Secret Hotel Reviewer Jobs (NOW HIRING)

Department: Hotels

Location: US, Boston

Compensation: $32.59 / hour

What others do by day, you do best by night (including perfect cappuccinos at 3:00 AM). You want to greet the whole world, one person at a time – even when they’re sleepy.

• Make sure everyone gets a warm welcome as soon as they walk in.
• Assist guests at the self check‑in kiosks (we have no reception desk).
• Prepare and serve hot and cold breakfast and meals.
• Be a kitchen hero – dishwashing, kitchen cleaning, food handling, and cooking.
• Brewing delicious coffee or mixing a signature cocktail.
• Serve as a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop, or party.
• Maintain the living room and clean canteenM, and arrange food displays for the following shift.
• Help guests with any requests or demands regarding our facilities (you may even gain new tech skills).
• Handle reservations in the property‑management system (PMS), including the nightly audit.
• Hold the keys to the castle and be responsible for operations during night shifts.
• Care for guests, including in emergency situations.

• A genuine touch: Treat all people as you would treat your best friends.
• A passionate attitude: Be collaborative, optimistic, and spread good vibes.
• A smart thinker: Find simpler, better, and bolder ways to do things; curiosity and attention to detail are essential.
• Real caring: Show empathy for people and the planet, and be open to other viewpoints and experiences that bring out the best in you.
• Fluency in English (other language skills are welcome).
• United States citizenship or appropriate authorization to work in the United States (we cannot facilitate visas or work permits).
• Ability to travel for training purposes.

Our hotel operates 24/7 with a rotating flexible schedule. Night shift hours are overnight: 11:00 pm – 7:30 am. Ability to work weekends is required.

• Competitive pay of $32.59 per hour.
• Bonus potential up to 10% monthly based on impact on the team, guest satisfaction, and financial performance.
• Medical, dental, and vision benefits at an extremely low employee cost.
• Life insurance and 401(k).
• Nights at any citizenM hotel worldwide (business permitting).
• Extensive time‑off balance starting at 18 days in your first year.
• Exclusive citizenM outfit and comfortable shoes by On Running.
• Meal and coffee (or tea) on us during your shift break.
• Employee Assistance Program (EAP).
• Referral program rewards.
• Opportunities to travel to other citizenM properties.

citizenM celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age.

If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.

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