ZipRecruiter

Log In

1

First Line Tech Support Jobs (NOW HIRING)

Collabera LLC

Technical Support Specialist

Chandler, AZ · On-site

$20 - $22/hr

The successful candidate will provide first-line technology support to internal users through phone and live chat. You will troubleshoot basic MS applications and proprietary systems, manage multiple ...

Tencate Grass

IT Support Specialist II

Bay Shore, NY

... exceed first-line support capabilities. • Diagnose complex hardware, software, network, and ... the IT service management (ITSM) knowledge base to support continuous improvement. • Prepare ...

Bowhead

First Line Supervisor

Herlong, CA · On-site

$60K - $70K/yr

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

Bowhead

First Line Supervisor

Texarkana, TX · On-site

$60K - $70K/yr

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

Bowhead

First Line Supervisor

Anniston, AL · On-site

$60K - $70K/yr

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

Bowhead

First Line Supervisor

Anniston, AL

$60K - $70K/yr

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

Bowhead

First Line Supervisor

Texarkana, TX · On-site

$60K - $70K/yr

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

Bowhead

First Line Supervisor

Herlong, CA · On-site

$60K - $70K/yr

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

Bowhead

First Line Supervisor

Anniston, AL · On-site

$60K - $70K/yr

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsFirst Line Tech Support Jobs

First Line Tech Support information

See salary details

$12

$20

$32

How much do first line tech support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for first line tech support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between First Line Tech Support vs Help Desk Technician?

AspectFirst Line Tech SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, on-site support, remote assistanceHelp desk software, remote tools, on-site support
Employer & IndustryIT service providers, internal IT departmentsIT support companies, corporate IT teams
Search & Comparison IntentUnderstanding entry-level IT support rolesClarifying support technician responsibilities

First Line Tech Support and Help Desk Technician roles often overlap in credentials, work environment, and industry usage. Both positions serve as entry points for IT support, handling initial troubleshooting and customer inquiries. The main difference lies in terminology and specific job functions, but they are generally considered similar roles within IT support teams.

What cities are hiring for First Line Tech Support jobs?

Cities with the most First Line Tech Support job openings:

What are popular job titles related to First Line Tech Support jobs?

For First Line Tech Support jobs, the most frequently searched job titles are:

IT Support Service Technician I

Alexandria, LA • On-site

U.S. Orthopaedic Partners
See more jobs at U.S. Orthopaedic Partnersexternal

$19.75 - $27.25/hr

Full-time

Posted 10 days ago

Job description

POSITION SUMMARY
The IT Support Service Technician I is an entry-level technical support position responsible for providing exceptional customer service and first-line technology support to physicians, clinical staff, surgery centers, and administrative personnel across Mid State Orthopaedic & Sports Medicine Center locations.
This role serves as the local face of Information Technology and is responsible for maintaining end-user productivity through installation, troubleshooting, maintenance, and support of hardware, software, network-connected devices, telecommunications equipment, and clinical technology solutions.
The position is designed as a developmental career path within Mid State Orthopaedic & Sports Medicine Center IT. Successful technicians are expected to progressively increase their technical expertise, leadership capabilities, project participation, and business knowledge, creating opportunities for advancement into senior technical, supervisory, management, and regional leadership roles.
ESSENTIAL RESPONSIBILITIES
End User Support (35%)
  • Provide first-level technical support for clinics, surgery centers, and administrative offices.
  • Respond to incidents, service requests, and technology issues in accordance with established service standards.
  • Troubleshoot Microsoft Windows, Microsoft 365, printers, scanners, mobile devices, and peripheral equipment.
  • Assist users with software, application, and access-related issues.
  • Escalate complex issues to senior technicians or application specialists when appropriate.
  • Deliver support in a professional, courteous, and service-oriented manner.

Device Deployment & Lifecycle Management (20%)
  • Configure, stage, deploy, and maintain:

    • Desktop computers
    • Laptops
    • Tablets
    • Printers
    • Mobile devices
    • VOIP phones
    • Clinical technology equipment

  • Assist with workstation moves, office expansions, and facility openings.
  • Support hardware replacement and refresh initiatives.
  • Maintain accurate asset inventory records.

Clinical Technology Support (15%)
  • Provide basic support for:

    • Electronic Medical Records (EMR/EHR)
    • Practice Management systems
    • Imaging workstations
    • Medical device connectivity
    • Patient communications technologies

  • Assist users with workflow-related technology issues.
  • Work closely with clinical teams to minimize disruptions to patient care.

IT Operations & Documentation (10%)
  • Create and update support tickets.
  • Document troubleshooting steps and solutions.
  • Maintain inventory, equipment, and location records.
  • Follow established operational procedures and standards.
  • Contribute to knowledge base documentation and training materials.

Security & Compliance (10%)
  • Follow and promote Mid State Orthopaedic & Sports Medicine Center information security policies.
  • Ensure HIPAA compliance in all technology activities.
  • Support endpoint security initiatives.
  • Report security concerns, suspicious activity, or policy violations.
  • Participate in cybersecurity awareness initiatives.

Project Participation (10%)
  • Assist with:

    • New clinic openings
    • Facility relocations
    • Network upgrades
    • System deployments
    • Equipment refresh projects
    • Software implementations

  • Participate in testing and rollout activities.
  • Support change management efforts within assigned locations.

LEADERSHIP EXPECTATIONS
Although this is an entry-level position, employees are expected to demonstrate:
  • Ownership and accountability
  • Initiative and continuous learning
  • Professional communication
  • Positive attitude under pressure
  • Strong customer service skills
  • Team collaboration
  • Problem-solving capabilities
  • Reliability and follow-through

Individuals exhibiting strong leadership capabilities may be selected for mentoring opportunities, project leadership assignments, and management development programs.
REQUIRED QUALIFICATIONS
Education
One of the following:
  • Associate degree in Information Technology, Computer Science, Information Systems, or related field; OR
  • Technical certification program; OR
  • Equivalent combination of education, training, and experience.

Experience
  • 0-2 years of technology support experience preferred.
  • Experience in customer service, healthcare operations, or help desk support is a plus.
  • Internship experience may be considered.

Technical Knowledge
Basic understanding of:
  • Microsoft Windows
  • Microsoft 365
  • Active Directory concepts
  • Networking fundamentals
  • Mobile devices
  • Hardware troubleshooting
  • Printers and peripheral support
  • Security and data privacy concepts

PREFERRED QUALIFICATIONS
  • CompTIA A+
  • Microsoft Fundamentals Certifications
  • Network+ (or willingness to pursue)
  • Experience supporting healthcare environments
  • Exposure to EMR/EHR platforms
  • Experience with ticketing systems and asset management tools

PHYSICAL REQUIREMENTS
  • Ability to lift and move equipment up to 50 pounds.
  • Ability to work under desks, in wiring closets, and equipment rooms.
  • Ability to stand, bend, carry, and travel between locations.
  • Ability to drive to assigned practice locations.

SUCCESS MEASURES
The IT Support Service Technician I will be evaluated on:
  • Customer satisfaction
  • Ticket responsiveness and resolution
  • Documentation quality
  • Reliability and attendance
  • Compliance adherence
  • Technical skill development
  • Professionalism
  • Contribution to team initiatives
  • Leadership growth and readiness for advancement

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply