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2Nd Line Support Engineer Jobs in New York (NOW HIRING)

This leader will design and implement the second line controls framework, including the tools ... Ensure controls are documented clearly enough to support effective execution, evidence retention ...

SQL Developer

Edison, NJ · On-site

$46.75 - $64.25/hr

Position:SQL Developer Location:Edison, NJ Duration:6+ months Main Duties: Provide support for ... the first/second line support. Customer focus and a proven pro-active approach, ability to ...

Field Support Engineer

Mahwah, NJ · On-site +1

$100K - $130K/yr

Hands-on experience with operating systems (Windows, Linux, or macOS), command-line tools, and ... engineer in a combat or operational unit * You have experience supporting live military ...

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... Solid Linux fundamentals -- comfortable in the command line, reading logs, and running diagnostic ...

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... Solid Linux fundamentals - comfortable in the command line, reading logs, and running diagnostic ...

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... Solid Linux fundamentals - comfortable in the command line, reading logs, and running diagnostic ...

Regional VP, Sales

New York, NY · On-site

$400K - $450K/yr

... Engineering. Our mission is to eliminate repetitive, manual work across the enterprise and give ... This is the standard title for second-line sales leadership at companies like Wiz, Okta, and ...

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for ...

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for ...

Industrial Engineer

New York, NY · On-site

$76K - $103K/yr

Industrial Engineer Date: Start Date: 10/01/2025 Time studies and Line balancing. Design ... Lean implementation, 5S line support. Make vs Buy decisions and annual consumption validation.

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2Nd Line Support Engineer information

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How much do 2nd line support engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for 2nd line support engineer in New York is $43.62, according to ZipRecruiter salary data. Most workers in this role earn between $32.36 and $51.01 per hour, depending on experience, location, and employer.

What is a 2nd line support engineer?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

How does a 2nd line support engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd line support engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

How much do 2nd Line Support Engineers make in the US?

2nd Line Support Engineers in the US typically earn between $50,000 and $75,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries, especially in tech hubs or with additional certifications like CompTIA or Microsoft Certified solutions expert.

What are popular job titles related to 2Nd Line Support Engineer jobs in New York?

For 2Nd Line Support Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching 2Nd Line Support Engineer jobs in New York look for?

The top searched job categories for 2Nd Line Support Engineer jobs in New York are:

Infographic showing various 2Nd Line Support Engineer job openings in New York as of August 2026, with employment types broken down into 75% Full Time, 8% Part Time, and 17% Contract. Highlights an 88% In-person, 5% Hybrid, and 7% Remote job distribution, with an average salary of $90,729 per year, or $43.6 per hour.

SVP, Enterprise Controls

Fortitude Re

Jersey City, NJ • On-site

Full-time

Re-posted 5 hours ago


Job description

The Senior Vice President, Enterprise Controls will establish and lead the Company's second line of defense controls function. This senior leadership role will be responsible for building a modern, scalable, and AI-forward controls program that strengthens the enterprise control environment across key business and functional areas, including finance, investments, actuarial, operations, technology, data, and other corporate functions. 

This leader will design and implement the second line controls framework, including the tools, templates, standards, and governance needed to document controls consistently across the enterprise. The role will also own the annual controls calendar and coordinate enterprise-wide control activities such as walkthroughs, risk and control self-assessments, control design assessments, operating effectiveness monitoring, and risk-based periodic testing.  

The ideal candidate will bring deep expertise in controls, operational risk, financial controls, compliance, internal audit, and governance, paired with strong business judgment and a practical understanding of how technology, data, automation, and AI can improve control design, monitoring, evidence collection, and reporting. This individual will serve as the enterprise leader for second line controls, partnering closely with first line business and functional leaders, compliance, internal audit, finance, technology, information security, and data teams.  This position will report directly to the Chief Compliance Officer ("CCO"). 

What You Will Do:

Build and lead the second line control function 

  • Lead the execution of and contribute to the development of the second line of defense controls strategy, governance model, and functional objectives in partnership with the CCO. 
  • Col-develop and implement the structure and vision for a modern, risk-based, and AI-enabled controls program that supports regulatory expectations and business resilience. 
  • Manage a team of control professionals in compliance with operating budget accountability  
  • Serve as the senior subject matter expert on enterprise controls, control governance, and control lifecycle management. 
  • Lead and influence stakeholders across the three lines of defense to promote clarity of roles, accountability, and consistency of execution.  

Establish the enterprise controls framework, tools, and templates 

  • Design and implement the enterprise controls framework for the second line of defense, including methodologies, standards, procedures, taxonomies, and documentation requirements. 
  • Develop and maintain practical tools, templates, and guidance for documenting processes, risks, controls, objectives, evidence, issues, and remediation plans and activities. 
  • Standardize approach to control identification, control design, design effectiveness assessment, and operating effectiveness monitoring. 
  • Recommend harmonized approaches to controls methodologies across risk disciplines where appropriate for CCO endorsement, including control ratings, risk ratings, evidence standards, and issue escalation criteria.  

