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2Nd Line Support Engineer Jobs (NOW HIRING)

Uptime

2nd Line Support Engineer

Temple Terrace, FL · Hybrid

2nd Line Engineer Hybrid based - Tampa, FL (3 days per week in the office) Working Hours: Monday to ... You will be responsible for delivering 2nd line IT support services to the customer base of our MSP ...

Euroclear

NY · On-site

Support business engagement and I&AM-related advisory services. Define, design, implement and ... Designs and engineers more efficient systems and solutions. * Coordinate advisory services to ...

Rise Technical

Software Support Engineer

Greensboro, NC · On-site

Software Support Engineer, Application Support Engineer, Application Support Analyst, IT Support Engineer, Technical Support Engineer, Software Engineer, Service Desk Engineer, 2nd Line Support, 3rd ...

Pret A Manger

IT Systems Support Associate

Manhattan, NY · On-site

$23.75 - $32.50/hr

The Role The IT Systems Support Engineer is part of Pret's IT team, providing outstanding 2nd line technical support across the US shop estate and Support Centre. The role utilizes strong knowledge ...

Lonmin

ICT Support Engineer

Columbus, MT

ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Provide first- and second-line support for hardware, software, business applications, user access ...

Sibanye Stillwater

ICT Support Engineer

Columbus, MT · On-site

$97K/yr

ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Provide first- and second-line support for hardware, software, business applications, user access ...

Sibanye Stillwater

ICT Support Engineer

Columbus, MT · On-site

ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Provide first- and second-line support for hardware, software, business applications, user access ...

mthree

Production Support Analyst

Manhattan, NY · On-site

The role involves providing 1st and 2nd line support for Equity Fund applications and enhancing ... E environments across large scale distributed global systems. • Solid Linux/Unix skills.

1 point system

SCCM Engineer

Dallas, TX · On-site

UT Southwestern is seeking a skilled and reliable Desktop Support Engineer to join the Managed ... Provide second-line support for complex desktop issues and escalations. * Collaborate with ...

Sibanye Stillwater

ICT Support Engineer

Columbus, MT · On-site

$97K/yr

The ICT Support Engineer provides timely, reliable, and customer-focused technical support that ... Provide first- and second-line support for hardware, software, business applications, user access ...

Pomeroy

IT Support Specialist

Tallahassee, FL · On-site

Receive, register, and work on user requisitions by Phone, Email and other channels acting as second line support. * Responsibility for administration of users, systems and user rights in accordance ...

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2nd Line Support Engineer information

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How much do 2nd line support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for 2nd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a 2nd line support engineer?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

How does a 2nd line support engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd line support engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

How much do 2nd Line Support Engineers make in the US?

2nd Line Support Engineers in the US typically earn between $50,000 and $75,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries, especially in tech hubs or with additional certifications like CompTIA or Microsoft Certified solutions expert.
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What states have the most 2Nd Line Support Engineer jobs?

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For 2Nd Line Support Engineer jobs, the most frequently searched job titles are:

2nd Line Support Engineer jobs near you
Infographic showing various 2Nd Line Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

2nd Line Support Engineer

Temple Terrace, FL • Hybrid

Uptime
IT Services • 11 - 50 employees
Learn more about Uptimeexternal

Full-time

Posted 6 days ago

Job description


2nd Line Engineer
Hybrid based - Tampa, FL (3 days per week in the office)
Working Hours: Monday to Friday, 8:30 AM - 5:00 PM Eastern Time
What’s this role about?
As a 2nd Line Engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
Growth is important to us. Your role will include mentoring junior peers while also being mentored by senior engineers to ensure continuous growth and development throughout the team.
What will I get up to day to day?
You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners.
Your everyday focus will include:
  • Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
    • Windows Server 2008 R2, 2012, 2016, and 2019.
    • Windows 10 & 11.
    • VMware and Hyper-V.
    • Azure.
    • Microsoft 365.
  • Network troubleshooting.
  • Using our PSA platform to log and respond to support tickets.
  • Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems.
  • Working in a hybrid environment, attending our Tampa office three days per week and working remotely for the remaining days.

What gets me the competitive edge?
Stand out from the pack with these things:
  • Experience working for a Managed Service Provider (MSP).
  • Knowledge of Autotask RMM or PSA.
  • Being a people person, delivering support with a friendly and positive manner.
  • Excellent communication skills, both verbal and written.