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Dsl Tech Support Jobs (NOW HIRING)

City Barbeque, LLC

IT Support Analyst

Dublin, OH · On-site

$26 - $30/hr

Proficient in the troubleshooting of back office & laptop computers, DSL/T1/Broadband service ... direct support of end point technologies such O365/Outlook, Windows, Android/iOS, Online Order ...

City BBQ

IT Support Analyst

Dublin, OH · On-site

Proficient in the troubleshooting of back office & laptop computers, DSL/T1/Broadband service ... direct support of end point technologies such O365/Outlook, Windows, Android/iOS, Online Order ...

DLH

IT Support Specialist (Job 1353)

Baltimore, MD · On-site

Overview The IT Support Specialist provides software and hardware technical support to a clinical ... Maintain wireless access points, DSL, cable router, and network switches on MRV to ensure all ...

DLH

IT Support Specialist (Job 1353)

Baltimore, MD · On-site

Overview The IT Support Specialist provides software and hardware technical support to a clinical ... Maintain wireless access points, DSL, cable router, and network switches on MRV to ensure all ...

Alorica

Work at Home Tech Support Agent

Omaha, NE · Remote

$17.25 - $23/hr

... Supporting: Tech Support Agent About Us We're the largest minority-owned CX provider, delivering ... An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite ...

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Dsl Tech Support information

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$27K

$43.5K

$66K

How much do dsl tech support jobs pay per year?

As of Jun 6, 2026, the average yearly pay for dsl tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by DSL Tech Support specialists, and how are they addressed?

DSL Tech Support specialists often encounter challenges such as diagnosing connectivity issues, managing high call volumes, and explaining technical solutions to non-technical customers. Addressing these challenges involves effective problem-solving skills, clear communication, and patience. Many companies provide ongoing training, access to internal knowledge bases, and collaboration with field technicians to resolve complex issues. Working as part of a support team also means leveraging collective expertise and escalating tickets when necessary to ensure customer satisfaction.

What is the difference between Dsl Tech Support vs Cable Tech Support?

AspectDsl Tech SupportCable Tech Support
CredentialsBasic technical certifications, customer service skillsSimilar certifications, often with additional cable-specific training
Work EnvironmentHome-based or office settings, customer sitesFieldwork at customer locations, service centers
Industry UsageTelecommunications providers offering DSL internetCable TV and internet providers
Common Search IntentSupport for DSL internet issuesSupport for cable TV and internet problems

Both Dsl Tech Support and Cable Tech Support roles involve troubleshooting internet and service issues within the telecommunications industry. Dsl Tech Support primarily focuses on DSL internet services, often working in customer homes or offices, while Cable Tech Support deals with cable TV and internet services, usually involving fieldwork. Understanding these differences helps job seekers target the right roles based on their skills and interests.

What is a DSL Tech Support?

A DSL Tech Support professional assists customers with issues related to their Digital Subscriber Line (DSL) internet connections. They troubleshoot problems such as connectivity issues, slow speeds, modem or router setup, and line interference. DSL Tech Support may work over the phone, online, or in-person and often helps customers configure equipment and understand their internet service. Their main goal is to ensure reliable and efficient internet access for customers. They may also coordinate with field technicians if on-site repairs are necessary.

What are the key skills and qualifications needed to thrive as a DSL Tech Support, and why are they important?

To thrive as a DSL Tech Support, you need strong troubleshooting skills, a solid understanding of networking fundamentals, and typically a high school diploma or relevant technical certification. Familiarity with diagnostic tools, helpdesk ticketing systems, and customer relationship management (CRM) platforms is commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These competencies are essential for ensuring customer satisfaction and minimizing downtime for internet services.
More about Dsl Tech Support jobs
What job categories do people searching Dsl Tech Support jobs look for? The top searched job categories for Dsl Tech Support jobs are:
Dsl Tech Support jobs near you
Infographic showing various Dsl Tech Support job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 22% Full Time, 73% Part Time, and 1% Temporary. Highlights an 39% Physical, 1% Hybrid, and 60% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
IT Support Analyst

IT Support Analyst

City Barbeque, LLC

Dublin, OH • On-site

$26 - $30/hr

Full-time

This job post has expired today. Applications are no longer accepted.

City Barbeque rating

5.3

Company rating: 5.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

City Barbecue started in Columbus, OH in 1999 and we have grown to 78 joints in 12 states. We are an award-winning, quick casual concept that exists to serve and create happiness. Every day, we're smoking tastes of the nation, from Kansas City to the Carolinas; taking care of our friends and neighbors; and sharing our passion for the art and soul of barbecue. Columbus CEO has chosen us a Top Employer and we are intentional in making City Barbecue an employer of choice. We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits. This person will be working in our Support Center in Dublin as this is not a remote position. Send your resume in confidence today.


IT Support Analyst

Position Summary

The IT Support Team strives to help City BBQ associates by providing swift and effective solutions to all IT needs. The IT Support Team provides primary and secondary technical support to City BBQ’s restaurant and corporate associates. The IT Support Team takes pride in the quality of service we deliver, which is a direct reflection of City BBQ’s unique culture. What do you need to join this team? Qualified candidates must be enthusiastic, team-oriented, and ready to “Serve and Create Happiness”.

The IT Support Analyst is a key member of the IT Support Team. The Support Analyst responds and reacts to technology requests and incidents and ensures thorough and prompt completion or resolution. The Support Analyst monitors email, chat, phones, and ticketing systems to ensure that support SLAs are being met and exceeded. The Support Analyst is proficient in providing technical support and has proven customer service skills as an IT professional. The Support Analyst understands how to prioritize work items based on their impact. The Support Analyst utilizes their experience and judgement to identify priorities. The Support Analyst is capable of multi-tasking and tracking multiple items at once. The Support Analyst is a team player who thrives in helping their customers and teammates be successful.

Accountabilities

  • Responds to telephone calls, email and personal requests for technical support and assisting users with questions or problems, dispatching tickets with proper vendor support if needed.
  • Documents, monitors, and prioritizes incidents & requests to ensure a timely resolution while collaborating with internal and external support personnel.
  • Proficient in the troubleshooting of back office & laptop computers, DSL/T1/Broadband service, phone systems, NCR Point of Sale system, cell phones, tablets, video surveillance, just to name a few.
  • Utilize knowledge resources and contribute new KB content as opportunities arrise
  • Adheres or exceeds departmental service delivery standards, SLAs and KPIs
  • Completes assigned project-related work tasks within requested timelines
  • Some weekend, after-hours, or holiday work required.

Preferred Skills & Requirements

  • 1-3 years experience in service desk and/or Level 2 support roles.
  • Excellent problem solving and customer service skills - proven resourcefulness
  • College degree or equivalent preferred; additional training in advanced computer skills preferred.
  • Familiar with Aloha POS, Kitchen, ServerEPS, CMC/CFC or other point of sale systems
  • 1-3 years experience providing direct support of end point technologies such O365/Outlook, Windows, Android/iOS, Online Order Management systems, Catering Systems, ERP
  • 1-3 years experience supporting distributed network devices including modems, firewalls, routers, and access points
  • Ability to collaborate with others in a team environment.
  • Need to be able to sit for extended period and lift up to 50lbs.
  • Must be able to multi-task, managing multiple incident & service request tickets.
  • ITIL knowledge/exposure a plus.

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