Own the annual enterprise controls calendar 

  • Develop and manage the annual controls activity calendar for the enterprise to coordinate key second line activities across business and functional areas.  
  • Plan and sequence annual control activities, including walkthroughs, risk and control self-assessments, design reviews, testing cycles, issue validation, and reporting cycles. 
  • Coordinate with business, compliance, operational risk, finance, and other stakeholders to reduce duplication and improve discipline across the annual control lifecycle.  

Conduct walkthroughs and self-assessments 

  • Lead or oversee control walkthroughs to confirm process understanding, risk identification, control design, documentation quality, and ownership clarity. 
  • Design and facilitate risk and control self-assessments with first line teams, ensuring consistent methodology and useful outputs. 
  • Assess whether controls are appropriately designed to address material risks, regulatory obligations, and policy requirements. 
  • Challenge first line assessments where needed and drive improvements to control documentation and control rationalization.  

Assess control design and effectiveness 

  • Evaluate the adequacy of control design across key enterprise processes and functions. 
  • Develop a risk-based methodology for assessing both control design effectiveness and operating effectiveness. 
  • Review control inventories to identify gaps, overlaps, inconsistencies, and opportunities for automation or simplification. 
  • Ensure controls are documented clearly enough to support effective execution, evidence retention, monitoring, and testing. 

Monitor operating effectiveness and perform risk-based periodic testing 

  • Build and execute a risk-based monitoring and testing program for second line controls oversight. 
  • Conduct periodic testing of controls to assess whether they are operating as intended, with clear reporting of findings, root causes, severity, and remediation actions. 
  • Define testing frequencies and scope based on risk, materiality, control maturity, regulatory considerations, and historical issues. 
  • Maintain procedures for issue tracking, management reporting, remediation validation, and escalation of material control weaknesses.

Drive AI-forward controls transformation 

  • Lead the adoption of AI-enabled and technology-supported approaches to controls documentation, evidence collection, issue analysis, testing, and reporting. 
  • Evaluate and implement tools that improve scalability and insight, including workflow, GRC, automation, analytics, continuous monitoring, and dashboard capabilities. 
  • Partner with technology, data, and business teams to modernize the control environment and increase use of automated and embedded controls. 
  • Promote a controls-by-design and automation-first mindset across transformation initiatives. This is consistent with the automated-controls role's emphasis on built-in controls, dashboards, continuous monitoring, and change leadership. 

Integrate data, technology, and emerging risk considerations 

  • Ensure the controls framework appropriately addresses key operational, financial, technology, data governance, cybersecurity, and emerging AI/model/end-user-computing ("EUC") risks. 
  • Work with data and technology teams to improve control traceability, data quality monitoring, access governance, and exception reporting. 
  • Support the incorporation of AI, model and EUC governance considerations into the broader controls environment where relevant.  

Reporting, governance, and management communication 

  • Establish routine reporting for management committees and senior leadership on the health of the control environment. 
  • Support the CCO in preparation for, and where appropriate, attendance at Board Audit Committee meetings.         
  • Develop meaningful KRIs, KPIs, dashboards, and escalation triggers related to controls execution, testing results, issue trends, and remediation status. 
  • Support governance processes and committee reporting, including Board-level reporting where appropriate.  

What You Will Have:

Required 

  • Bachelor's degree in finance, accounting, business administration, risk management, information systems, or related discipline. 
  • 10+ years of progressive experience in controls, operational risk, compliance, internal audit, risk management, financial controls, or related second line / assurance functions within a regulated industry. 
  • Significant experience in insurance, reinsurance, financial services, investment management, or a similarly regulated environment.  
  • Strong public accounting experience.  Rotations within national professional standards or audit quality standards practices preferred.  
  • Demonstrated success building or leading enterprise control frameworks, controls testing programs, or oversight functions. 
  • Deep expertise in: 
  • control framework design. 
  • risk and control documentation. 
  • control design assessment. 
  • operating effectiveness monitoring and testing 
  • issue management and remediation. 
  • governance and management reporting 
  • Experience developing tools, templates, standards, and structured methodologies for enterprise use. 
  • Strong leadership, influencing, and cross-functional stakeholder management skills. 
  • Experience working with or overseeing GRC platforms, workflow tools, data analytics, or controls automation capabilities. 
  • Excellent written and verbal communication skills, including experience presenting to senior executives and governance committees. 

Preferred 

  • Advanced degree such as MBA or JD. 
  • Professional certification such as CPA, CIA, CISA, CRISC, CFA, CISSP, or CISM. 
  • Experience in a reinsurance organization, particularly in settlements, actuarial, investments, finance, or shared services processes. 
  • Experience implementing or enhancing controls in technology-enabled environments, including data platforms, workflow tools, or control automation solutions. 
  • Exposure to AI, advanced analytics, model governance, or the use of AI to improve control execution and oversight.  

Leadership Characteristics 

  • Strategic and hands-on; able to set direction and also build practical solutions. 
  • Highly credible with senior business, functional, and control stakeholders. 
  • Structured, disciplined, and able to create order in a growing or evolving control environment. 
  • Comfortable operating in ambiguity and driving transformation. 
  • Strong judgment and the ability to balance rigor with pragmatism. 
  • AI-forward and innovation-minded, with an interest in using technology to make controls more effective, efficient, and scalable. 
  • Collaborative but willing to challenge constructively.