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Cisco Customer Support Engineer Jobs (NOW HIRING)

MDAEdge

Cisco CVP IVR Engineer

Plano, TX · On-site

... Cisco Customer Voice Portal, ensuring efficient customer interaction within a contact center ... ongoing support and enhancements for deployed IVR solutions Qualifications : Required : • ...

H. T. PROF Group

Customer Support Engineer

Waterloo, IA · On-site

$70 - $94/hr

T he Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. This position bridges the gap between customers, dealers, and ...

New

Optomec Inc

Customer Support Engineer

Albuquerque, NM · On-site

Description Highly skilled and motivated Customer Support Engineer to play a crucial role in ensuring the optimal functioning of our cutting-edge systems. You will be responsible for the installation ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

ENFEC LLC

Cisco NSO Support Engineer

Seattle, WA · On-site

Cisco NSO Support Engineer Required Skills & Qualifications * Platform Expertise: Strong, direct experience providing platform support for Cisco NSO in production environments. * Linux Systems:

Ethos

Customer Support Engineer

Cedar Falls, IA

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...

Wärtsilä

Customer Support Engineer

Houston, TX · On-site

Customer Support Engineer Location: New Albany, Ohio Work model: On-site, Monday through Friday About the Position Wärtsilä is looking for a Customer Support Engineer (CSE) to serve as our on-site ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...

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Cisco Customer Support Engineer information

See salary details

$39K

$78.6K

$108.5K

How much do cisco customer support engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for cisco customer support engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a Cisco Customer Support Engineer do?

A Cisco Customer Support Engineer provides technical assistance and troubleshooting support for customers using Cisco products and solutions. They help resolve network issues, answer technical queries, and guide customers through configuration and maintenance tasks. These engineers often work with a range of technologies, including routing, switching, security, and collaboration tools. Their goal is to ensure customer satisfaction by resolving issues efficiently and maintaining the optimal performance of Cisco products.

How do Cisco Customer Support Engineers typically collaborate with other teams to resolve complex technical issues?

Cisco Customer Support Engineers often work closely with cross-functional teams such as product engineering, quality assurance, and account management to resolve complex customer issues. When a support case requires in-depth technical expertise or escalates beyond standard troubleshooting, engineers coordinate with these teams to identify root causes and develop effective solutions. This collaboration may involve joint conference calls, sharing diagnostic data, and documenting findings to ensure a smooth resolution process. As a result, strong communication and teamwork skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Cisco Customer Support Engineer, and why are they important?

To thrive as a Cisco Customer Support Engineer, you need a strong background in networking fundamentals, troubleshooting, and relevant certifications such as Cisco CCNA or CCNP. Familiarity with Cisco hardware, IOS software, network diagnostic tools, and ticketing systems like Salesforce or ServiceNow is essential. Excellent communication, problem-solving abilities, and patience help you effectively resolve customer issues and build rapport. These skills are critical for delivering timely technical support, ensuring customer satisfaction, and maintaining high service standards.

What is the difference between Cisco Customer Support Engineer vs Network Support Technician?

AspectCisco Customer Support EngineerNetwork Support Technician
CertificationsCCNA, CCNP, Cisco certificationsCompTIA Network+, CCNA often preferred
Work EnvironmentCustomer support centers, remote support, on-siteNetwork labs, client sites, internal IT teams
ResponsibilitiesDiagnose and resolve Cisco network issues, provide technical supportInstall, troubleshoot, and maintain network hardware and software

The Cisco Customer Support Engineer primarily focuses on supporting Cisco products and resolving customer issues, often requiring Cisco-specific certifications. In contrast, Network Support Technicians handle broader network hardware and software troubleshooting, with a more hands-on technical role. Both roles are vital in network environments but differ in scope and certification requirements.

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What job categories do people searching Cisco Customer Support Engineer jobs look for?

The top searched job categories for Cisco Customer Support Engineer jobs are:

Cisco Customer Support Engineer jobs near you
Infographic showing various Cisco Customer Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Cisco CVP IVR Engineer

MDAEdge

Plano, TX • On-site

Full-time

Re-posted 25 days ago

Job description

Job Summary:
MDAEdge is seeking a highly skilled Cisco CVP Developer to join their team. The ideal candidate will design, develop, and integrate IVR call flows and components using Cisco Customer Voice Portal, ensuring efficient customer interaction within a contact center environment.
Responsibilities:
• Design and develop IVR call flows using Cisco CVP Call Studio
• Implement and manage VXML-based scripting to facilitate seamless customer interactions
• Develop and integrate custom Java components for advanced CVP functionality
• Collaborate with database teams to enable data-driven IVR interactions
• Analyze, troubleshoot, and optimize existing CVP applications
• Ensure alignment with contact center best practices and operational needs
• Provide ongoing support and enhancements for deployed IVR solutions
Qualifications:
Required:
• Proficient in Cisco CVP platform and Call Studio
• Strong experience with VXML scripting for call flow development
• Solid background in Java programming and component development
• Knowledge of contact center operations and best practices
• Experience with database integration in IVR/Call Center environments
Preferred:
• Experience working in enterprise-level contact centers
• Familiarity with other contact center platforms or tools (e.g., Cisco UCCE, Finesse)
• Ability to work in agile or fast-paced environments
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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