Senior Business Operations Manager Jobs in Raleigh, NC

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Position Overview:

The Business Resiliency program provides strategic direction for Business Continuity & Crisis Management (BC/CM) planning, training, testing, and execution across SECU, in support of the Operational Risk Management framework. The program's objective is to support business efforts to identify business processes, document process details, and establish recovery strategies to facilitate the restoration of operations following an impacting event that may result in a business process disruption.

The Senior Business Resiliency Analyst will have a critical and visible role providing support for SECU's BC/CM Program for assigned departments. The annual program routines to be executed include Business Impact Analysis, Business Continuity Plan updates, BC process assurance / quality assurance reviews, BC Testing, CM Support, BC Projects Deliverables, and Archer Administration support.

The successful candidate will need to support the overarching operational risk efforts to ensure that business services and capabilities remain operational, planned recovery efforts meet business expectations, appropriate communications to stakeholders are conducted, and financial and reputation loss is minimized.Responsibilities include supporting the Operational Risk Management Archer modules which provide access and user support for data collection, analysis, and reporting.

Essential Responsibilities:

• 45% - Business Impact Analysis & BC Planning: Collects data and provides analysis of key BC metrics to assist in the development of BC plans across SECU as directed by BC/CM Leadership. Use data to identify risk areas and recommend strategies to mitigate. Collaborate with BC Plan Owners, BC Plan Coordinators, and Business Process Managers to assign and review RTO/PRO values and develop recovery strategies.
• 25% - BC Testing: In support of the BC/CM Leadership, work with business leaders to execute critical process testing to ensure plans are appropriate and effective. Make recommendations to adjust plans based on testing feedback and results.
• 25% - BC Quality Assurance Execution & Archer Administration: In support of the BC/CM Leadership, execute annual process assurance and quality assurance reviews. Continuously evaluate plans for opportunities for enhancement. Responsible for completing reporting requests across the Operational Risk Management organization as requested by the BC/CM Leadership. Facilitate access, program functionality, data collection, analysis, and reporting within Operational Risk Management Archer modules.
• 5% - Crisis Management Support: Assist BC leadership with responding to incidents and crises.

Required Education & Experience (Knowledge, Skills, & Abilities):

• Bachelor's degree or in lieu of degree, 5+ years of experience within a risk management discipline in the financial services industry.
• 3+ years of experience with program execution in Risk Management, Audit Services, Security, or related discipline. Demonstrated experience with providing department-level consulting and program execution support.
• Experience communicating program requirements, deliverables, and status reporting to department-level planning.
• Demonstrated evidence of the ability to work independently and take accountability for decision making that aligns with business objectives.
• Microsoft Office proficiency

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• Experience participating in Business Continuity Program execution, specifically following the FFIEC Business Continuity Management model. Evidence of successful participation by positive Audit and Regulatory examination results.
• Business Continuity Industry Certification (ABCP, CBCP, CBCI)
• Credit Union risk management experience
• Archer Platform experience

Job Environment & Physical Requirements:

This is a hybrid position requiring two days per week in the Raleigh, NC office. Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. Position requires extensive computer work and telephone usage.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.