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Cisco Customer Support Engineer Jobs (NOW HIRING)

Fastly

Customer Support Engineer

Denver, NY · On-site

$77K - $108K/yr

Customer Support Engineer The Fastly Edge Cloud Platform powers the best of the internet, and our Customer Support Engineering (CSE) - a key function within our broader Customer Experience ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...

Fictiv

Customer Support Engineer

Schaumburg, IL

$65K - $80K/yr

Role Summary The Customer Support Engineer promotes sales of Misumi products through Customer Support channels including email, chat, and phone, application work and special engineering related ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...

Accountable2You

Customer Support Engineer

Williamstown, KY · On-site

$60K - $70K/yr

As a Customer Support Engineer, you will need to master the deeper workings of our software, acting as a subject-matter expert and guiding other team members through complex conversations. Most of ...

VAST Data

Customer Support Engineer

Seattle, WA · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

Nastech Global

Customer Support Engineer

Melbourne, FL · On-site

Customer Support Engineer - AEMS Platform & Reliance Location: Melbourne, FL (onsite) Job Type: Full time LINUX and Windows Operating Systems C, Java & Oracle Database SQL, shell scripting, ability ...

Orbotech

Customer Support Engineer

Vancouver, WA

$29.19 - $49.62/hr

Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

About this Role We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for ...

Metriport

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...

VAST Data

Customer Support Engineer

Dallas, TX · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

San Francisco, CA · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

Lehi, UT · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

Metriport Inc

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...

VAST Data

Customer Support Engineer

Raleigh, NC · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

San Jose, CA · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

KLA Corporation

Customer Support Engineer

Vancouver, WA

$29.19 - $49.62/hr

Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...

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All JobsCisco Customer Support Engineer Jobs

Cisco Customer Support Engineer information

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$39K

$78.6K

$108.5K

How much do cisco customer support engineer jobs pay per year?

As of Jun 8, 2026, the average yearly pay for cisco customer support engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Cisco Customer Support Engineer vs Network Support Technician?

AspectCisco Customer Support EngineerNetwork Support Technician
CertificationsCCNA, CCNP, Cisco certificationsCompTIA Network+, CCNA often preferred
Work EnvironmentCustomer support centers, remote support, on-siteNetwork labs, client sites, internal IT teams
ResponsibilitiesDiagnose and resolve Cisco network issues, provide technical supportInstall, troubleshoot, and maintain network hardware and software

The Cisco Customer Support Engineer primarily focuses on supporting Cisco products and resolving customer issues, often requiring Cisco-specific certifications. In contrast, Network Support Technicians handle broader network hardware and software troubleshooting, with a more hands-on technical role. Both roles are vital in network environments but differ in scope and certification requirements.

What does a Cisco Customer Support Engineer do?

A Cisco Customer Support Engineer provides technical assistance and troubleshooting support for customers using Cisco products and solutions. They help resolve network issues, answer technical queries, and guide customers through configuration and maintenance tasks. These engineers often work with a range of technologies, including routing, switching, security, and collaboration tools. Their goal is to ensure customer satisfaction by resolving issues efficiently and maintaining the optimal performance of Cisco products.

What are the key skills and qualifications needed to thrive as a Cisco Customer Support Engineer, and why are they important?

To thrive as a Cisco Customer Support Engineer, you need a strong background in networking fundamentals, troubleshooting, and relevant certifications such as Cisco CCNA or CCNP. Familiarity with Cisco hardware, IOS software, network diagnostic tools, and ticketing systems like Salesforce or ServiceNow is essential. Excellent communication, problem-solving abilities, and patience help you effectively resolve customer issues and build rapport. These skills are critical for delivering timely technical support, ensuring customer satisfaction, and maintaining high service standards.

How do Cisco Customer Support Engineers typically collaborate with other teams to resolve complex technical issues?

