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Senior Business Process Architect Jobs (NOW HIRING)

Virtusa

Senior Process Architect

New York, NY · On-site

... business operations team and the technology build team. This is not a documentation role you are expected to challenge, redesign and architect the future operating model. Key Responsibilities Process ...

Virtusa

Senior Process Architect

New York, NY

... business operations team and the technology build team. This is not a documentation role you are expected to challenge, redesign and architect the future operating model. Key Responsibilities Process ...

Virtusa

Senior Process Architect

New York, NY · On-site

... business operations team and the technology build team. This is not a documentation role you are expected to challenge, redesign and architect the future operating model. Key Responsibilities Process ...

Virtusa

Senior Process Architect

New York, NY · On-site

... business operations team and the technology build team. This is not a documentation role you are expected to challenge, redesign and architect the future operating model. Key Responsibilities Process ...

Virtusa Corporation

Senior Process Architect

New York, NY · On-site

... business operations team and the technology build team. This is not a documentation role you are expected to challenge, redesign and architect the future operating model. Key Responsibilities Process ...

Genesis AEC

Senior Process Architect

Philadelphia, PA · On-site

$94K - $120K/yr

Senior Process Architect WHO WE ARE We're Genesis AEC - an award-winning architecture, engineering ... Build and develop client, business, and industry relationships, including identifying and leading ...

Genesis AEC

Senior Process Architect

Blue Bell, PA · On-site

$94K - $120K/yr

Senior Process Architect WHO WE ARE We're Genesis AEC - an award-winning architecture, engineering ... Build and develop client, business, and industry relationships, including identifying and leading ...

Genesis AEC

Senior Process Architect

Blue Bell, PA · On-site

$94K - $120K/yr

Senior Process Architect WHO WE ARE We're Genesis AEC - an award-winning architecture, engineering ... Build and develop client, business, and industry relationships, including identifying and leading ...

Genesis AEC

Senior Process Architect

Medford, MA · On-site

$103K - $131K/yr

Senior Process Architect WHO WE ARE We're Genesis AEC - an award-winning architecture, engineering ... Build and develop client, business, and industry relationships, including identifying and leading ...

Genesis AEC

Senior Process Architect

Medford, MA · On-site

$103K - $131K/yr

Senior Process Architect WHO WE ARE We're Genesis AEC - an award-winning architecture, engineering ... Build and develop client, business, and industry relationships, including identifying and leading ...

Genesis AEC

Senior Process Architect

Philadelphia, PA · On-site

$94K - $120K/yr

Senior Process Architect WHO WE ARE We're Genesis AEC - an award-winning architecture, engineering ... Build and develop client, business, and industry relationships, including identifying and leading ...

Panasonic

Sr. Business Process Engineer

Sparks, NV · On-site

$106K - $137K/yr

The Senior Business Process Engineer provides strategic leadership for business process transformation, governance, value realization, and organizational capability development. This role defines ...

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Senior Business Process Architect information

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$23K

$127.6K

$192.5K

How much do senior business process architect jobs pay per year?

As of Aug 16, 2026, the average yearly pay for senior business process architect in the United States is $127,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,000.00 and $159,000.00 per year, depending on experience, location, and employer.

What does a senior business process architect do?

A Senior Business Process Architect is responsible for designing, analyzing, and optimizing organizational processes to improve efficiency and align with business goals. They work closely with various departments to map out current workflows, identify areas for improvement, and implement best practices or new technologies. Their role often involves leading process improvement projects, ensuring compliance with industry standards, and supporting change management initiatives. Ultimately, they help organizations achieve operational excellence and drive strategic outcomes.

What is the difference between Senior Business Process Architect vs Business Process Analyst?

AspectSenior Business Process ArchitectBusiness Process Analyst
CredentialsTypically requires advanced degrees and certifications in business analysis or process managementOften requires a bachelor's degree, with certifications like CBAP or Six Sigma
Work EnvironmentStrategic roles involving process design, optimization, and architecture in large organizationsOperational roles focusing on analyzing and improving existing processes
Employer & Industry UsageUsed in industries like finance, healthcare, and manufacturing for high-level process designCommon in various industries for process improvement and documentation

The Senior Business Process Architect focuses on designing and aligning complex business processes at a strategic level, while the Business Process Analyst concentrates on analyzing and improving existing processes. Both roles require process management knowledge, but the architect role is more strategic and design-oriented.

