Addison, TX · On-site
$23 - $24/hr
This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment . The role ...
Addison, TX · On-site
$23 - $24/hr
This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment . The role ...
Brea, CA · On-site
$23 - $25/hr
In this role, you will provide first-line technical support across office and manufacturing environments, helping employees maintain reliable technology while supporting the organization's IT infrast ...
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Brea, CA · On-site
$23 - $25/hr
In this role, you will provide first-line technical support across office and manufacturing environments, helping employees maintain reliable technology while supporting the organization's IT infrast ...
$20 - $35/hr
Maintain optimal functionality of hospital IT systems and medical devices. * Collaborate with cross ... Respond to incoming technical support requests via phone, email, or ticketing system. * Diagnose ...
$20 - $35/hr
Maintain optimal functionality of hospital IT systems and medical devices. * Collaborate with cross ... Respond to incoming technical support requests via phone, email, or ticketing system. * Diagnose ...
Melbourne, FL · On-site
$72K - $90K/yr
Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues * Troubleshoot and resolve issues across Windows, macOS, and ...
Melbourne, FL · On-site
$72K - $90K/yr
Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues * Troubleshoot and resolve issues across Windows, macOS, and ...
Nashua, NH · On-site
$20 - $25/hr
... first line IT support for office and field employees • Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals • Support Microsoft 365 (Outlook, Teams, OneDrive ...
Nashua, NH · On-site
$20 - $25/hr
... first line IT support for office and field employees • Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals • Support Microsoft 365 (Outlook, Teams, OneDrive ...
Nashua, NH · On-site
... first line IT support for office and field employees · Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals · Support Microsoft 365 (Outlook, Teams, OneDrive ...
Nashua, NH · On-site
... first line IT support for office and field employees · Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals · Support Microsoft 365 (Outlook, Teams, OneDrive ...
$20.50 - $28.25/hr
Provide first-line support to customers (Staff, Faculty and Students) with issues on the clinic ... Guide and support Tech Support Assistant and Program Assistant in Desktop support for customers as ...
$20.50 - $28.25/hr
Provide first-line support to customers (Staff, Faculty and Students) with issues on the clinic ... Guide and support Tech Support Assistant and Program Assistant in Desktop support for customers as ...
Supported by 1,600 team members, Cornerstone is consistently recognized as a Fortune-certified ... Coordinate with first-line technology and business owners, Enterprise Risk Management, Compliance ...
Supported by 1,600 team members, Cornerstone is consistently recognized as a Fortune-certified ... Coordinate with first-line technology and business owners, Enterprise Risk Management, Compliance ...
Chandler, AZ · On-site
$23 - $25/hr
Provide first-line technical support to internal users through phone and live chat. * Troubleshoot ... edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a ...
Chandler, AZ · On-site
$23 - $25/hr
Provide first-line technical support to internal users through phone and live chat. * Troubleshoot ... edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a ...
Chandler, AZ · On-site
$23 - $25/hr
Provide first-line technical support to internal users through phone and live chat. * Troubleshoot ... edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a ...
Chandler, AZ · On-site
$23 - $25/hr
Provide first-line technical support to internal users through phone and live chat. * Troubleshoot ... edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a ...
Artesia, NM · On-site
$25.68 - $39.08/hr
Job Summary: IT Support Analyst is responsible for first-line triaging and prioritizing all Information Technology service requests within a healthcare provider system. IT Support Analyst is ...
Artesia, NM · On-site
$25.68 - $39.08/hr
Job Summary: IT Support Analyst is responsible for first-line triaging and prioritizing all Information Technology service requests within a healthcare provider system. IT Support Analyst is ...
Artesia, NM · On-site
$25.68 - $39.08/hr
Job Summary: IT Support Analyst is responsible for first-line triaging and prioritizing all Information Technology service requests within a healthcare provider system. IT Support Analyst is ...
Artesia, NM · On-site
$25.68 - $39.08/hr
Job Summary: IT Support Analyst is responsible for first-line triaging and prioritizing all Information Technology service requests within a healthcare provider system. IT Support Analyst is ...
Terre Haute, IN · On-site
$17 - $21.75/hr
Main Line Technician Lou Fusz Kia Terre Haute Lou Fusz Kia in Terre Haute is part of a family-owned ... These honors reflect our dedication to building a positive, people-first culture where employees ...
Terre Haute, IN · On-site
$17 - $21.75/hr
Main Line Technician Lou Fusz Kia Terre Haute Lou Fusz Kia in Terre Haute is part of a family-owned ... These honors reflect our dedication to building a positive, people-first culture where employees ...
Buffalo, NY · On-site
... first-line support team, escalating unresolved or complex issues to the Technology Support Lead or other specialized teams. • Identify recurring technical issues, providing recommendations for ...
