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2Nd Line Support Engineer Jobs (NOW HIRING)

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Second- or third-line support experience * Network troubleshooting experience * Knowledge of Linux ...

Actalent

Manufacturing Engineer

Holland, MI · On-site

$40 - $45/hr

Acting as a second-line support resource, the engineer diagnoses and resolves complex operational and equipment-related issues and plays a key role in launching new automation technologies and ...

OSTTRA

Application Support Engineer

New York, NY · On-site

$80K - $90K/yr

Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams. Utilize ... Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's degree ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high ...

Red Cup IT

IT Support Engineer

Red Cup IT is seeking an IT Support Engineer who will provide technical assistance to users and ... Responsibilities : • Provide first-line and second-line technical support to employees or ...

SEEK Careers Staffing

Paint Line Support

Beaver Dam, WI · On-site

$17/hr

Position - Paint Line Support Job Location - Beaver Dam, WI Starting Date - ASAP Employment Term - Temp to hire Employment Type - Full time Work Hours (Shift) - 2nd shift Starting Pay - $17 per hour ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Responsibilities : • providing 1st and 2nd line support and enhancement to their Equity Fund applications • facing off to traders and external clients providing low latency Equity Support Analyst ...

Atlas Technica

Sr. TechOps Engineer

$107K - $146K/yr

Title : Sr. TechOps Engineer Reports to : TechOps Manager Department: TechOps Location : United ... Provide escalation and second-line support to end users and other Atlas Technica team members.

SEEK Careers Staffing

Paint Line Support

Beaver Dam, WI · On-site

$17 - $18/hr

Position - Paint Line Support Job Location - Beaver Dam, WI Starting Date - ASAP Employment Term - Temp to hire Employment Type - Full time Work Hours (Shift) - 2nd shift Starting Pay - $17 per hour ...

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2Nd Line Support Engineer information

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How much do 2nd line support engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for 2nd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a 2nd line support engineer?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

How does a 2nd line support engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd line support engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

How much do 2nd Line Support Engineers make in the US?

2nd Line Support Engineers in the US typically earn between $50,000 and $75,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries, especially in tech hubs or with additional certifications like CompTIA or Microsoft Certified solutions expert.
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What states have the most 2Nd Line Support Engineer jobs?

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2Nd Line Support Engineer jobs near you
Infographic showing various 2Nd Line Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

L2 Desktop Support Engineer

Siri InfoSolutions Inc

Louisville, KY • On-site

Contractor

Re-posted 5 days ago

Job description

Role: L2 Desktop Support Engineer

Location: Louisville, KY

Duration: 06+ Months

Experience Required: 8-10 years

Job Description:              

  • Exp in Desktop support /End user support Engg.
  • Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio
  • Experience in Analytical Skills and process documentation
  • Must be passionate about contributing to an organization focused on continuously improving
  • consumer experiences
  • Experienced documenting, tracking, and monitoring problems using applicable systems and tools.
  • Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams.

Roles & Responsibilities

The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. · The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment · The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams · Responds to escalated telephone, email, and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects. · Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. End-user devices (e.g., desktops/laptop/notebook/tablets) · System software associated to End-User and Distributed Computing Services. Deskside support to End-Users as necessitated by the circumstances of the requester (e.g., Incidents, Service Requests, request of information) and Service Levels. Dispatch and monitor break/fix repairs, including Services performed by other 3rd party vendors. · Work is managed and often guided by precedent and/or documented procedures/regulations/professional IMAC Services for hardware and software. Tracking of the inventory of in-scope software and hardware as required by Humana following asset management process.

Generic Managerial Skills, If any

Previous experience in End user computing/Call Center operations

Experience with the Service now

Intermediate mathematical skills

Key Words to search in Resume

L2 Desktop Support, Desktop support engineer

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About Siri Infosolutions

Sourced by ZipRecruiter

Our team of experts first gather each and every requirement of yours. Our research and development team then sit around those requirements and come up with a plan. Our implementation team then executes that plan for optimal results. After that our support team remains in constant touch with you during and after the entire process.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Edison, NJ, US

Year founded

2005

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