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2Nd Line Support Engineer Jobs (NOW HIRING)

Tata Consultancy Services

IT Support Technician

Cambridge, MA · On-site

$23.75 - $32.50/hr

The role involves providing second-line support for sales users, resolving incidents, and managing hardware and software maintenance. Responsibilities : • Provides second-line investigation and ...

Cybercoders

IT Support Engineer

San Marcos, CA

IT Support Engineer IT Support Engineer Locvation: San Marcos, CA Position Overview We are seeking ... Provide first- and second-line technical support for Windows and Linux workstations and servers ...

New

mthree

Production Support Analyst

Manhattan, NY · On-site

Responsibilities : • providing 1st and 2nd line support and enhancement to their Equity Fund applications • facing off to traders and external clients providing low latency Equity Support Analyst ...

Geotek LLC

Line Support Operator

Stewartville, MN · On-site

$20 - $27.50/hr

Description The Line Support Operator supports daily production in a fast-paced manufacturing ... Enhance the world's infrastructure with engineered composite products. Vision: Develop, acquire ...

Nouryon

User Support Officer

Axis, AL · On-site

Coordinate site related IM activities (including global operations, communication and projects) - 10% * Second Line Support for Helpdesk and Onsite Support personnel - 10% * Actively monitor site ...

Edutek Ltd.

Support Engineer Level 1

White Plains, NY · On-site

$45K - $55K/yr

This Support Engineer position is ideal for a candidate eager to build hands-on technical ... providing front line support to end users * prioritize and manage a full workload with keen ...

ASM

Engineer II, Global Product Support

Phoenix, AZ · On-site

... line support. Your work will directly impact tool performance, customer confidence, and ASM ... What You'll Do As a Global Product Support Engineer, you'll operate at the highest technical level ...

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2Nd Line Support Engineer information

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How much do 2nd line support engineer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for 2nd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What engineer makes $500,000 a year?

While most 2nd Line Support Engineers do not earn $500,000 annually, highly specialized or senior-level engineers in fields like software engineering, data science, or cybersecurity with extensive experience and advanced certifications can reach or exceed this income level, especially in high-cost living areas or with executive responsibilities. Such salaries often include bonuses, stock options, or other incentives beyond base pay.

What is L2 support salary?

The salary for a 2nd Line Support Engineer typically ranges from $40,000 to $70,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA or Microsoft may earn higher salaries. Factors such as technical skills, certifications, and company size influence compensation levels.

How does a 2nd Line Support Engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd Line Support Engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What is a level 2 support engineer?

A Level 2 Support Engineer is responsible for resolving more complex technical issues that cannot be handled by Level 1 support. They often troubleshoot hardware, software, and network problems, using diagnostic tools and technical knowledge, and may escalate issues to Level 3 or specialized teams if needed.

What does a 2nd line support engineer do?

A 2nd line support engineer handles more complex technical issues that cannot be resolved by first-line support. They diagnose and troubleshoot hardware, software, and network problems, often using remote tools and technical knowledge to resolve escalated customer or internal issues efficiently.

What are 2nd Line Support Engineers?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

More about 2Nd Line Support Engineer jobs
What states have the most 2Nd Line Support Engineer jobs? States with the most job openings for 2Nd Line Support Engineer jobs include:
What job categories do people searching 2Nd Line Support Engineer jobs look for? The top searched job categories for 2Nd Line Support Engineer jobs are:
2Nd Line Support Engineer jobs near you
Infographic showing various 2Nd Line Support Engineer job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Front Line Support MFG Engineer, 2nd Shift, Leo Decks

Front Line Support MFG Engineer, 2nd Shift, Leo Decks

Amazon

Kirkland, WA

Full-time

Re-posted 16 days ago

Job description

The Front Line Support Manufacturing Engineer (FLS ME) provides real-time engineering support on the production floor. This role is responsible for enabling the completion of production hardware through nominal assembly operations, inspections, and nonconformance resolution. The FLS ME serves as the critical link between production execution and the broader engineering organization, acting as the first line of support for daily production execution.

This position will be supporting the Front Half (Sun-Wed) or Back Half (Wed-Sat) 2nd shift from 5pm - 3:30am.
Key job responsibilities
- Maintain floor presence during shift in assigned production area, including attendance at daily Tier 1 meetings
- Serve as the first resource for build technicians to clarify build processes, disposition potential nonconformances (NCs), and provide build process feedback
- Complete ME Inspections and Buyoffs as required on production builds in a timely manner
- Disposition NCs using the FLS disposition guide; escalate novel or complex NCs to Process MEs and partner teams
- Follow proper NC writing techniques to enable quick approvals and aid data collection
- Inspect rework against NC dispositions to ensure conditions are met
- Audit and observe builds in progress to ensure work is completed per work instructions
- Coach technicians on proper execution when discrepancies arise
- Create visual aids and shop aids for the production line when appropriate
- Provide feedback on WOT updates ready for implementation
- Propose design change requests to improve manufacturing or reduce cost
- Support continuous improvement activities including GSE projects, shop aids, and Kaizen events
- Work with Production Shift Leadership to prioritize and support deliveries for the day

Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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