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2Nd Line Support Engineer Jobs in New York (NOW HIRING)

mthree

Production Support Analyst

Manhattan, NY · On-site

The role involves providing 1st and 2nd line support for Equity Fund applications and enhancing ... E environments across large scale distributed global systems. • Solid Linux/Unix skills.

OSTTRA

Application Support Engineer

New York, NY · On-site

$80K - $90K/yr

Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams. Utilize ... Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's degree ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Responsibilities : • providing 1st and 2nd line support and enhancement to their Equity Fund applications • facing off to traders and external clients providing low latency Equity Support Analyst ...

Northbound Search

Client Support Analyst

Manhattan, NY · On-site

$85K - $105K/yr

Additionally, this candidate will interact with internal and external trade support, business and IT support personnel, as well as providing second-line support (including in-depth trade analysis) to ...

OKX

Workplace IT Specialist

New York, NY · On-site

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto ... Second-line support for SaaS platforms and network infrastructure is handled by the broader Global ...

Hyperiongrp

Executive Support Engineer

New York, NY · On-site

Executive Support Engineer Key Responsibilities / Accountabilities The Exec support team is the 1st ... 2nd line IT support for employees in the New York office Maintaining an excellent standard of ...

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2Nd Line Support Engineer information

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How much do 2nd line support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for 2nd line support engineer in New York is $43.62, according to ZipRecruiter salary data. Most workers in this role earn between $32.36 and $51.01 per hour, depending on experience, location, and employer.

How does a 2nd line support engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd line support engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What is a 2nd line support engineer?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

What are popular job titles related to 2Nd Line Support Engineer jobs in New York? For 2Nd Line Support Engineer jobs in New York, the most frequently searched job titles are:
What job categories do people searching 2Nd Line Support Engineer jobs in New York look for? The top searched job categories for 2Nd Line Support Engineer jobs in New York are:
2Nd Line Support Engineer jobs near you
Infographic showing various 2Nd Line Support Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,729 per year, or $43.6 per hour.

Production Support Analyst

mthree

Manhattan, NY • On-site

Full-time

Re-posted yesterday

Job description

Job Summary:
Mthreerecruitingportal is a major investment bank seeking a Production Support Analyst to join their Front Office team. The role involves providing 1st and 2nd line support for Equity Fund applications and enhancing systems performance while interfacing with traders and external clients.
Responsibilities:
• Providing 1st and 2nd line support and enhancement to Equity Fund applications.
• Facing off to traders and external clients providing low latency support.
• Increasing systems performance, infrastructure systems deployment, extensions and analysis of implementation and integration requirements for global trading systems.
• Understanding production/SRE environments across large scale distributed global systems.
• Solid Linux/Unix skills.
Qualifications:
Required:
• Application Support Analyst
• Global Environment Experience
• Database manipulation in SQL
• L1/L2 Support
• Unix/Linux ideally with Scripting (Bash/Shell/Python)
• Understanding of production / SRE environments across large scale distributed global systems
Preferred:
• Financial Services experience desired but not essential
Company:
An emerging talent partner to global blue-chip enterprises focusing on their technology & business operations. It is a sub-organization of Wiley. Founded in 2010, the company is headquartered in London, GBR, with a team of 1001-5000 employees. The company is currently Late Stage.

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