... engineering organization, acting as the first line of support for daily production execution. This position will be supporting the Front Half (Sun-Wed) or Back Half (Wed-Sat) 2nd shift from 5pm - 3 ...
... engineering organization, acting as the first line of support for daily production execution. This position will be supporting the Front Half (Sun-Wed) or Back Half (Wed-Sat) 2nd shift from 5pm - 3 ...
... engineering organization, acting as the first line of support for daily production execution. This position will be supporting the Front Half (Sun-Wed) or Back Half (Wed-Sat) 2nd shift from 5pm - 3 ...
... engineering organization, acting as the first line of support for daily production execution. This position will be supporting the Front Half (Sun-Wed) or Back Half (Wed-Sat) 2nd shift from 5pm - 3 ...
Support Engineer
Reston, VA · On-site
... Second- or third-line support experience • Network troubleshooting experience • Knowledge of Linux, Microsoft, or networking technologies • Experience with software development languages • ...
Support Engineer
Reston, VA · On-site
... Second- or third-line support experience • Network troubleshooting experience • Knowledge of Linux, Microsoft, or networking technologies • Experience with software development languages • ...
You will be a crucial link between our front-line support and our development teams , providing in ... As an L2 engineer, you will work closely with L1 support, engineering teams, and end customers to ...
Quick apply
You will be a crucial link between our front-line support and our development teams , providing in ... As an L2 engineer, you will work closely with L1 support, engineering teams, and end customers to ...
MDAEdge is a company seeking a Senior Desktop Support Engineer to provide technical assistance and ... • Providing 2nd line technical support, incident & problem management through effective ...
MDAEdge is a company seeking a Senior Desktop Support Engineer to provide technical assistance and ... • Providing 2nd line technical support, incident & problem management through effective ...
Production Support Analyst
Manhattan, NY · On-site
Responsibilities : • providing 1st and 2nd line support and enhancement to their Equity Fund applications • facing off to traders and external clients providing low latency Equity Support Analyst ...
Production Support Analyst
Manhattan, NY · On-site
Responsibilities : • providing 1st and 2nd line support and enhancement to their Equity Fund applications • facing off to traders and external clients providing low latency Equity Support Analyst ...
Sr. TechOps Engineer
$107K - $146K/yr
Title : Sr. TechOps Engineer Reports to : TechOps Manager Department: TechOps Location : United ... Provide escalation and second-line support to end users and other Atlas Technica team members.
Sr. TechOps Engineer
$107K - $146K/yr
Title : Sr. TechOps Engineer Reports to : TechOps Manager Department: TechOps Location : United ... Provide escalation and second-line support to end users and other Atlas Technica team members.
Customer Technical Support Engineer - Smart Home (Global)
Irvine, CA · On-site
$65K - $85K/yr
... solved by first-line support. This role is instrumental in driving product improvement and ... Bachelor's degree or above in engineering, electronics, computer science, or a related technical ...
Quick apply
Customer Technical Support Engineer - Smart Home (Global)
Irvine, CA · On-site
$65K - $85K/yr
... solved by first-line support. This role is instrumental in driving product improvement and ... Bachelor's degree or above in engineering, electronics, computer science, or a related technical ...
This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business. We are looking for an experienced and confident individual who will be ...
This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business. We are looking for an experienced and confident individual who will be ...
Customer Technical Support Engineer - Smart Home (Global)
Irvine, CA · On-site
$65K - $85K/yr
... solved by first-line support. This role is instrumental in driving product improvement and ... Bachelor's degree or above in engineering, electronics, computer science, or a related technical ...
Quick apply
Customer Technical Support Engineer - Smart Home (Global)
Irvine, CA · On-site
$65K - $85K/yr
... solved by first-line support. This role is instrumental in driving product improvement and ... Bachelor's degree or above in engineering, electronics, computer science, or a related technical ...
This role will primarily focus on providing 2nd Line support and IT Project resource to our ... engineers, and technologists support customers to achieve assurance over product quality ...
This role will primarily focus on providing 2nd Line support and IT Project resource to our ... engineers, and technologists support customers to achieve assurance over product quality ...
This role will primarily focus on providing 2nd Line support and IT Project resource to our ... engineers, and technologists support customers to achieve assurance over product quality ...
This role will primarily focus on providing 2nd Line support and IT Project resource to our ... engineers, and technologists support customers to achieve assurance over product quality ...
This role will primarily focus on providing 2nd Line support and IT Project resource to our ... engineers, and technologists support customers to achieve assurance over product quality ...
This role will primarily focus on providing 2nd Line support and IT Project resource to our ... engineers, and technologists support customers to achieve assurance over product quality ...
Client Support Analyst
$85K - $105K/yr
Additionally, this candidate will interact with internal and external trade support, business and IT support personnel, as well as providing second-line support (including in-depth trade analysis) to ...
Client Support Analyst
$85K - $105K/yr
Additionally, this candidate will interact with internal and external trade support, business and IT support personnel, as well as providing second-line support (including in-depth trade analysis) to ...
