ZipRecruiter

Log In

1

Cisco Customer Support Engineer Jobs (NOW HIRING)

Gluware, Inc

Customer Support Engineer

Raleigh, NC · On-site

$100K - $120K/yr

... of Customer Success and Support and joins a team of fellow Support Engineers with varied ... Cisco, Aruba, Juniper, Fortinet, etc. * Experience with the following virtualization technologies:

Gluware, Inc.

Customer Support Engineer

Raleigh, NC · Remote

... of Customer Success and Support and joins a team of fellow Support Engineers with varied ... Cisco, Aruba, Juniper, Fortinet, etc. * Experience with the following virtualization technologies:

Gluware, Inc

Customer Support Engineer

Raleigh, NC

... of Customer Success and Support and joins a team of fellow Support Engineers with varied ... Cisco, Aruba, Juniper, Fortinet, etc. * Experience with the following virtualization technologies:

Collabera

Cisco Support Engineer

Atlanta, GA

CISCO Support Engineer Duration: 3 Years Work Location: Atlanta GA 30308 Troubleshoot and resolve VoIP Applications for and Consumer Voice Over IP platforms. Qualifications Roles & Responsibilities:

Thomas Global

Customer Support Engineer

Irvine, CA · On-site

We are seeking a Customer Support Engineer to support the production and lifecycle management of avionics products by serving as the technical bridge between customers, manufacturing, and engineering ...

Fivetran

Customer Support Engineer

Oakland, CA · Hybrid

We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...

Fivetran

Customer Support Engineer

Denver, CO · Hybrid

We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...

Fastly

Customer Support Engineer

Denver, CO · On-site

Customer Support Engineer The Fastly Edge Cloud Platform powers the best of the internet, and our Customer Support Engineering (CSE) - a key function within our broader Customer Experience ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing ...

next page

Showing results 1-20

People also search for

All JobsCisco Customer Support Engineer Jobs

Cisco Customer Support Engineer information

See salary details

$39K

$78.6K

$108.5K

How much do cisco customer support engineer jobs pay per year?

As of Jun 8, 2026, the average yearly pay for cisco customer support engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Cisco Customer Support Engineer vs Network Support Technician?

AspectCisco Customer Support EngineerNetwork Support Technician
CertificationsCCNA, CCNP, Cisco certificationsCompTIA Network+, CCNA often preferred
Work EnvironmentCustomer support centers, remote support, on-siteNetwork labs, client sites, internal IT teams
ResponsibilitiesDiagnose and resolve Cisco network issues, provide technical supportInstall, troubleshoot, and maintain network hardware and software

The Cisco Customer Support Engineer primarily focuses on supporting Cisco products and resolving customer issues, often requiring Cisco-specific certifications. In contrast, Network Support Technicians handle broader network hardware and software troubleshooting, with a more hands-on technical role. Both roles are vital in network environments but differ in scope and certification requirements.

What does a Cisco Customer Support Engineer do?

A Cisco Customer Support Engineer provides technical assistance and troubleshooting support for customers using Cisco products and solutions. They help resolve network issues, answer technical queries, and guide customers through configuration and maintenance tasks. These engineers often work with a range of technologies, including routing, switching, security, and collaboration tools. Their goal is to ensure customer satisfaction by resolving issues efficiently and maintaining the optimal performance of Cisco products.

What are the key skills and qualifications needed to thrive as a Cisco Customer Support Engineer, and why are they important?

To thrive as a Cisco Customer Support Engineer, you need a strong background in networking fundamentals, troubleshooting, and relevant certifications such as Cisco CCNA or CCNP. Familiarity with Cisco hardware, IOS software, network diagnostic tools, and ticketing systems like Salesforce or ServiceNow is essential. Excellent communication, problem-solving abilities, and patience help you effectively resolve customer issues and build rapport. These skills are critical for delivering timely technical support, ensuring customer satisfaction, and maintaining high service standards.

How do Cisco Customer Support Engineers typically collaborate with other teams to resolve complex technical issues?

Cisco Customer Support Engineers often work closely with cross-functional teams such as product engineering, quality assurance, and account management to resolve complex customer issues. When a support case requires in-depth technical expertise or escalates beyond standard troubleshooting, engineers coordinate with these teams to identify root causes and develop effective solutions. This collaboration may involve joint conference calls, sharing diagnostic data, and documenting findings to ensure a smooth resolution process. As a result, strong communication and teamwork skills are essential for success in this role.
More about Cisco Customer Support Engineer jobs
What job categories do people searching Cisco Customer Support Engineer jobs look for? The top searched job categories for Cisco Customer Support Engineer jobs are:
Cisco Customer Support Engineer jobs near you
Infographic showing various Cisco Customer Support Engineer job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.
IT Infra Engineer or IT operations support Engineer(W2 Position)

IT Infra Engineer or IT operations support Engineer(W2 Position)

Megan soft Inc

Dearborn, MI • On-site

$40 - $45/hr

Other

Posted 4 days ago

Job description

We have a job opportunity of a Role IT Infra Engineer or IT operations support Engineer with given job description on W2. Please forward updated profile to praveen@megansoft.com or +1(248) 266-0910.

Role: IT Infra Engineer or IT operations support Engineer(W2 Position)

Location: Dearborn, MI (Onsite)

Duration: 12+ Months

Experience: 6+ Years

JD:

Experience Required:

  • Senior Associate Exp: 3 to 5 years of progressive experience in IT operations, infrastructure management, or a related field.
  • Proven experience supporting non-manufacturing, research, or advanced engineering environments is highly desirable.
  • Background in project management.
  • Comprehensive understanding of IT infrastructure components (networking, servers, cloud services, end-user computing).
  • Familiarity with IT Service Management (ITSM) frameworks (e.g., ITIL).
  • Knowledge of cybersecurity best practices and data protection regulations.
  • Exceptional leadership, communication, and interpersonal skills, with the ability to engage effectively with technical teams and non-technical stakeholders.
  • Strong analytical and problem-solving abilities.
  • Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.
  • -centric mindset with a focus on enhancing the employee technology experience.        

Skills Required:

Automation, Dns, Firewalls, Front End (Software Engineering), HW/SW Installation, IT Operations, Infrastructure Applications, Asset Management, Backup Software, Authentication, Computer engineering, Critical Thinking, Firmware & OS Updates, Hardware Experience, Batch Processing, Client Facing, Communications, Customer Service, Customer Support, Desktop Support, Desktop Applications, GPIRS , IT Solutions, Analytical, Change control , Cisco Networks, Customer Experience, Customer Relationship Management, Data Analysis, Employee Engagement, Microsoft Office, Network Engineering, Change Management, Client Management, Computer Security, Computer Vision, Connectivity, Continuous Improvement Process, Data Migration, Distributed Control Systems, IT Support, Ad Hoc Reporting, Application Support, Backup, Client Services, Client Delivery, Computer Hardware, Configuration Management, Cyber Security, Distributed Computing, Active Directory, Analytical skills, Customer Insight, DHCP, Cisco, Customer Satisfaction, Data Management, Information Management, Information Security

Thanks & Regards

Praveen

Megan Soft, Inc.

Direct No: +1(248) 266-0910

E Mail: praveen@megansoft.com