What are the key skills and qualifications needed to thrive as a senior business process architect?

To thrive as a Senior Business Process Architect, you need advanced expertise in process modeling, business analysis, and change management, often supported by a degree in business or information systems and relevant certifications like Six Sigma or BPM. Familiarity with process mapping tools (such as Visio, ARIS, or Bizagi), workflow automation platforms, and ERP systems is typically required. Exceptional communication, strategic thinking, and stakeholder management skills help drive cross-functional collaboration and organizational buy-in. These competencies are crucial for designing efficient, scalable processes that align business objectives with operational execution.

How does a senior business process architect typically collaborate with cross-functional teams to drive process improvements?

A Senior Business Process Architect works closely with stakeholders from various departments—including IT, operations, finance, and HR—to analyze existing workflows and identify areas for optimization. They often facilitate workshops, gather input from diverse team members, and use process mapping tools to create clear documentation. By fostering open communication and aligning process changes with business goals, they ensure successful implementation and buy-in from all involved parties. This collaborative approach helps to break down silos and creates more efficient, organization-wide processes.
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Senior Business Process Architect jobs near you
Infographic showing various Senior Business Process Architect job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $127,636 per year, or $61.4 per hour.

Senior Business Process Consultant- Telecom/ServiceNow

NewRocket

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Senior Business Process Architect - Telecom/ServiceNow
Remote - US- Midwest/Eastern
At NewRocket, we bring 20 years of experience advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows that improve employee and customer experiences. As an Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, we've completed more than 3,000 full life-cycle projects across nine industry specializations.
NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With more than 3,000 ServiceNow certifications, our teams take a strategic, business-led approach to solving complex industry challenges and delivering measurable outcomes.
NewRocket has been awarded the 2024 BEST Award, 2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF), 2023 ServiceNow Worldwide Customer Workflow Partner of the Year, and 2023 ServiceNow Creator Workflow Partner of the Year.
We are #GoingBeyond. Come join our Crew.
About the Role
We are seeking a Senior Business Process Consultant - Telecom with deep experience in ServiceNow and the telecommunications industry to help clients modernize and optimize business operations across customer, service, and network workflows.
This is a process-first consulting role, ideal for someone who understands how telecom organizations operate across service management, network inventory, fulfillment, assurance, field operations, and customer support-and can translate that knowledge into scalable process designs enabled by ServiceNow.
You will work closely with client stakeholders to assess current-state operations, define future-state business processes, and guide transformation initiatives across capabilities such as TSOM, TNI, TSM, ITSM, FSM, and related telecom workflows. You will serve as a trusted advisor who can connect business goals, process maturity, operational efficiency, and platform value realization.
What You'll Do
Business Process Advisory & Transformation
  • Lead discovery sessions, workshops, and stakeholder interviews to understand telecom operating models, pain points, and transformation opportunities
  • Analyze and redesign end-to-end business processes across service operations, network inventory, incident and case management, fulfillment, field service, and customer support
  • Define current-state and future-state process flows, business requirements, operating model changes, and value roadmaps
  • Advise clients on how to align business processes with ServiceNow telecom capabilities including TSOM, TNI, TSM, ITSM, and FSM
  • Help clients standardize and optimize workflows across OSS/BSS, network operations, customer operations, and enterprise service functions

Telecom Domain Leadership
  • Bring strong telecom process expertise across areas such as:
    • Telecom Service Operations Management (TSOM)
    • Telecom Network Inventory (TNI)
    • Telecommunications Service Management (TSM)
    • Incident, problem, and change management
    • Service fulfillment and assurance
    • Network and service inventory lifecycle management
    • Field operations and dispatch workflows
    • Procurement and asset-related operational processes
  • Guide clients on telecom-aligned process frameworks and integration patterns, including concepts related to TM Forum eTOM, SID, Open APIs, and OSS/BSS ecosystem alignment
  • Support business alignment between technical teams and operational stakeholders to ensure process decisions reflect real-world telecom delivery models