... • Providing 2nd line technical support, incident & problem management through effective ... Required : • 4-7 years of experience in Desktop Support Engineer. • 4-7 years of experience in ...
... • Providing 2nd line technical support, incident & problem management through effective ... Required : • 4-7 years of experience in Desktop Support Engineer. • 4-7 years of experience in ...
IT Specialist
Austin, TX · On-site
$60K - $65K/yr
The second-line IT Support Technician is an integral role within the IT support department. This position provides advanced technical assistance and troubleshooting to ensure the smooth operation of ...
IT Specialist
Austin, TX · On-site
$60K - $65K/yr
The second-line IT Support Technician is an integral role within the IT support department. This position provides advanced technical assistance and troubleshooting to ensure the smooth operation of ...
Paint Line Support
Beaver Dam, WI · On-site
$17 - $18/hr
Position - Paint Line Support Job Location - Beaver Dam, WI Starting Date - ASAP Employment Term - Temp to hire Employment Type - Full time Work Hours (Shift) - 2nd shift Starting Pay - $17 per hour ...
Quick apply
Paint Line Support
Beaver Dam, WI · On-site
$17 - $18/hr
Position - Paint Line Support Job Location - Beaver Dam, WI Starting Date - ASAP Employment Term - Temp to hire Employment Type - Full time Work Hours (Shift) - 2nd shift Starting Pay - $17 per hour ...
Responsibilities : • Support the Trade Support Supervisor of the Chicago Trade Support Desk, providing first- and second-line support for all global trading platforms to both Marex's internal and ...
Responsibilities : • Support the Trade Support Supervisor of the Chicago Trade Support Desk, providing first- and second-line support for all global trading platforms to both Marex's internal and ...
User Support Officer
Axis, AL · On-site
Coordinate site related IM activities (including global operations, communication and projects) - 10% * Second Line Support for Helpdesk and Onsite Support personnel - 10% * Actively monitor site ...
User Support Officer
Axis, AL · On-site
Coordinate site related IM activities (including global operations, communication and projects) - 10% * Second Line Support for Helpdesk and Onsite Support personnel - 10% * Actively monitor site ...
IT Specialist
Austin, TX · On-site
$60K - $65K/yr
The second-line IT Support Technician is an integral role within the IT support department. This position provides advanced technical assistance and troubleshooting to ensure the smooth operation of ...
IT Specialist
Austin, TX · On-site
$60K - $65K/yr
The second-line IT Support Technician is an integral role within the IT support department. This position provides advanced technical assistance and troubleshooting to ensure the smooth operation of ...
2Nd Line Support Engineer information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do 2nd line support engineer jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for 2nd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
How does a 2nd line support engineer typically collaborate with other IT teams to resolve complex technical issues?
As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.
What are the key skills and qualifications needed to thrive as a 2nd line support engineer, and why are they important?
To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.
What is a 2nd line support engineer?
2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.
What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?
| Aspect | 2Nd Line Support Engineer | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+, Microsoft certifications | CompTIA A+, basic certifications |
| Work Environment | Handles escalated issues, more technical tasks | First point of contact, general troubleshooting |
| Responsibilities | Diagnoses complex problems, supports 1st line | Responds to user inquiries, basic troubleshooting |
The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.
More about 2Nd Line Support Engineer jobs
What states have the most 2Nd Line Support Engineer jobs? States with the most job openings for 2Nd Line Support Engineer jobs include:
What job categories do people searching 2Nd Line Support Engineer jobs look for? The top searched job categories for 2Nd Line Support Engineer jobs are:
Full-time
Re-posted 7 days ago
Amazon rating
7.4
Based on 7,082 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
The Front Line Support Manufacturing Engineer (FLS ME) provides real-time engineering support on the production floor. This role is responsible for enabling the completion of production hardware through nominal assembly operations, inspections, and nonconformance resolution. The FLS ME serves as the critical link between production execution and the broader engineering organization, acting as the first line of support for daily production execution.
This position will be supporting the Front Half (Sun-Wed) or Back Half (Wed-Sat) 2nd shift from 5pm - 3:30am.
Key job responsibilities
- Maintain floor presence during shift in assigned production area, including attendance at daily Tier 1 meetings
- Serve as the first resource for build technicians to clarify build processes, disposition potential nonconformances (NCs), and provide build process feedback
- Complete ME Inspections and Buyoffs as required on production builds in a timely manner
- Disposition NCs using the FLS disposition guide; escalate novel or complex NCs to Process MEs and partner teams
- Follow proper NC writing techniques to enable quick approvals and aid data collection
- Inspect rework against NC dispositions to ensure conditions are met
- Audit and observe builds in progress to ensure work is completed per work instructions
- Coach technicians on proper execution when discrepancies arise
- Create visual aids and shop aids for the production line when appropriate
- Provide feedback on WOT updates ready for implementation
- Propose design change requests to improve manufacturing or reduce cost
- Support continuous improvement activities including GSE projects, shop aids, and Kaizen events
- Work with Production Shift Leadership to prioritize and support deliveries for the day
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US