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First Line Tech Support Jobs (NOW HIRING)

Supported by 1,600 team members,Cornerstoneis consistently recognized as a Fortune-certified Great ... Coordinate with first-line technology and business owners, Enterprise Risk Management, Compliance ...

Be the primary contact for technical issues in the Chicago office as well as serve as one of the first-line tech support and escalation points for Smartbiz company-wide workers. * Maintain essential ...

New

Warehouse Line Tech

Lewisville, TX

$16.75 - $21/hr

As an Assembly Line Tech, you'll be responsible for the full cycle line process, including ... first day of the month following your hire date. * Generous Paid Time Off: We believe in the ...

IT Support Spec I

Austin, TX ยท Hybrid

$54K - $61K/yr

Provide first-line technical support for hardware, software, and workstation-related issues ... Support conference room technology and provide emergency assistance when required. * Escalate and ...

IT Support Spec I

Austin, TX ยท Hybrid

$54K - $61K/yr

Provide first-line technical support for hardware, software, and workstation-related issues ... Support conference room technology and provide emergency assistance when required. * Escalate and ...

First Line Leader

Valley View, OH ยท On-site

$16.25 - $20.75/hr

... technology devices from smartphones to electric vehicles, or protecting workers around the world ... Lead or support Daily Visual Management using SQDIP or other approved area metrics so the team can ...

IT Support Specialist

New York, NY ยท On-site

$80 - $150/hr

Job Title: IT Support Specialist Location : Onsite - New York, NY 10013 - Need Local Only Schedule ... Provide first-line technical support for macOS and Windows devices in an enterprise environment.

1st Line Customer Support

Austin, TX ยท On-site

$20 - $32/hr

Maintain optimal functionality of hospital IT systems and medical devices. * Collaborate with cross ... Respond to incoming technical support requests via phone, email, or ticketing system. * Diagnose ...

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Provide first-line and second-line technical support to employees or customers. * Diagnose and ...

Technical Support Specialist

Chandler, AZ ยท On-site

$23 - $24/hr

This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment. The role involves ...

In this role, you will provide first-line technical support across office and manufacturing environments, helping employees maintain reliable technology while supporting the organization's IT infrast ...

Technical Support Specialist

Chandler, AZ ยท On-site

$23 - $24/hr

This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment . The role ...

Showing results 21-40

First Line Tech Support information

See salary details

$12

$20

$32

How much do first line tech support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for first line tech support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between First Line Tech Support vs Help Desk Technician?

AspectFirst Line Tech SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, on-site support, remote assistanceHelp desk software, remote tools, on-site support
Employer & IndustryIT service providers, internal IT departmentsIT support companies, corporate IT teams
Search & Comparison IntentUnderstanding entry-level IT support rolesClarifying support technician responsibilities

First Line Tech Support and Help Desk Technician roles often overlap in credentials, work environment, and industry usage. Both positions serve as entry points for IT support, handling initial troubleshooting and customer inquiries. The main difference lies in terminology and specific job functions, but they are generally considered similar roles within IT support teams.

What cities are hiring for First Line Tech Support jobs?

Cities with the most First Line Tech Support job openings:

What are popular job titles related to First Line Tech Support jobs?

For First Line Tech Support jobs, the most frequently searched job titles are:

Director, Integrated Security

On-site

Other

Posted 10 days ago


Key responsibilities

  • Develop, implement, and maintain a comprehensive information security program to protect the bank's data and systems.

  • Review and challenge first-line policies, standards, and procedures to ensure alignment with regulatory expectations and industry frameworks.

  • Perform independent assessments of security risks, monitor compliance with laws and regulations, and oversee incident response and security controls.


Job description

Cornerstone Capital Bancorp, Inc., headquartered in Houston, is aTexas-basedfinancial services company dedicated to helping families, businesses, and communities thrive. Throughitsprimary subsidiary, Cornerstone Capital Bank, the organizationoperatesa community and business banking franchise alongside a premier national home lending, servicing, and home insuranceplatform-basedfinancial services company dedicated to helping families, businesses, and communities thrive.

Guided by a core Mission, Vision and Convictions statement,Cornerstoneoperates17full-servicebanking locations across major Texas markets andmore than 150mortgage offices nationwide.The companyhas servednearly700,000customersthrough its family of brands, including Cornerstone Home Lending, Roscoe Bank, Peoples Bank, Cornerstone Servicing, and Cornerstone Insurance. Supported by 1,600 team members,Cornerstoneis consistently recognized as a Fortune-certified Great Place to Workยฎ and a Top Workplace.

Formed through the combination of Cornerstone Home Lending and The Roscoe State Bank, Cornerstone brings more than a century of experience and is thehighest-capitalizednew bank in Texas history.

We honorGodby using our talents to make apositive differencein the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are lookingfor:

The Director, Integrated Security, is responsible for developing, implementing, and maintaining a comprehensive information security program to protect the bank's data and systems, ensuring compliance with regulations and industry standards. Areas of oversight include Enterprise Security Governance, the Bankโ€™s policies and programs for Information Security, IT Risk Management, and Corporate Security.

