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Secret Hotel Reviewer Jobs (NOW HIRING)

citizenM

hospitality night ambassador

Miami, FL

$23.85/hr

Being a secret concierge to the city, answering guests' questions about the best places to visit ... Our hotel operates 24/7 with a rotating flexible schedule Night shift hours are overnight : 11:00 ...

PCH

Houseperson (Full Time)

Montgomery, AL · On-site

$13.75 - $16.75/hr

Staybridge Suites Montgomery - Downtown, an IHG Hotel 275 Lee St, Montgomery, AL 36104 ESSENTIAL ... The secret sauce to our successful recipe: Put people first. We celebrate our places. We encourage ...

PCH

Buffet Attendant

Montgomery, AL · On-site

$11.25 - $14.75/hr

PCH Hotels & Resorts is a company that puts people first! Beyond offering a competitive salary, we ... The secret sauce to our successful recipe: Put people first. We celebrate our places. We encourage ...

PCH

Dishwasher | 5a.m. Shift | $13

Montgomery, AL · On-site

$12.75 - $16.50/hr

PCH Hotels & Resorts is a company that puts people first! Beyond offering a competitive salary, we ... The secret sauce to our successful recipe: Put people first. We celebrate our places. We encourage ...

PCH

Housekeeping Supervisor

Montgomery, AL · On-site

PCH Hotels & Resorts is a company that puts people first! Beyond offering a competitive salary, we ... The secret sauce to our successful recipe: Put people first. We celebrate our places. We encourage ...

Omni Hotels & Resorts

Accounting Manager

Boston, MA · On-site

$75K/yr

... kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance ... Review daily revenue activity, reconcile general ledger accounts, and resolve discrepancies to ...

Omni Hotels & Resorts

Engineering Supervisor

Boston, MA · On-site

$42/hr

... kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance ... Review work orders and assign work by priorities. * Maintain up-to-date inventories of heat, light ...

Montage Hotels & Resorts

Chief Engineer

Big Sky, MT

Manage/oversee the application of standards for the hotel/resort. * Review and compare performance ... secret shop inspections, other feedback mechanisms). * Collect and verify, analyze and report ...

Omni Hotels

Reservations Agent

Boston, MA

$33.18/hr

... kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance ... Review group blocks for cut off date extensions, and ensuring the group blocks are created and ...

New

Auberge Collection

Night Auditor - Part Time

Newport, RI · On-site

$15 - $20/hr

From a secret bar tucked into a corner of the sumptuous Doris Duke-inspired parlor to the specially ... With hotels and resorts across three continents, Auberge invites guests to create unforgettable ...

Auberge Collection

Night Auditor - Part Time

Newport, RI · On-site

$15 - $20/hr

From a secret bar tucked into a corner of the sumptuous Doris Duke-inspired parlor to the specially ... With hotels and resorts across three continents, Auberge invites guests to create unforgettable ...

The Vanderbilt

Night Auditor - Part Time

Newport, RI

$15 - $20/hr

From a secret bar tucked into a corner of the sumptuous Doris Duke-inspired parlor to the specially ... With hotels and resorts across three continents, Auberge invites guests to create unforgettable ...

Auberge Collection

Night Auditor - Part Time

Newport, RI

$15 - $20/hr

From a secret bar tucked into a corner of the sumptuous Doris Duke-inspired parlor to the specially ... With hotels and resorts across three continents, Auberge invites guests to create unforgettable ...

Omni Hotels & Resorts

Reservations Agent

Boston, MA · On-site

$33.18/hr

... kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance ... Review group blocks for cut off date extensions, and ensuring the group blocks are created and ...

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All JobsSecret Hotel Reviewer Jobs

Secret Hotel Reviewer information

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$8

$32

$72

How much do secret hotel reviewer jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for secret hotel reviewer in the United States is $32.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $43.51 per hour, depending on experience, location, and employer.

How to become a secret hotel reviewer?

To become a secret hotel reviewer, you typically need strong attention to detail, good communication skills, and the ability to write objective reports. Some reviewers gain experience through hospitality or customer service roles, and may use online platforms or freelance opportunities to find assignments. Maintaining confidentiality and being discreet are essential in this role.

What are the key skills and qualifications needed to thrive in the Secret Hotel Reviewer position, and why are they important?

To thrive as a Secret Hotel Reviewer, you need an eye for detail, excellent written communication, and a thorough understanding of hospitality standards, often backed by experience in travel, hospitality, or journalism. Familiarity with hotel management software, customer review platforms, and mobile note-taking apps is also beneficial. Discretion, objectivity, strong time management, and adaptability make candidates stand out in this position. These abilities are crucial to delivering unbiased, high-quality assessments and actionable feedback to improve guest experiences.

How do I become a reviewer for hotels?

To become a hotel reviewer, you typically need strong writing skills, attention to detail, and experience in hospitality or travel writing. Building a portfolio of reviews and establishing a presence on review platforms or blogs can help you gain credibility. Some reviewers also use social media or review websites to showcase their work and attract opportunities.

