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2Nd Line It Support Jobs (NOW HIRING)

TEKsystems

IT Support

Tucson, AZ

$20 - $27.50/hr

... Command line o SSH, FTP, SCTP, Putty, etc. o XRDP o Remmina • Three to six years in ... IT Support,Service Desk,ITL,ITSM,Technology Support,IT Documentation,Linux,AWS,Docker,Cloud ...

Winter Services

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

The IT Assistant will provide front-line IT support for end users, maintain IT assets, and assist with onboarding, systems administration, and operational IT processes while escalating complex issues ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Walmart Tech Support and Processing Firm

Be Seen First

IT Support Technician

Frankfort, KY · On-site

$60K - $65K/yr

1. IT Support Specialist - 4 openings 1 per City US Citizen * Locations: Miami, FL; Frankfort, KY; Caledon, ON; Brantford, ON * 100% onsite - 1 IT person at each location , so they need to be ...

Burjline Builders

Remote IT Support

New York, NY · On-site +1

$25 - $35/hr

The successful candidate will provide essential first-line technical support to our dedicated team of researchers and staff, ensuring our IT systems run smoothly and efficiently. This role is crucial ...

Brown Group

IT Support Tech

Ridgeland, MS · On-site

$18.75 - $25.50/hr

The IT Support Technician will troubleshoot hardware and software issues, assist users with technical problems, maintain IT equipment, and help ensure systems remain secure and operational. Job ...

Agital

IT Support Coordinator

Saint Louis, MO · On-site

Provide responsive, high-quality first line (Level 1) IT support to all employees across hardware, software, and services for a 100% remote workforce. * Stay abreast of a dynamic IT support backlog ...

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

The IT Support Technician serves as the primary point for frontline IT support, troubleshooting and resolving complex hardware, software, account, and connectivity issues across workstations, mobile ...

TAD PGS, Inc

IT Support Technician

Washington, DC

$29.86/hr

The IT Support Technician provides second-level end-user support for personnel, resolving complex hardware, software, and connectivity issues that cannot be resolved at first contact. This role ...

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2nd Line It Support information

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$32

How much do 2nd line it support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for 2nd line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between 2Nd Line It Support vs 3Rd Line It Support?

Aspect2Nd Line It Support3Rd Line It Support
CredentialsIT certifications (e.g., CompTIA A+, Network+)Advanced certifications (e.g., Cisco CCNP, Microsoft Certified)
Work EnvironmentHandles escalated issues from 1st Line, often in a helpdesk or support teamAddresses complex, specialized problems, often involving in-depth technical analysis
Employer & Industry UsageCommon in IT support teams across various industriesTypically involved in enterprise IT, network, and infrastructure support

2Nd Line It Support focuses on resolving escalated issues from 1st Line support, requiring strong troubleshooting skills and relevant certifications. 3Rd Line It Support handles more complex, specialized problems, often involving advanced technical knowledge and certifications. Both roles are essential in IT support hierarchies, with 2Nd Line acting as the middle layer and 3Rd Line providing expert-level solutions.

What cities are hiring for 2Nd Line It Support jobs?

Cities with the most 2Nd Line It Support job openings:

What states have the most 2Nd Line It Support jobs?

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What are popular job titles related to 2Nd Line It Support jobs?

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Infographic showing various 2Nd Line It Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

IT Support Technician

Fort Myers, FL • On-site

Shell Point Retirement Community
Health Care and Social Assistance • 201 - 500 employees
Learn more about Shell Point Retirement Communityexternal

$20 - $27.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

What We're Looking For...
We are seeking a full-time IT-Support Technician to join our team! The IT Support Technician will provide computer technical support by configuring, installing, maintaining, and repairing PC's and other devices such as smartphones and tablets.
Job Functions (essential):
  • Troubleshoots and resolves hardware problems related to computers and all associated devices.
  • Configures computers, kiosks, laptops, tablets, POS terminals, smart phones, time clocks, peripherals, and other hardware devices.
  • Installs, updates, images and tests PC's and other devices.
  • Coordinates replacements for malfunctioning equipment, packs, and ships parts under warranty to appropriate vendors for repair. Installs replacement parts.
  • Receives equipment deliveries from the warehouse and coordinates the appropriate disposal of old/obsolete equipment ensuring that all data is effectively removed.
  • Provides end user support by answering the IT Help Desk line promptly.
  • Troubleshoots and resolves software problems related to operating systems, Microsoft Office, and application software or passes on to "Level 2" support if needed.
  • Assists with software and hardware installations, upgrades, and testing.
  • Reports unresolved issues to the Supervisor, Information Technology, and records problem resolution in required logs.

Additional Functions:
  • Maintains and updates appropriate job tracking documentation and audit logs.
  • Assists with computer training as needed both with employees at their workstation or in the classroom.
  • Provides back-up support for company-owned computer equipment used by residents.

Knowledge, Skill, Abilities and Other Requirements:
  • Technical expertise and knowledge of computer hardware, peripheral equipment, and software
  • Knowledge of Windows, iOS, Android (Mac OS a plus)
  • Basic networking skills - adding PCs to domains, setting up wireless devices, troubleshooting.
  • Imaging - (Sysprep and WDS a plus)
  • Proficient in Office 365 - Microsoft Word, Excel, and Outlook with a working knowledge of PowerPoint
  • Excellent troubleshooting and problem-solving skills.
  • Excellent verbal and interpersonal skills
  • Must be able to complete projects and work independently, timely and efficiently.
  • Valid Driver's License for travel if necessary

Education:
  • High School Diploma or equivalent
  • A+ certification or comparable work experience required.

Experience:
At least three years of progressive experience supporting computer hardware, software, and end users.
What You're Looking For...
One of the top 25 employers in Lee County, Shell Point boasts a caring and compassionate work environment where employees genuinely care for the residents they serve. It is an environment of kindness and dignity that sets us apart from the rest. With approximately 2,400 residents and more than 1,100 employees, Shell Point Retirement Community is the largest of its kind in the State of Florida and the second largest in the country. We believe, as our residents and employees do, that Shell Point is a truly unique place and may represent the smartest choice you can make for your future.
Employees mean everything to us which is why we strive to provide a total compensation package that is so much more than just a paycheck. In addition to pay, total compensation includes health and wellness plans, rewards and incentives, perks and paid time-off as well as an assortment of other benefits that aim to increase financial security, offer professional development, and promote a healthy, fulfilling life. We recognize that our continued and unparalleled success as one of the largest life care communities in the country is thanks to our team of dedicated, compassionate, and talented employees who choose to make Shell Point their second home. Our commitment is to offering them a great work environment with competitive pay, great benefits and perks.
Health & Wellness
  • Medical, Vision & Dental
  • FREE Onsite Health Clinic with FREE Generic Prescriptions
  • 403(b) with Company Match
  • Generous Paid Time Off (PTO)
  • Group Term Life Insurance
  • Free Annual Flu Shot
  • Employee Assistance Program

Perks
  • Discounted Employee Café
  • Bridge Toll Reimbursement
  • Corporate Discounts
  • Tuition Discounts & Scholarships
  • Interest Free Emergency Loan Program
  • Referral Bonus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, marital status, or any other characteristic protected by law.

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