What youโ€™ll do: Security Risk Framework and Policy:
  • Establish and maintain the enterprise security risk management framework, including risk appetite statements, policies, minimum control standards, and risk taxonomies that the first line is required to implement.
  • Review and challenge first-line policies, standards, and procedures to confirm alignment with regulatory expectations, the Bankโ€™s risk appetite, and industry frameworks (e.g., NIST CSF, FFIEC CAT, ISO 27001).
Independent Risk Assessment and Challenge:
  • Perform independent assessments of the first lineโ€™s identification, measurement, and management of security risks, including review of risk and control self-assessments (RCSAs), issue management, and key risk indicators.
  • Provide credible challenge to first-line risk treatment decisions, exception requests, and risk acceptances; escape unresolved concerns through governance committees to executive management and the Board.
Regulatory and Compliance Oversight:
  • Monitor and independently assess first-line compliance with applicable laws, regulations, and supervisory expectations (e.g., GLBA, FFIEC IT Handbook, NYDFS Part 500, SEC cybersecurity disclosure rules, state privacy laws); track remediation of regulatory findings and matters requiring attention (MRAs).
  • Partner with the Chief Privacy Officer to provide oversight and challenge of the first lineโ€™s implementation of GLBAโ€™s privacy provisions and other consumer data protection requirements
  • Establish minimum standards for the first lineโ€™s incident response, business resilience, and cyber recovery programs; review and challenge the design, testing, and continuous improvement of those programs.
  • Serve in an advisory and oversight capacity during material security incidents; perform independent post-incident reviews of first-line response effectiveness and root-cause remediation, and report findings to executive management and the Board.
Security Culture and Awareness Oversight:
  • Establish enterprise expectations for the first lineโ€™s security awareness and role-based training programs, and independently assess their effectiveness through metrics, phishing test results, and behavioral indicators.
  • Monitor and report on the enterprise security risk culture; identify gaps and recommend improvements to executive management and the Board.
Technology and Control Oversight:
  • Set control objectives and minimum technical standards for security architecture and tooling; review and challenge first-line technology selection, design, and deployment decisions for alignment with risk appetite.
  • Independently test and validate the design and operating effectiveness of key security controls operated by the first line; document findings and track remediation through closure.
Three Lines of Defense Coordination:
  • Coordinate with first-line technology and business owners, Enterprise Risk Management, Compliance, Legal, and Internal Audit (3LOD) to ensure clear roles, avoid duplication, and maintain the independence of the second-line challenge function.
  • Engage with business and technology leaders to understand strategic initiatives, provide advisory input on emerging security risks, and assess whether first-line risk management is commensurate with the risks taken.
Independent Reporting and Governance:
  • Produce independent reporting on the Bankโ€™s security risk posture, control effectiveness, key risk indicators, and emerging threats for executive management, the Risk Committee, and the Board, with an unfiltered reporting line that does not require first-line approval.
  • Review first-line security metrics, key risk indicators (KRIs), and breach/event trends to form an independent view of risk position relative to appetite.
Business Continuity Ownership:
  • Develop and maintain business continuity and resiliency plans.
  • Conduct business impact analyses and continuity risk assessments.
  • Coordinate continuity testing, exercises, and corrective actions.
  • Maintain business continuity governance, reporting, and documentation.
  • Lead crisis response and recovery coordination during disruptions.
  • Partner with business units and vendors to strengthen operational resilience.
  • Monitor compliance with continuity policies and regulatory expectations.
  • Deliver business continuity training and awareness programs.
  • Report continuity risks and program performance to management.
  • Align business continuity, disaster recovery, and incident management activities.
What youโ€™ll need to be successful:

Success in this job relies on your time management skills, organization, and positive attitude. In addition, youโ€™ll need the following qualifications:

  • Minimum of 10 years of experience in information security, technology risk, or operational risk management within the Financial Services sector, with at least 5 years in a second line of defense, risk oversight, or audit capacity
  • Minimum of 5 years Mid to Large Bank experience, including direct interaction with regulators (OCC, FRB, FDIC, NYDFS, or state banking departments) and the Board or its Risk Committee
  • Bachelorโ€™s Degree preferred
  • Expert knowledge of three-lines-of-defense risk governance, enterprise risk management frameworks, regulatory expectations (FFIEC IT Handbook, NIST CSF, NYDFS Part 500, GLBA, SR Letters), and the principles of independent challenge and effective challenge.
  • Strong analytical reasoning, problem solving and critical thinking skills
  • Strong computer and organizational skills
  • Strong oral and written presentation skills
  • Ability to work independently with a multi-level team
  • Ability to multi-task and meet deadlines
  • Strong proficiency with Microsoft Office (Word, Excel, Outlook, etc.);
Preferred Certifications:
  • Current Certified Information Systems Security Professional (CISSP)
  • Current Certified in Risk and Information Systems Control (CRISC)
  • Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), or equivalent risk/audit certification preferred
What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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