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2Nd Line Support Engineer Jobs (NOW HIRING)

Rise Technical

Software Support Engineer

Greensboro, NC · On-site

Software Support Engineer, Application Support Engineer, Application Support Analyst, IT Support Engineer, Technical Support Engineer, Software Engineer, Service Desk Engineer, 2nd Line Support, 3rd ...

NTT Ltd.

Investigates second line support calls assigned and identifies the root cause of incidents and ... Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within ...

Nttlimited

Investigates second line support calls assigned and identifies the root cause of incidents and ... Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within ...

Lonmin

ICT Support Engineer

Columbus, MT

ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Provide first- and second-line support for hardware, software, business applications, user access ...

mthree

Production Support Analyst

Manhattan, NY · On-site

The role involves providing 1st and 2nd line support for Equity Fund applications and enhancing ... E environments across large scale distributed global systems. • Solid Linux/Unix skills.

Sibanye Stillwater

ICT Support Engineer

Columbus, MT · On-site

$97K/yr

ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Provide first- and second-line support for hardware, software, business applications, user access ...

1 point system

SCCM Engineer

Dallas, TX · On-site

UT Southwestern is seeking a skilled and reliable Desktop Support Engineer to join the Managed ... Provide second-line support for complex desktop issues and escalations. * Collaborate with ...

Sibanye Stillwater

ICT Support Engineer

Columbus, MT · On-site

$97K/yr

The ICT Support Engineer provides timely, reliable, and customer-focused technical support that ... Provide first- and second-line support for hardware, software, business applications, user access ...

Pomeroy

IT Support Specialist

Milwaukee, WI · On-site

Receive, register, and work on user requisitions by Phone, Email and other channels acting as second line support. Responsibility for administration of users, systems and user rights in accordance ...

Pomeroy

IT Support Specialist

Tallahassee, FL · On-site

Receive, register, and work on user requisitions by Phone, Email and other channels acting as second line support. * Responsibility for administration of users, systems and user rights in accordance ...

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2Nd Line Support Engineer information

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How much do 2nd line support engineer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for 2nd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a 2nd line support engineer?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

How does a 2nd line support engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd line support engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

How much do 2nd Line Support Engineers make in the US?

2nd Line Support Engineers in the US typically earn between $50,000 and $75,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries, especially in tech hubs or with additional certifications like CompTIA or Microsoft Certified solutions expert.
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What states have the most 2Nd Line Support Engineer jobs?

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2Nd Line Support Engineer jobs near you
Infographic showing various 2Nd Line Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Software Support Engineer

Rise Technical

Greensboro, NC • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Software Support Engineer (SQL)


$90,000 + Training + 401(k) + Medical + Dental + Vision + PTO + Excellent Company Benefits


Greensboro, NC (Commutable from High Point, Winston-Salem, Kernersville, Burlington, Thomasville, Archdale, Jamestown, Asheboro, Graham, Reidsville)


Are you a Software or Application Support Engineer who uses SQL day to day, looking for a role where you own the systems on site, are trusted to make the call yourself, and have a clear route up to Senior?


On offer is a newly created position where you are the technical presence for business-critical applications at a US site, working into a management structure based in the UK. That means genuine day-to-day autonomy over how you work and how you fix things, with an established IT team behind you whenever you want a second opinion. There is a defined step up into a Senior position, and specialist routes available beyond that for anyone who wants to develop in a particular direction.


This company operates at the leading edge of advanced semiconductor technology, supplying materials into wireless, photonics, aerospace and defense programs worldwide. They run multiple sites internationally, hold long-standing relationships with some of the biggest names in the sector, and continue to win significant new customer programs. This role has been created directly off the back of one of them.


In the role you will diagnose and resolve incidents across manufacturing and business systems, writing SQL day to day to interrogate data and get to genuine root cause rather than applying workarounds. You will manage bugs and service requests through to resolution, work directly with external software suppliers, and analyze recurring problems to design out the issues that keep coming back. You will be the person users on site come to, so this is as much about looking after people as it is about the systems. You will also take a lead role supporting a major new customer project as it comes online.


This role would suit a Software Support Engineer or Application Support Analyst with strong SQL, looking for autonomy, a clear route up to Senior, and a long-term home with a global manufacturer.


The Role:

  • Diagnosing and resolving incidents across MES, ERP and bespoke business-critical applications
  • Using SQL daily for application support, investigation and root cause analysis
  • Autonomy to run things your own way on site, with an established UK team behind you for support
  • Clear progression to a Senior position, with specialist routes available beyond that
  • Newly created site-based position supporting a major new customer program


The Candidate:

  • Three years or more in a technical, application or software support role
  • Strong hands-on SQL, used daily to investigate and resolve application issues
  • Experience of MES, ERP (ideally Microsoft Dynamics NAV) or issue tracking such as JIRA is advantageous
  • Stable career history and looking for a long-term move


Reference Number: 277570


KEYWORDS: Software Support Engineer, Application Support Engineer, Application Support Analyst, IT Support Engineer, Technical Support Engineer, Software Engineer, Service Desk Engineer, 2nd Line Support, 3rd Line Support, SQL, T-SQL, SQL Server, Database Support, MES, Manufacturing Execution System, ERP, Microsoft Dynamics NAV, Navision, Business Central, JIRA, Incident Management, Problem Management, Change Management, Root Cause Analysis, ITIL, PowerShell, Scripting, Helpdesk, Semiconductor, Manufacturing, Greensboro, High Point, Winston-Salem, North Carolina

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