ZipRecruiter

Log In

1

2Nd Line Support Engineer Jobs in New York (NOW HIRING)

SingleStore

Support Engineer

New York, NY · On-site

Our Support Engineers are constantly learning a wide range of customer systems and technical ... Provide email and live technical support to our enterprise customers, acting as the first line of ...

SingleStore

Support Engineer

New York, NY · On-site

Our Support Engineers are constantly learning a wide range of customer systems and technical ... Provide email and live technical support to our enterprise customers, acting as the first line of ...

SingleStore-LinkedIn

Support Engineer

New York, NY · On-site

Our Support Engineers are constantly learning a wide range of customer systems and technical ... Provide email and live technical support to our enterprise customers, acting as the first line of ...

Octaura

Platform Support Engineer

New York, NY · Hybrid

$100K - $150K/yr

The role in a nutshell The Platform Support Engineer will join Octaura's Platform Support team to ... Linux command line * Shell scripting * Java * Python * SQL * Nagios and/or Splunk * Ticketing ...

NAVA Software Solutions

Cloud Support Engineer

Jersey City, NJ · On-site

$61 - $81.50/hr

Cloud Support Engineer Location: Remote EST Duration : 12 months contract As a Technical Operations ... Provide second and third level support for the GlobalLink applications suite. * Quickly diagnose ...

Reworld

Plant Support Engineer

Florham Park, NJ · On-site

The Plant Support Engineer will provide technical resolution and troubleshooting guidance to plant ... Line/Three Line Diagrams o DC Control Schematics o Wiring diagrams o Arc Flash, Short Circuit ...

Reworld Waste

Plant Support Engineer

Florham Park, NJ · On-site

The Plant Support Engineer will provide technical resolution and troubleshooting guidance to plant ... Line/Three Line Diagrams o DC Control Schematics o Wiring diagrams o Arc Flash, Short Circuit ...

Gategroup

Spec, IT Desk Support

Newark, NJ · On-site

$21.96 - $27.45/hr

The IT Deskside Support Analyst provides 1st and 2nd line technical support to business users and assists with IT-related activities across one or more local sites. The role focuses on resolving IT ...

Reworld

Plant Support Engineer

Florham Park, NJ

The Plant Support Engineer will provide technical resolution and troubleshooting guidance to plant ... Line/Three Line Diagrams o DC Control Schematics o Wiring diagrams o Arc Flash, Short Circuit ...

Gategroup

Spec, IT Desk Support

Newark, NJ

$21.96 - $27.45/hr

The IT Deskside Support Analyst provides 1st and 2nd line technical support to business users and assists with IT-related activities across one or more local sites. The role focuses on resolving IT ...

MUFG

SysOps Application Support, AVP

Jersey City, NJ · On-site

$112K - $141K/yr

Provide first line and second-line support for customer-facing and processing systems, addressing ... Work closely with cross-functional teams, including software developers, product managers, and ...

MUFG

SysOps Application Support, AVP

Jersey City, NJ · Hybrid

$112K - $141K/yr

Provide first line and second-line support for customer-facing and processing systems, addressing ... Work closely with cross-functional teams, including software developers, product managers, and ...

MUFG

SysOps Application Support, VP

Jersey City, NJ · On-site

$137K - $170K/yr

Provide first line and second-line support for customer-facing and processing systems, addressing ... Work closely with cross-functional teams, including software developers, product managers, and ...

MUFG

SysOps Application Support, VP

Jersey City, NJ · Hybrid

$137K - $170K/yr

Provide first line and second-line support for customer-facing and processing systems, addressing ... Work closely with cross-functional teams, including software developers, product managers, and ...

previous pagenext page

Showing results 21-40

All Jobs2Nd Line Support Engineer Jobs2Nd Line Support Engineer Jobs in New York

2Nd Line Support Engineer information

See New York salary details

$18

$43

$74

How much do 2nd line support engineer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for 2nd line support engineer in New York is $43.62, according to ZipRecruiter salary data. Most workers in this role earn between $32.36 and $51.01 per hour, depending on experience, location, and employer.

What is a 2nd line support engineer?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

How does a 2nd line support engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd line support engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

How much do 2nd Line Support Engineers make in the US?

2nd Line Support Engineers in the US typically earn between $50,000 and $75,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries, especially in tech hubs or with additional certifications like CompTIA or Microsoft Certified solutions expert.

What are popular job titles related to 2Nd Line Support Engineer jobs in New York?

For 2Nd Line Support Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching 2Nd Line Support Engineer jobs in New York look for?

The top searched job categories for 2Nd Line Support Engineer jobs in New York are:

2Nd Line Support Engineer jobs near you
Infographic showing various 2Nd Line Support Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,729 per year, or $43.6 per hour.

IT Systems Engineer - End-User Support (USA)

Trexquant Investment

Manhattan, NY • On-site

$120K - $150K/yr

Other

Medical, Dental, Vision

Re-posted 14 days ago

Job description

We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our New York office opening in September 2026. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed.
Key Responsibilities
  • Configure and deploy desktops and laptops (Windows and macOS)
  • Provide first- and second-line support for hardware, software, and access issues
  • Configure, manage, support, and troubleshoot Windows 11 and macOS environments.
  • Manage user accounts, identity, and access controls across systems
  • Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms.
  • Troubleshoot login, MFA, VPN, email, and access-related issues
  • Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability
  • Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.
  • Provide functional support and troubleshooting for Linux systems
  • Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency

Networking & Infrastructure
  • Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure.
  • Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability.
  • Assist with firewall access and connectivity issues
  • Escalate complex issues as needed

Operational Responsibilities
  • Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality
  • Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issues
  • Manage and update tickets in the IT service management system
  • Maintain assets inventory, tracking, and documentation.
  • Ensure systems meet patching and security standards
  • Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs.
  • Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards.
  • Collaborate with global IT teams on support and projects
  • Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies

Requirements
  • 2-5 years of experience in IT support or systems roles
  • Hands-on experience with:
    • Windows 11 and macOS (configuration, management, troubleshooting)
    • User identity and access management concepts
    • Device management and endpoint deployment tools
    • Networking hardware and software
  • Experience with remote support tools
  • Working knowledge of scripting (e.g., PowerShell, Bash, Python)
  • Basic understanding of Linux systems
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
  • Experience with hardware and end-user support.
  • Familiarity with enterprise firewalls, switches, and wireless environments
  • Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users.
  • Willing to work or travel in our NYC office when upon opening

Preferred
  • Experience in a multi-office or global environment
  • Familiarity with MFA, SSO, and access control best practices
  • Experience with IT service management tools (e.g., ticketing systems)
  • Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.)

Benefits
  • Competitive salary, plus bonus based on individual and company performance
  • Collaborative, casual, and friendly work environment while solving the hardest problems in the financial markets
  • PPO Health, dental and vision insurance premiums fully covered for you and your dependents

Applications are open for both Stamford and New York City offices, the latter with a planned opening in September 2026.
The base salary range is $120,000 - $150,000 depending on the candidate's educational and professional background. Base salary is one component of Trexquant's total compensation, which may also include a discretionary, performance-based bonus. This position is classified as overtime-exempt.
Trexquant is an Equal Opportunity Employer.

Apply