\n\r\n We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.