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2Nd Line It Support Jobs (NOW HIRING)

Yugo

IT Specialist

Austin, TX · On-site

The second-line IT Support Technician is an integral role within the IT support department. This position provides advanced technical assistance and troubleshooting to ensure the smooth operation of ...

Gategroup

Spec, IT Desk Support

Newark, NJ · On-site

$21.96 - $27.45/hr

The IT Deskside Support Analyst provides 1st and 2nd line technical support to business users and ... Log and track all activities in the IT Service Management (ITSM) tool. * Prioritize tasks ...

Collabera LLC

Entry Level IT Support

Chandler, AZ · On-site

$23 - $25/hr

Job Title: Entry Level IT Support Location: Chandler, AZ 85224 Work Arrangement: Hybrid (4 day ... Escalate unresolved issues to second-line support teams with accurate and detailed documentation.

Hometap

IT Engineer

Boston, MA · On-site

$70K - $80K/yr

As an IT Engineer at Hometap, you will be responsible for delivering exceptional first-line IT support to all Hometap employees. You'll provide IT support and troubleshooting for end users while ...

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2nd Line It Support information

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$12

$20

$32

How much do 2nd line it support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for 2nd line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Line It Support vs 3Rd Line It Support?

Aspect2Nd Line It Support3Rd Line It Support
CredentialsIT certifications (e.g., CompTIA A+, Network+)Advanced certifications (e.g., Cisco CCNP, Microsoft Certified)
Work EnvironmentHandles escalated issues from 1st Line, often in a helpdesk or support teamAddresses complex, specialized problems, often involving in-depth technical analysis
Employer & Industry UsageCommon in IT support teams across various industriesTypically involved in enterprise IT, network, and infrastructure support

2Nd Line It Support focuses on resolving escalated issues from 1st Line support, requiring strong troubleshooting skills and relevant certifications. 3Rd Line It Support handles more complex, specialized problems, often involving advanced technical knowledge and certifications. Both roles are essential in IT support hierarchies, with 2Nd Line acting as the middle layer and 3Rd Line providing expert-level solutions.

What cities are hiring for 2Nd Line It Support jobs?

Cities with the most 2Nd Line It Support job openings:

What states have the most 2Nd Line It Support jobs?

States with the most job openings for 2Nd Line It Support jobs include:

What are popular job titles related to 2Nd Line It Support jobs?

For 2Nd Line It Support jobs, the most frequently searched job titles are:

Infographic showing various 2Nd Line It Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

2nd Line Support Engineer

Temple Terrace, FL • On-site

Uptime Solutions Ltd
51 - 200 employees
Learn more about Uptime Solutions Ltdexternal

$65K - $72K/yr

Full-time

Posted 12 days ago

Job description

2nd Line Engineer
Hybrid based - Tampa, FL (3 days per week in the office)
Salary: $65,000 - $72,000 per annum
Working Hours: Monday to Friday, 8:30 AM - 5:00 PM Eastern Time
What’s this role about?
As a 2nd Line Engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
Growth is important to us. Your role will include mentoring junior peers while also being mentored by senior engineers to ensure continuous growth and development throughout the team.
What will I get up to day to day?
You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners.
Your everyday focus will include:
  • Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
    • Windows Server 2008 R2, 2012, 2016, and 2019.
    • Windows 10 & 11.
    • VMware and Hyper-V.
    • Azure.
    • Microsoft 365.
  • Network troubleshooting.
  • Using our PSA platform to log and respond to support tickets.
  • Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems.
  • Working in a hybrid environment, attending our Tampa office three days per week and working remotely for the remaining days.

What gets me the competitive edge?
Stand out from the pack with these things:
  • Experience working for a Managed Service Provider (MSP).
  • Knowledge of Autotask RMM or PSA.
  • Being a people person, delivering support with a friendly and positive manner.
  • Excellent communication skills, both verbal and written.