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Second Line Support Jobs (NOW HIRING)

mthree

Production Support Analyst

Manhattan, NY · On-site

The role involves providing 1st and 2nd line support for Equity Fund applications and enhancing systems performance while interfacing with traders and external clients. Responsibilities : • ...

SEEK Careers Staffing

Paint Line Support

Beaver Dam, WI · On-site

$17 - $18/hr

Position - Paint Line Support Job Location - Beaver Dam, WI Starting Date - ASAP Employment Term - Temp to hire Employment Type - Full time Work Hours (Shift) - 2nd shift Starting Pay - $17 per hour ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Responsibilities : • providing 1st and 2nd line support and enhancement to their Equity Fund applications • facing off to traders and external clients providing low latency Equity Support Analyst ...

Yugo

IT Specialist

Austin, TX · On-site

$60K - $65K/yr

The second-line IT Support Technician is an integral role within the IT support department. This position provides advanced technical assistance and troubleshooting to ensure the smooth operation of ...

Nouryon

User Support Officer

Axis, AL · On-site

Coordinate site related IM activities (including global operations, communication and projects) - 10% * Second Line Support for Helpdesk and Onsite Support personnel - 10% * Actively monitor site ...

Yugo

IT Specialist

Austin, TX · On-site

$60K - $65K/yr

The second-line IT Support Technician is an integral role within the IT support department. This position provides advanced technical assistance and troubleshooting to ensure the smooth operation of ...

Flagstone Foods

Line Support II

Robersonville, NC · On-site

Line Support II - 2nd Shift REPORTS TO: Production Supervisor Position Summary Assist with executing production schedules at rated throughput to meet quality, safety, cost, and delivery standards.

New

Yugo

IT Specialist

Austin, TX · On-site

$60K - $65K/yr

The second-line IT Support Technician is an integral role within the IT support department. This position provides advanced technical assistance and troubleshooting to ensure the smooth operation of ...

Flagstone Foods

Line Support II

Robersonville, NC

Line Support II - 2nd ShiftREPORTS TO:Production Supervisor Position SummaryAssist with executing production schedules at rated throughput to meet quality, safety, cost, and delivery standards.

New

Nttlimited

Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles. * Responds to and diagnoses all alerts, escalate to L3 Field ...

NTT Ltd.

Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles. * Responds to and diagnoses all alerts, escalate to L3 Field ...

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How much do second line support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for second line support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What states have the most Second Line Support jobs?

States with the most job openings for Second Line Support jobs include:

Second Line Support jobs near you
Infographic showing various Second Line Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

Technical Operations Specialist - Second Line Support

Netcraft

Lehi, UT • Hybrid

Full-time

Posted 4 days ago

Job description

About Netcraft

Netcraft is the global leader in cybercrime detection and disruption. We're a trusted partner for three of the four largest companies in the world and many large governments. We've blocked over 225 million cyber-attacks to date, and we take down around 33% of the world's phishing attacks.

Our purpose and passion are focused on just one thing: protecting the world from cybercrime.

That passion shapes how we work, too. We're proud of our talented team and the value each person brings, and we've built a workplace where people feel supported and inspired. From strong benefits and wellness programs to meaningful collaboration and team connection.

The Role

We're seeking a Technical Operations Specialist to join our Technical Operations - Second Line Support (2LS) team! This role is crucial in enhancing our operational capabilities and providing additional high-quality support to internal and external stakeholders. You'll investigate complex operational challenges, improve automation and tooling, and drive long-term improvements that enhance the experience of our customers and prospects.

Day to Day, Your Responsibilities Will Include:
  • Manage complex issues: Investigate and resolve complex operational issues raised by internal teams and customers.
  • Issues raised to the Second Line Support team are of strategic importance or affect our largest customers and prospects, so every day you will make a meaningful impact on the success of the business, and no two days are the same!
  • Act as an escalation point: Take ownership of escalated issues and drive them through to resolution.
  • Spark innovative ideas to improve Netcraft's services: Identify opportunities to improve automation, tooling, and operational processes that enhance the quality of service for our largest customers and prospects.
  • Drive process improvement: Identify opportunities for automating tasks, streamlining processes, and optimizing workflows.

This is not a traditional support role. You'll investigate complex technical and operational challenges, improve the way our services work, and collaborate across engineering, product, and customer-facing teams to deliver better outcomes for customers and prospects.

To Be Successful, You'll Need:
  • Strong technical curiosity and an aptitude for understanding how complex systems, tools, and technologies interact.
  • Ability to diagnose and resolve complex operational issues.
  • Capability to analyze datasets, identify trends, and present findings in a digestible way to stakeholders.
  • Ability to make confident and considered decisions and know when to escalate problems.
  • Attention to detail, adaptability, and a continuous improvement mindset, with an interest in understanding customer needs and business outcomes.
  • An analytical and solution-focused approach to problem solving.
  • Excellent communication skills with a high standard of written English.
  • Ability to empathize with users and provide clear explanations to complex or contentious issues.
  • Proven track record in handling complex customer requests.
  • Ability to engage with people in a friendly, helpful, and professional manner.
  • Self-motivation and the ability to work independently on longer-term tasks.
  • Strong prioritization and self-organization skills, with the ability to manage workload with minimal oversight and focus on the highest-impact work when priorities compete.
  • Experience in Digital Risk Protection (DRP), Brand Protection, or Cyber Threat Intelligence is highly desirable, with a strong understanding of phishing, domain abuse, social media threats, impersonation, and related attack vectors.

The Rewards Package:

  • 33 days vacation - includes national holidays which can be worked if you prefer
  • Generous enhanced family leave and pay
  • Enhanced company sick pay from day one of employment, with additional support after your first six months' service
  • Equity Tracking Units allowing you to share in Netcraft's long term success (eligibility criteria apply)
  • Hybrid and flexible working options
  • 401(k) Safe Harbor Plan with employer match
  • Comprehensive private health cover, including medical, dental, vision and life insurance
  • Meals, snacks, and drinks provided in the office
  • Two paid Learning & Development days per year plus access to learning resources such as Udemy and Coursera to support your career
  • Two Volunteering Days per year, to allow you to contribute to your wider community or charity
  • Spot reward bonus scheme to reward truly outstanding contributions
  • Employee Referral Bonus scheme

Diversity, Equity & Inclusion

This is deeply important to us. Through our ally network, we support under-represented groups and maintain a working environment free from bias, harassment, or discrimination. We encourage candidates from all backgrounds to apply.

We're also happy to make adjustments to the hiring process to ensure every candidate can participate fully.

Please note: Netcraft does not accept unsolicited approaches from external recruiters.