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2Nd Line Support Engineer Jobs (NOW HIRING)

SOFIE

Cyclotron-Support Engineer I

Gilroy, CA

Additionally, the Cyclotron-Support Engineer I is responsible for first-line troubleshooting, maintenance, and repair of equipment associated with manufacturing, including manipulator's arms, lead ...

FlightStory

Support Engineer

Los Angeles, CA · On-site

$100K/yr

We're co-founded by Steven Bartlett - The Diary of a CEO - the second largest podcast in the world ... Act as the first line of technical support so the core engineering team can focus on building new ...

Supermicro

Data Center Engineer

Cincinnati, OH · On-site

... 2nd line support to the reseller/distributors in all aspects of customer support • Have a very ... service engineers • Able to work under the Technical Account Manager's direction and take ...

EDUTEK LTD

Support Engineer Level 1

White Plains, NY · On-site

$45K - $55K/yr

This Support Engineer position is ideal for a candidate eager to build hands-on technical ... providing front line support to end users * prioritize and manage a full workload with keen ...

Exclusive Networks

Support Services Engineer

Alton, MO · Hybrid

Support Services Engineer Alton Full time EXCLUSIVE NETWORKS | Introduction Exclusive Networks is ... Resolve technical problems and cases related to security products or escalate to 2nd line engineers ...

Exclusivenetworks

Support Services Engineer

Alton, MO · Hybrid

Resolve technical problems and cases related to security products or escalate to 2nd line engineers ... Clearly and concisely input and manage support work, in our case system. * Manage the hardware ...

Geotek LLC

Line Support Operator

Stewartville, MN · On-site

$20 - $27.50/hr

Description The Line Support Operator supports daily production in a fast-paced manufacturing ... Enhance the world's infrastructure with engineered composite products. Vision: Develop, acquire ...

Teledyne

Manufacturing Support Engineer

Goleta, CA

$50K - $67K/yr

Executes activities such as production line support, engineering experimentation, equipment validation activities and production hardware processing per engineering disposition. Primary Duties ...

apiphani

This is an on-site position in the Netherlands The Junior IT Support Engineer is responsible for providing first-line and second-line IT support for global end-user devices and network systems. The ...

ISI Enterprises

Support Engineer I

Springfield, VA · On-site

$75K - $82K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Provide first-line support for all support requests, including email troubleshooting, password ...

ASM

Engineer II, Global Product Support

Phoenix, AZ · On-site

... line support. Your work will directly impact tool performance, customer confidence, and ASM ... Partner with engineering teams by reporting design, reliability, and maintenance insights that ...

IsI Enterprises LLC

Support Engineer I

Springfield, VA · On-site

$75K - $82K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Provide first-line support for all support requests, including email troubleshooting, password ...

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2Nd Line Support Engineer information

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How much do 2nd line support engineer jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for 2nd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

How does a 2nd Line Support Engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd Line Support Engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What are 2nd Line Support Engineers?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

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What states have the most 2Nd Line Support Engineer jobs? States with the most job openings for 2Nd Line Support Engineer jobs include:
What job categories do people searching 2Nd Line Support Engineer jobs look for? The top searched job categories for 2Nd Line Support Engineer jobs are:
2Nd Line Support Engineer jobs near you

Cyclotron-Support Engineer I

SOFIE

Gilroy, CA

Other

Posted 11 days ago

SOFIE rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

14th of 71 rated pharmaceutical

Job description

Title | Cyclotron-Support Engineer I Department | Technical Services Reports To | Field Service Engineer Overview The Cyclotron-Support Engineer I is accountable for the safe and routine operation, maintenance, and repair of one or more particle accelerators in SOFIE’s PET radiopharmacy, which manufactures PET diagnostics under 21 CFR 212 guidelines. Additionally, the Cyclotron-Support Engineer I is responsible for first-line troubleshooting, maintenance, and repair of equipment associated with manufacturing, including manipulator’s arms, lead shielded hot cells, radiosynthesizers, etc. The individual should be capable of independent decision-making abilities for most cyclotron and facility situations and will be called upon to troubleshoot non-routine manufacturing concerns.

Essential Duties and Responsibilities § Operate the cyclotron(s) according to proper operating procedures when the manufacturing schedule requires (will include night shifts; may include weekend shifts). § Perform routine, non-routine, scheduled, and emergency maintenance on the cyclotron(s). § Complete documentation related to cyclotron operations per work instructions, including preventative maintenance, repair, and audit logs.

§ Plan and execute accelerator maintenance activities on a schedule determined by the Tech Services management team. § Perform diagnosis and repair on the following: Electronic equipment, electro-pneumatic systems, high vacuum systems, deionized chilled water systems, high voltage, target, and high-power RF systems. § Provide timely information to supervisors regarding equipment operation and status.

§ As first-line support, maintain, and repair all PET manufacturing equipment at the facility, including lead-shielded hot cells, manipulator arms, radiosynthesizers, etc. § With the Facility Manager, oversee the work of all third-party contractors on equipment related to manufacturing. § Perform radiation safety duties to SOFIE Radiation Compliance/Environmental Health and Safety Program standards to ensure compliance with all regulations under the Corporate and site RSO.

§ Ensure compliance with all procedures and regulations within the site under the Quality Assurance program as applicable, including participating in exception document reporting (e.g. deviations, corrective and preventative action plans, out-of-specifications, etc.) § Provide technical training and support to other employees, § Provide after-hours on-call support to the site as needed. § Submit all work tickets, time cards, and expense reports in a timely manner.

§ All other duties as required. Qualifications § 2+ years of cyclotron experience or an Associate Degree in a Technical Discipline required. § Working knowledge of digital and analog circuitry required.

§ Able to troubleshoot electronics down to the component level preferred. § Ability to understand the detailed theory of operation for most accelerator systems preferred. § Ability to read and interpret mechanical and electrical drawings required.

§ Knowledge of radiation survey meters required. § Experience in diagnosis and repair of equipment failures required. § Experience with high voltage training preferred.

§ Knowledge of basic cGMP practices and procedures preferred. § Ability to define problems, collect data, establish facts, and draw valid conclusions required. § Experience working with radioactive materials required.

§ Ability to climb ladders and stairs, work in protective clothing, operate in confined spaces (i.e. inside or underneath the cyclotron) and lift a minimum of 50 lbs. required.

§ Occupational exposure to ionizing radiation required. § Excellent communication skills, ability to be detail-oriented, and dependability required. § Experienced in Microsoft Suite required.

§ Travel: up to 20%

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