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Cisco Customer Support Engineer Jobs (NOW HIRING)

ettain group

Customer Support Engineer

Richardson, TX · On-site

... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

... with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with ...

Jobgether

As a Customer Support Engineer, you will serve as the first point of contact for customers, ensuring their technical issues are understood, validated, and resolved with speed and clarity. You will ...

Cisco

Customer Delivery Architect - Wireless (Remote)

$166K - $234K/yr

You will work with all levels of Customer Experience team, directly with customer's support team and with the Cisco TAC support infrastructure, development engineering and sales teams. You will ...

VAST Data

Customer Support Engineer

Raleigh, NC · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

Seattle, WA · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

About this Role We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for ...

Nastech Global

Customer Support Engineer

Melbourne, FL · On-site

Customer Support Engineer - AEMS Platform & Reliance Location: Melbourne, FL (onsite) Job Type: Full time LINUX and Windows Operating Systems C, Java & Oracle Database SQL, shell scripting, ability ...

Orbotech

Customer Support Engineer

Vancouver, WA

$29.19 - $49.62/hr

Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...

Cisco

Customer Delivery Architect - Wireless (Remote)

$166K - $234K/yr

You will work with all levels of Customer Experience team, directly with customer's support team and with the Cisco TAC support infrastructure, development engineering and sales teams. You will ...

KLA Corporation

Customer Support Engineer

Vancouver, WA · On-site

$29.19 - $49.62/hr

Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...

VAST Data

Customer Support Engineer

Campbell, CA · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

VAST Data

Customer Support Engineer

Dallas, TX · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

Metriport Inc

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...

Cisco

Customer Delivery Architect - Wireless (Remote)

$166K - $234K/yr

You will work with all levels of Customer Experience team, directly with customer's support team and with the Cisco TAC support infrastructure, development engineering and sales teams. You will ...

KLA Corporation

Customer Support Engineer

Vancouver, WA · On-site

$29.19 - $49.62/hr

Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team * Requires good troubleshooting skills Preferred ...

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All JobsCisco Customer Support Engineer Jobs

Cisco Customer Support Engineer information

See salary details

$39K

$78.6K

$108.5K

How much do cisco customer support engineer jobs pay per year?

As of Jul 1, 2026, the average yearly pay for cisco customer support engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Cisco Customer Support Engineer vs Network Support Technician?

AspectCisco Customer Support EngineerNetwork Support Technician
CertificationsCCNA, CCNP, Cisco certificationsCompTIA Network+, CCNA often preferred
Work EnvironmentCustomer support centers, remote support, on-siteNetwork labs, client sites, internal IT teams
ResponsibilitiesDiagnose and resolve Cisco network issues, provide technical supportInstall, troubleshoot, and maintain network hardware and software

The Cisco Customer Support Engineer primarily focuses on supporting Cisco products and resolving customer issues, often requiring Cisco-specific certifications. In contrast, Network Support Technicians handle broader network hardware and software troubleshooting, with a more hands-on technical role. Both roles are vital in network environments but differ in scope and certification requirements.

What does a Cisco Customer Support Engineer do?

A Cisco Customer Support Engineer provides technical assistance and troubleshooting support for customers using Cisco products and solutions. They help resolve network issues, answer technical queries, and guide customers through configuration and maintenance tasks. These engineers often work with a range of technologies, including routing, switching, security, and collaboration tools. Their goal is to ensure customer satisfaction by resolving issues efficiently and maintaining the optimal performance of Cisco products.

What are the key skills and qualifications needed to thrive as a Cisco Customer Support Engineer, and why are they important?

To thrive as a Cisco Customer Support Engineer, you need a strong background in networking fundamentals, troubleshooting, and relevant certifications such as Cisco CCNA or CCNP. Familiarity with Cisco hardware, IOS software, network diagnostic tools, and ticketing systems like Salesforce or ServiceNow is essential. Excellent communication, problem-solving abilities, and patience help you effectively resolve customer issues and build rapport. These skills are critical for delivering timely technical support, ensuring customer satisfaction, and maintaining high service standards.