Buffalo, NY · On-site
... first-line support team, escalating unresolved or complex issues to the Technology Support Lead or other specialized teams. • Identify recurring technical issues, providing recommendations for ...
Portland, OR · On-site
$50K - $55K/yr
Serve as the primary point of contact for employee technology support, providing first-line technical assistance, delivering exceptional customer service, and ensuring timely resolution or escalation ...
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Portland, OR · On-site
$50K - $55K/yr
Serve as the primary point of contact for employee technology support, providing first-line technical assistance, delivering exceptional customer service, and ensuring timely resolution or escalation ...
Portland, OR · Hybrid
$50K - $55K/yr
Serve as the primary point of contact for employee technology support, providing first-line technical assistance, delivering exceptional customer service, and ensuring timely resolution or escalation ...
Portland, OR · Hybrid
$50K - $55K/yr
Serve as the primary point of contact for employee technology support, providing first-line technical assistance, delivering exceptional customer service, and ensuring timely resolution or escalation ...
Nampa, ID · On-site
The IT Support Specialist is responsible for providing first-line technical support to employees across the organization. This role serves as the primary point of contact for IT-related issues ...
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Nampa, ID · On-site
The IT Support Specialist is responsible for providing first-line technical support to employees across the organization. This role serves as the primary point of contact for IT-related issues ...
New York, NY · On-site
Provide first-line, user-facing support for our collaboration, productivity, and business ... Support Global IT initiatives, office moves, technology refreshes, and security projects as they ...
New York, NY · On-site
Provide first-line, user-facing support for our collaboration, productivity, and business ... Support Global IT initiatives, office moves, technology refreshes, and security projects as they ...
You'll be the steady first line of support--building trust, improving reliability, and reinforcing ... IT Manager on escalations, refreshes, upgrades, and improvements driven by Teamwork and ...
You'll be the steady first line of support--building trust, improving reliability, and reinforcing ... IT Manager on escalations, refreshes, upgrades, and improvements driven by Teamwork and ...
... line technology support. Beyond the help desk, this position manages assigned operational ... Manage escalations, serving as the senior point of contact for issues beyond first-level support.
... line technology support. Beyond the help desk, this position manages assigned operational ... Manage escalations, serving as the senior point of contact for issues beyond first-level support.
$12.50 - $14.34
2% of jobs
$14.34 - $16.17
9% of jobs
$17.11 is the 25th percentile. Wages below this are outliers.
$16.17 - $18.01
26% of jobs
The median wage is $18.73 / hr.
$18.01 - $19.84
31% of jobs
$20.89 is the 75th percentile. Wages above this are outliers.
$19.84 - $21.68
12% of jobs
$21.68 - $23.51
7% of jobs
$23.51 - $25.35
5% of jobs
$25.35 - $27.19
3% of jobs
$27.19 - $29.02
2% of jobs
$29.02 - $30.86
1% of jobs
$30.86 - $32.69
1% of jobs
$12
$20
$32
| Aspect | First Line Tech Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+) | Similar certifications, often the same |
| Work Environment | Call centers, on-site support, remote assistance | Help desk software, remote tools, on-site support |
| Employer & Industry | IT service providers, internal IT departments | IT support companies, corporate IT teams |
| Search & Comparison Intent | Understanding entry-level IT support roles | Clarifying support technician responsibilities |
First Line Tech Support and Help Desk Technician roles often overlap in credentials, work environment, and industry usage. Both positions serve as entry points for IT support, handling initial troubleshooting and customer inquiries. The main difference lies in terminology and specific job functions, but they are generally considered similar roles within IT support teams.
Cities with the most First Line Tech Support job openings:
For First Line Tech Support jobs, the most frequently searched job titles are:
Addison, TX • On-site
$23 - $24/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 28 days ago
Job Title: IT Tech Support
Location: Chandler, AZ; Addison, TX; Hopewell, NJ; Jacksonville, FL
Work Arrangement: Hybrid
Client Industry: Enterprise BFSI client
Duration: 12+ Months Contract
Schedule: Monday to Friday, Standard working hours
About the Role:
This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment. The role involves basic troubleshooting of Windows 10/11, MS Office/Office 365, SharePoint, Citrix, VPN, and Cisco AnyConnect, while maintaining excellent customer service and meeting call/chat performance targets. Candidates should have 1 3 years of IT support or customer service experience, strong communication and multitasking skills, and the ability to document and escalate unresolved issues to 2nd-line support teams.
Qualification - Please read carefully:
Top skills:
Compensation:
Hourly Rate: $23 $24 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us:
At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
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Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
It services
5,001 - 10,000 Employees
Morristown, NJ, US
