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Second Line Support Jobs (NOW HIRING)

Uptime

2nd Line Support Engineer

Temple Terrace, FL · Hybrid

You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include: * Troubleshooting a range of technical issues ...

Uptime Solutions Ltd

NY · On-site

You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include: * Troubleshooting a range of technical issues ...

UPTIME

NY · On-site

You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include: * Troubleshooting a range of technical issues ...

Euroclear

NY · On-site

Support business engagement and I&AM-related advisory services. Define, design, implement and ... Challenge business requests where not in line with security policy or risk guidelines. Act as ...

mthree

Production Support Analyst

Manhattan, NY · On-site

The role involves providing 1st and 2nd line support for Equity Fund applications and enhancing systems performance while interfacing with traders and external clients. Responsibilities : • ...

SeaGlass IT

T1/T2 Tech Support

Boston, MA · On-site

$40K - $51K/yr

Deliver high-quality first- and second-line support via phone, email, walk-up, and web form. Required Skills: * Minimum 2 years experience in Help Desk, Technical Support or similar roles * Remote ...

SEEK Careers Staffing

Paint Line Support

Beaver Dam, WI · On-site

$17 - $18/hr

Position - Paint Line Support Job Location - Beaver Dam, WI Starting Date - ASAP Employment Term - Temp to hire Employment Type - Full time Work Hours (Shift) - 2nd shift Starting Pay - $17 per hour ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Responsibilities : • providing 1st and 2nd line support and enhancement to their Equity Fund applications • facing off to traders and external clients providing low latency Equity Support Analyst ...

Evolution

Service Support Specialist

Atlantic City, NJ · On-site

$20/hr

Escalating all incidents that cannot be resolved at 1st line to the appropriate 2nd line, or 3rd line support function via Jira or SST as required. * Identifying problems/repeat Incidents and ...

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How much do second line support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for second line support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

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Second Line Support jobs near you
Infographic showing various Second Line Support job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

2nd Line Support Engineer

Tampa, FL • On-site

Uptime Solutions Ltd
51 - 200 employees
Learn more about Uptime Solutions Ltdexternal

Other

Posted 5 days ago

Job description

2nd Line Engineer

Hybrid based - Tampa, FL (3 days per week in the office)

Working Hours:

Monday to Friday, 8:30 AM - 5:00 PM Eastern Time

What’s this role about?

As a 2nd Line Engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.

Growth is important to us. Your role will include mentoring junior peers while also being mentored by senior engineers to ensure continuous growth and development throughout the team.

What will I get up to day to day?

You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners.

Your everyday focus will include:

  • Troubleshooting a range of technical issues experienced by our clients, including the following technologies:

    • Windows Server 2008 R2, 2012, 2016, and 2019.
    • Windows 10 & 11.
    • VMware and Hyper-V.
    • Azure.
    • Microsoft 365.
  • Network troubleshooting.
  • Using our PSA platform to log and respond to support tickets.
  • Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems.
  • Working in a hybrid environment, attending our Tampa office three days per week and working remotely for the remaining days.
What gets me the competitive edge?Stand out from the pack with these things:
  • Experience working for a Managed Service Provider (MSP).
  • Knowledge of Autotask RMM or PSA.
  • Being a people person, delivering support with a friendly and positive manner.
  • Excellent communication skills, both verbal and written.
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