Cisco Customer Support Engineers often work closely with cross-functional teams such as product engineering, quality assurance, and account management to resolve complex customer issues. When a support case requires in-depth technical expertise or escalates beyond standard troubleshooting, engineers coordinate with these teams to identify root causes and develop effective solutions. This collaboration may involve joint conference calls, sharing diagnostic data, and documenting findings to ensure a smooth resolution process. As a result, strong communication and teamwork skills are essential for success in this role.
More about Cisco Customer Support Engineer jobs
What job categories do people searching Cisco Customer Support Engineer jobs look for? The top searched job categories for Cisco Customer Support Engineer jobs are:
Cisco Customer Support Engineer jobs near you
Infographic showing various Cisco Customer Support Engineer job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.
Customer Support Engineer

Customer Support Engineer

Civitas Learning

Austin, TX

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department.  Specifically, this team member will focus on constructing and testing custom filters and custom ETL logic for our customers, as well as investigating and correcting complex bug fixes within our ETL codebase.  More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting workflows, implementing SQL code and configuration changes, and translating customers’ business logic into SQL code.  The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking the lifecycle of an issue and maintaining frequent and strong lines of communication with our customers.  You will also help build and maintain data engineering and product documentation.
 
The Customer Support Engineer will work as part of the Customer Support team within the Customer Experience team at Civitas Learning.  The primary functions of the Customer Support team are to maintain data freshness and accuracy in customers’ apps, maintain app usability, and implement custom code solutions post-deployment to fulfill our customers’ needs.
 
Primary Responsibilities
 
  • Develop and debug ETL data transformations to map customer data systems into our canonical data schema using SQL
  • Monitor, troubleshoot, and resolve issues with production ETL workflows
  • Develop and debug data extracts and ingest behavior using AWS and Linux cloud-based tools
  • Read and write complex multi-table SQL statements, optimizing for efficiency and minimizing technological risk
  • Reproduce and diagnose the cause of product/data defects by investing app behavior, tracing to underlying customer-side database, and identifying cause in SQL codebase
  • Provide engineering and product support via email to customers and internal teams
  • Gather information and prescribe customer steps to resolution for expected vs. actual outcomes
  • Gather customer requirements and business logic and translate into SQL logic for use in custom data views and filters
  • Create technical documentation to serve as a knowledge base for handling recurring support and data engineering needs
  • Ensure customer inquiries are responded to within established timeframes and support service levels are achieved

Qualifications
 
  • Experience reading and writing complex SQL logic
  • 2+ years experience in technical support or equivalent customer-facing role with a track record of increased responsibility
  • Experience working from a Linux command-line
  • Ability to navigate SIS, LMS, and homegrown databases for root cause problem identification and analysis
  • Possess advanced customer relations skills to de-escalate situations and build customer trust
  • Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
  • Demonstrated experience learning new technical skills or product quickly
  • Demonstrated appetite for working on vague technical problems with minimal guidance or training
  • Experience in a tightly-knit team environment
 
Nice to Have Skills
 
  • ETL pipeline development
  • AWS (S3, Redshift)
  • PeopleSoft, Banner, Colleague or Degree Works databases
  • Python, PHP, and/or Java
About Civitas Learning:
Civitas Learning helps colleges and universities harness the power of their student data to improve student success outcomes. We embed actionable intelligence in workflow tools so higher education can focus their student success strategies, deliver proactive care, inspire holistic advising, and quickly measure what’s working for whom. With our platform, software and services, our customers empower leaders, advisors, faculty, & students to measurably improve enrollment, persistence, and graduation outcomes.
 
Today, we work with 375 colleges and universities, serving nearly 8 million students. Together with our growing community of customers, we are making the most of the world’s learning data to help graduate a million more students per year by 2025. For more information, visit: www.civitaslearning.com.
 
Civitas Learning is located in the heart of downtown Austin, directly across from Lady Bird Lake and the Austin Hike and Bike Trail.  Civitas offers a comprehensive benefits package including medical, dental, vision, disability insurance, onsite paid parking, 401-K Program  and a flexible paid time off policy. Civitas Learning is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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