How do Cisco Customer Support Engineers typically collaborate with other teams to resolve complex technical issues?

Cisco Customer Support Engineers often work closely with cross-functional teams such as product engineering, quality assurance, and account management to resolve complex customer issues. When a support case requires in-depth technical expertise or escalates beyond standard troubleshooting, engineers coordinate with these teams to identify root causes and develop effective solutions. This collaboration may involve joint conference calls, sharing diagnostic data, and documenting findings to ensure a smooth resolution process. As a result, strong communication and teamwork skills are essential for success in this role.
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Cisco Customer Support Engineer jobs near you
Customer Support Engineer

Customer Support Engineer

XL Specialized Trailers

Manchester, IA • On-site

Full-time

Posted 2 days ago

Key responsibilities

  • Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.

  • Prepare accurate trailer and service quotes, including pricing, options, and technical configurations.

  • Design and model custom or replacement parts for service sales orders using CAD software.

Job description

Customer Support Engineer

Overview: As a valued member of the XL Specialized Trailers team, the Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the trailer lifecycle. This position bridges the gap between customers, dealers, and internal departments-providing accurate trailer quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support.

Key Responsibilities:

  • Customer Support & Service
    • Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.
    • Support warranty activities by assisting with technical evaluations, gathering field information, coordinating with internal teams, and ensuring timely communication and follow-up with customers.
    • Troubleshoot mechanical and hydraulic issues using engineering principles and field feedback.
    • Prepare and maintain accurate documentation of customer interactions, service issues, and resolutions in the CRM system.
  • Quoting & Estimating
    • Prepare accurate trailer and service quotes, including pricing, options, and technical configurations.
    • Support the sales team with technical insight to ensure product specifications meet customer requirements.
    • Collaborate with design and production teams to confirm feasibility, costs, and lead times.
    • Enter trailer and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing.
  • Engineering & Design
    • Design and model custom or replacement parts for service sales orders using CAD software.
    • Develop and release service drawings, component details, and modification packages for production or field use.
    • Partner with design engineering to communicate recurring service trends, field issues, and improvement opportunities.
    • Participate in root cause analysis and corrective action initiatives to improve product performance and reliability.
  • Continuous Improvement & Collaboration
    • Support process improvement initiatives within warranty, quoting, and service workflows.
    • Provide input for technical bulletins, product documentation, and customer training materials.
    • Participate in cross-functional meetings to ensure alignment between engineering, sales, and production.
    • Assist with customer events, trade shows, or field demonstrations as needed.

Qualifications:

  • Bachelor's Degree in Mechanical Engineering or a related technical field (required).
  • 3+ years of experience in a customer-facing engineering, field service, or technical support role-preferably in trailer, heavy equipment, or manufacturing industries.
  • Strong understanding of mechanical systems, hydraulics, and materials.
  • Experience with CAD/design software and basic drafting/modification work.
  • Excellent written, verbal, and interpersonal communication skills.
  • Proficiency with Microsoft Office Suite and ERP/order management tools.
  • Strong analytical skills with the ability to interpret technical data and provide actionable solutions.
  • Highly organized and self-motivated, with a continuous improvement mindset and customer-first attitude.

Supervisory Responsibilities:

  • None

Supervision Received:

  • Works under general supervision, with the ability to take initiative in prioritizing work and completing assignments. Responsible for keeping the supervisor informed of progress, potential challenges, and any future implications of work.

Public Contact:

  • Engage with customers, dealers, and team members daily, demonstrating professionalism, courtesy, and good judgment.

Licensing and Certification:

  • None required

Physical Demands:

  • Extended periods of sitting.
  • Ability to routinely lift 20 lbs. and occasionally up to 50 lbs.

Work Environment:

  • Work is performed indoors and occasionally outdoors.
  • Minimal travel required.

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