Client Engagement & Solution Shaping
  • Facilitate executive and working sessions to align stakeholders on priorities, business outcomes, governance, and transformation scope
  • Partner with solution architects, technical consultants, delivery leaders, and client teams to ensure process designs are practical, scalable, and measurable
  • Translate business needs into clear functional requirements, user stories, epics, KPI definitions, and transformation roadmaps
  • Support pre-sales and solutioning conversations by helping shape business-led telecom transformation strategies for prospective clients
  • Contribute to thought leadership and internal capability development in telecom process consulting and ServiceNow-enabled transformation

Value Realization & Continuous Improvement
  • Define success metrics and operational KPIs tied to efficiency, service quality, visibility, risk reduction, and cost optimization
  • Recommend governance structures, process controls, and adoption strategies to help clients sustain long-term value
  • Identify opportunities to improve process maturity, increase automation, and enhance user and customer experiences
  • Help clients prioritize initiatives that drive measurable business outcomes and accelerate time to value

What You Bring
Required Qualifications
  • Strong experience in telecom business process consulting, transformation, or operational design
  • Deep understanding of telecom workflows and operating models, especially across TSOM, TNI, TSM, ITSM, FSM, and related service operations
  • Experience working with ServiceNow in a consulting or client-facing capacity, with the ability to connect platform capabilities to business process outcomes
  • Proven ability to lead process discovery workshops, requirements gathering sessions, and future-state design discussions with business and operational stakeholders
  • Experience mapping and optimizing end-to-end processes across telecom domains such as:
    • network/service inventory
    • service assurance
    • service fulfillment
    • field service operations
    • customer support
    • cross-functional operational workflows
  • Familiarity with telecom standards and frameworks such as TM Forum eTOM, SID, Open APIs, and broader OSS/BSS integration environments
  • Strong understanding of ITIL and service management process design
  • Excellent communication skills with the ability to influence stakeholders ranging from operational managers to executive sponsors
  • Strong business documentation skills including process maps, requirements, roadmaps, business cases, and operating model recommendations
  • Ability to work effectively in a matrixed, collaborative, and fast-moving consulting environment

Preferred Qualifications
  • Experience with ServiceNow telecom solutions including TSOM, TNI, TSM, and adjacent workflows across ITSM, FSM, CSM, or ITOM
  • Familiarity with CSDM and enterprise service data concepts as they relate to telecom operations
  • Experience supporting OSS/BSS modernization or telecom digital transformation initiatives
  • Knowledge of service and resource inventory models, order orchestration concepts, and operational handoffs across network, service, and customer domains
  • Experience defining KPIs, governance models, and adoption strategies for enterprise transformation programs
  • Lean, Six Sigma, business process improvement, or business architecture experience is a plus
  • Experience in a consulting or professional services environment strongly preferred

Education and Training
  • Bachelor's degree in Business, Information Systems, Telecommunications, Engineering, or equivalent work experience
  • 8-12 years of experience in telecom operations, business process consulting, transformation, or ServiceNow-related advisory work
  • ServiceNow certifications are valued, but this role prioritizes business process expertise and telecom domain knowledge over deep platform engineering credentials
  • ITIL certification preferred
  • TM Forum or business process improvement certifications are a plus

Why NewRocket
At NewRocket, we help organizations go beyond workflows to solve meaningful business problems. You'll join a team that values curiosity, collaboration, integrity, innovation, and empathy-because we believe the best outcomes happen when people matter.
In this role, you will:
  • Help shape the future of telecom business transformation at a leading AI-first ServiceNow partner
  • Partner with major organizations on high-impact initiatives that improve visibility, efficiency, and customer outcomes
  • Work alongside strategists, consultants, architects, designers, and engineers in a collaborative environment
  • Enjoy a flexible, remote-first culture that supports growth, balance, and continuous learning

We Take Care of Our People
We can't create meaningful experiences without supporting our people. NewRocket offers:
  • Competitive compensation
  • Healthcare, dental, and vision
  • 401(k)
  • Paid time off

Apply