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Entry Level Debt Collection Call Center Jobs in Springfield, MA

EXL

Inbound Call Center Reps - Entry level

Hartford, CT · On-site

$19 - $24/hr

Qualified candidates will be asked to complete a series of assessments, including a Performance Skills Index and a Call Center Simulation. Note: The posted range is the hiring range for this role - a ...

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All JobsDebt Collection Call Center JobsEntry Level Debt Collection Call Center JobsEntry Level Debt Collection Call Center Jobs in Springfield, MA

Entry Level Debt Collection Call Center information

See Springfield, MA salary details

$7

$22

$36

How much do entry level debt collection call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level debt collection call center in Springfield, MA is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $28.51 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Debt Collection Call Center vs Customer Service Representative?

AspectEntry Level Debt Collection Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, basic communication skillsHigh school diploma, strong communication skills
Work EnvironmentCall center setting, high call volume, debt recovery focusCall center or office, general customer support
Employer & Industry UsageFinancial institutions, collection agenciesRetail, telecom, service industries
Common Search & ComparisonYesNo

Entry Level Debt Collection Call Center roles focus on recovering unpaid debts, often involving specific regulations and collections procedures. Customer Service Representatives handle general inquiries and support, with broader responsibilities. While both roles require communication skills and call center experience, debt collection positions emphasize debt recovery techniques and compliance, making them distinct in purpose and environment.

What are popular job titles related to Entry Level Debt Collection Call Center jobs in Springfield, MA? For Entry Level Debt Collection Call Center jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Entry Level Debt Collection Call Center jobs in Springfield, MA look for? The top searched job categories for Entry Level Debt Collection Call Center jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Entry Level Debt Collection Call Center jobs? Cities near Springfield, MA with the most Entry Level Debt Collection Call Center job openings:
Entry Level Debt Collection Call Center jobs near you

Inbound Call Center Reps - Entry level

ExlService Holdings, Inc.

Hartford, CT • On-site

$19 - $24/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 16 days ago

ExlService Holdings rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

132nd of 482 rated business services

Job description


Compensation and Benefits
  • Hourly rate: $19/hr-$24/hr, depending on experience
  • Bonus: P4P Performance-rated bonuses paid quarterly
  • Annual PTO: 15 vacation days, 10 sick days, 2 floating holidays, 8 company holidays, and volunteer time off
  • Other PTO: Jury duty, bereavement leave, military leave, and other applicable leave per state regulations
  • Benefits: Medical benefits, subsidized gym memberships, dental, vision, legal, identity theft protection, critical illness, and pet i nsurance offered at competitive premiums
  • Additional benefits: Basic life insurance, short-term and long-term disability, and an employee assistance program, including mental health support and online yoga access at no cost to the employee
  • 401( k) match: Up to 3% annually
  • To learn more, visit us at www.exlservice.com/careers

Responsibilities
  • Process shareholder inbound call requests accurately and efficiently, including purchases, redemptions, exchanges, and account updates.
  • Assist clients in completing required documentation for account transactions and ensure compliance with regulatory requirements.
  • Investigate and resolve customer issues or discrepancies related to account transactions, shareholder records, and transfer a gency processes.
  • Educate clients on transfer agency procedures, policies, and regulations to facilitate smooth transactions and ensure client understanding.

How you will make an impact:
  • Respond to inbound customer calls via phone regarding transfer agency services, including account transfers, shareholder transactions, and account maintenance.
  • Deliver first-class inbound client service in every interaction as part of Fund Services operations.
  • Use strong verbal and written communication skills to convey complex information clearly and professionally.
  • Apply strong analytical, problem-solving, and attention-to-detail skills to analyze data and identify solutions to client inquiries and issues.
  • Resolve client issues or provide the best alternative solutions to reduce client friction points.
  • Deliver outstanding client service through NPS and driver indices, compliance, and efficiency metrics while providing a best -in-class experience for all clients.
  • Document all client interactions, inquiries, and recommendations accurately, maintaining comprehensive records in accordance with regulatory requirements and company policies.
  • Participate in training sessions and professional development activities to enhance knowledge and skills relevant to wealth management, financial planning, and client service.
  • Demonstrate a strong team-player mindset through collaboration and individual accountability
  • Collaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to addres s client needs, resolve issues, and coordinate service delivery.

Qualifications
To be successful in this role, we're seeking the following:
  • Prior Contact Center experience preferred but not required;
  • Recent graduates encouraged to apply with background in Banking a nd Finance, Accounting, Economics, Business Administration and other related fields.
  • Willing to work 100% onsite at the Hartford, CT office, Monday-Friday.
  • Willing to work shifting schedules as needed by the business between 8:00 AM EST and 6:00 PM EST.
  • Qualified candidates will be asked to complete a series of assessments, including a Performance Skills Index and a Call Center Simulation.

Note: The posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

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