Is a secret hotel sleeper a real job?

A secret hotel sleeper is a legitimate role where individuals stay at hotels incognito to evaluate service, cleanliness, and overall guest experience. These jobs often require attention to detail, good communication skills, and sometimes specific training or background checks. They are typically part of quality assurance or mystery shopping programs within the hospitality industry.

What can I expect from a typical day as a Secret Hotel Reviewer?

As a Secret Hotel Reviewer, your day often involves checking into assigned properties incognito, evaluating everything from the cleanliness of the room to the friendliness of staff and quality of amenities. You'll document your observations, take detailed notes, and sometimes snap discreet photos to support your reports. Much of the work is independent and requires a high degree of professionalism, organization, and discretion. After your stay, you'll synthesize your findings into comprehensive reports that are shared with hotel management to help them enhance service quality. While you may work solo, you may also occasionally collaborate with a review coordinator or editorial team to ensure your feedback meets company standards.

What is a Secret Hotel Reviewer job?

A Secret Hotel Reviewer is a professional who visits hotels undercover to assess the quality of service, cleanliness, amenities, and overall guest experience. They provide detailed, unbiased feedback to the hotel or a third-party company to help improve service standards. Reviewers often evaluate aspects like check-in procedures, room conditions, dining options, and staff interactions. Their reports are used by hotels to enhance guest satisfaction and maintain high standards.

How much do hotel mystery guests get paid?

Hotel mystery guests typically earn between $10 and $25 per assignment, depending on the complexity and length of the evaluation. Some companies also offer additional incentives or reimbursements for expenses, and the pay can vary based on experience and the specific hotel or chain.
More about Secret Hotel Reviewer jobs
What cities are hiring for Secret Hotel Reviewer jobs? Cities with the most Secret Hotel Reviewer job openings:
What are the most commonly searched types of Secret Hotel Reviewer jobs? The most popular types of Secret Hotel Reviewer jobs are:
What states have the most Secret Hotel Reviewer jobs? States with the most job openings for Secret Hotel Reviewer jobs include:
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Secret Hotel Reviewer jobs near you
Infographic showing various Secret Hotel Reviewer job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $68,336 per year, or $32.9 per hour.

hospitality night ambassador

citizenM

Miami, FL

$23.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy. 

We won't put you in a box as a 'receptionist' or 'food and beverage' person. With us, you'll become a champion multitasker - customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you're having a great experience, so will our guests.
We are looking for great personalities to join our Miami team!
  • Making sure everyone gets a warm welcome as soon as they walk in;
  • Helping guests at the self check-in kiosks (we have no reception desk);
  • Preparing and serving hot and cold breakfast and meals;
  • Being a kitchen hero - this means you'll be dishwashing, kitchen cleaning, food handling and cooking
  • Brewing delicious coffee or mixing a signature cocktail;
  • Being a secret concierge to the city, answering guests' questions about the best places to visit, eat, shop or party;
  • Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
  • Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills); 
  • Handling reservations in our property management system (PMS), including the daily the night audit;
  • Holding the keys to the castle; responsible for operations during the night shifts;
  • Taking care of our guests including in emergency situations.
To be successful at citizenM, you'll need to have:
  • A genuine touch: Treat all people as you would treat your best friends;
  • A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

And you'll need to be:
  • A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small. 
  • Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change. 
  • Fluent in English. Other language abilities are welcome too!
  • A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)
  • Able to travel for training purposes. See list of acceptable identification documents for travel in the US here.
Typical shift:
Our hotel operates 24/7 with a rotating flexible schedule
Night shift hours are overnight:
11:00 pm - 7:30 am
Ability to work weekends is required!
What's in it for you? 
  • Competitive pay of $23.85 per hour 
  • Bonus potential of up to 10 % monthly based on your impact on the team, guest satisfaction, and financial performances
  • Medical, dental, vision benefits at a extremely low employee cost;
  • Life insurance and 401K;
  • Nights at any of our hotels around the world (business permitting);
  • Extensive time off balance starting at 18 days in your first year
  • An exclusive citizenM outfit 
  • Meal and coffee (or tea) on us during your shift break
  • Employee Assistance Program (EAP)
  • citizenM x Another Star referral program - refer your talented friend or family member and get rewarded for it!
  • Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...)
In an effort to make sure we are remaining competitive we frequently look for opportunities to provide new and exciting perks & benefits. Therefore the above is subject to change.
Celebrating Diversity
citizenM x Another Star celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age.
If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.
We care about your privacy
Information shared and processed as part of our recruitment process, and any job applications you choose to submit is subject to Another Star's Applicant and Candidate Privacy Policy. You can access further information about it here. A request to have it removed and deleted from our system can be made at any time - just contact us and we will be happy to do so. Your privacy matters.
One more thing...
Talking about oneself in an application isn't always easy, and we understand that AI can be a useful tool in that process. All of our applications are read and reviewed by real people (that's us!). We are looking to get to know who you are beyond your resume, and we hope you choose to inspire us with your own words and let your personality shine through.

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