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Dsl Tech Support Jobs (NOW HIRING)

Dobson Fiber

Support Technician I

Oklahoma City, OK · On-site

$30K - $38K/yr

Perform Support for a variety of DSL/FTTH/VOICE solution problems. This will require ... Requires the ability to communicate effectively and utilize standard office technology and ...

Collabera

Network Technician

Irving, TX

$22.50 - $29/hr

Network Technician Jobs, Network Support Jobs, Network Technician Jobs, Network Troubleshooting ... DSL technologies, and their related network topologies. Working knowledge of advanced DSL ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines. * Responsible for supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT)/in ...

MV Transportation

IT Help Desk Support

Kent, WA

Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines. * Responsible for supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT)/in ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines. * Responsible for supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT)/in ...

Swoon Technology Resources LLC

Scientist 2

Scottsdale, AZ · On-site

$75K - $81K/yr

The researcher will support scholarly and operational research for Dreamscape Learn (DSL) , ASU ... STEM-related fields are ideal (science, technology, engineering, math) * Candidates must have taken ...

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Dsl Tech Support information

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$27K

$43.5K

$66K

How much do dsl tech support jobs pay per year?

As of Jul 21, 2026, the average yearly pay for dsl tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by DSL Tech Support specialists, and how are they addressed?

DSL Tech Support specialists often encounter challenges such as diagnosing connectivity issues, managing high call volumes, and explaining technical solutions to non-technical customers. Addressing these challenges involves effective problem-solving skills, clear communication, and patience. Many companies provide ongoing training, access to internal knowledge bases, and collaboration with field technicians to resolve complex issues. Working as part of a support team also means leveraging collective expertise and escalating tickets when necessary to ensure customer satisfaction.

What is the role of technical support in DirecTV?

A DSL Tech Support role at DirecTV involves assisting customers with troubleshooting internet and satellite service issues, guiding them through setup and maintenance, and resolving technical problems remotely or on-site. The position requires knowledge of networking, satellite technology, and customer service skills, often utilizing diagnostic tools and technical manuals.

Is tech support a stressful job?

Tech support roles, including DSL tech support, can be stressful due to high call volumes, troubleshooting complex issues, and customer frustration. However, stress levels vary depending on the work environment, workload, and individual skills in problem-solving and communication.

Is tech support an entry level job?

Dsl Tech Support positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with networking or troubleshooting tools. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for beginners.

What is the difference between Dsl Tech Support vs Cable Tech Support?

AspectDsl Tech SupportCable Tech Support
CredentialsBasic technical certifications, customer service skillsSimilar certifications, often with additional cable-specific training
Work EnvironmentHome-based or office settings, customer sitesFieldwork at customer locations, service centers
Industry UsageTelecommunications providers offering DSL internetCable TV and internet providers
Common Search IntentSupport for DSL internet issuesSupport for cable TV and internet problems

Both Dsl Tech Support and Cable Tech Support roles involve troubleshooting internet and service issues within the telecommunications industry. Dsl Tech Support primarily focuses on DSL internet services, often working in customer homes or offices, while Cable Tech Support deals with cable TV and internet services, usually involving fieldwork. Understanding these differences helps job seekers target the right roles based on their skills and interests.

What is a DSL Tech Support?

A DSL Tech Support professional assists customers with issues related to their Digital Subscriber Line (DSL) internet connections. They troubleshoot problems such as connectivity issues, slow speeds, modem or router setup, and line interference. DSL Tech Support may work over the phone, online, or in-person and often helps customers configure equipment and understand their internet service. Their main goal is to ensure reliable and efficient internet access for customers. They may also coordinate with field technicians if on-site repairs are necessary.

What is the job role of tech support?

A DSL tech support specialist assists customers with troubleshooting internet connection issues, configuring modems and routers, and resolving technical problems related to digital subscriber line services. They often use diagnostic tools, have knowledge of networking protocols, and may work in call centers or on-site to ensure reliable internet service.

What are the key skills and qualifications needed to thrive as a DSL Tech Support, and why are they important?

To thrive as a DSL Tech Support, you need strong troubleshooting skills, a solid understanding of networking fundamentals, and typically a high school diploma or relevant technical certification. Familiarity with diagnostic tools, helpdesk ticketing systems, and customer relationship management (CRM) platforms is commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These competencies are essential for ensuring customer satisfaction and minimizing downtime for internet services.
More about Dsl Tech Support jobs
What job categories do people searching Dsl Tech Support jobs look for? The top searched job categories for Dsl Tech Support jobs are:
Dsl Tech Support jobs near you
Infographic showing various Dsl Tech Support job openings in the United States as of July 2026, with employment types broken down into 10% Locum Tenens, 10% Internship, 76% As Needed, 3% Full Time, and 1% Summer. Highlights an 40% Physical, and 60% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
Support Technician I

Support Technician I

Dobson Fiber

Oklahoma City, OK • On-site

$30K - $38K/yr

Full-time

Posted 14 days ago

Job description

ABOUT THE JOB

Technical Support Tier 1 under general supervision will provide technical software, hardware and network problem resolution for Dobson Residential voice and internet users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. The Tier 1 Support Techs work within the Dobson ticketing system to create detailed work logs and technical documentation in resolving customer issues.

ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES

  • Identify and interpret customer needs and determine appropriate action.
  • Perform Support for a variety of DSL/FTTH/VOICE solution problems. This will require troubleshooting and in-depth telephone support to analyze and resolve reported troubles.
  • Provide professional customer service skills such as positive language, communications skills, problem solving skills, flexibility and obsessive attention to detail.
  • Work with other Support Team Members to resolve reported trouble incidents and ensure timely resolution.
  • Monitor open trouble incidents and ensure timely resolution.
  • Manage field service technicians through resolution of customer trouble ticket.
  • Identify problems and risk areas and be able to advise management of actions required to mitigate their impact.
  • Notify Tier 2 Support of any potential problems or areas of concern.
  • Participate in the on-call rotation as agreed by the Support Team.
  • Other duties as assigned.
  • Collaborate with business stakeholders to gather requirements, provide technical expertise, and recommend best practices.

QUALIFICATIONS

  • High School, Vocational, or applicable short course diploma.
  • 2 to 4 years of experience working in a Help Desk/Tech Support position.
  • Working knowledge of various operating systems, routers, and customer premise equipment.

DESIRED QUALIFICATIONS:

  • Microsoft, A+, or MCP certification.
  • Cisco CCNA certification.

SPECIAL REQUIREMENTS:

  • Flexible Shift Schedule.
  • On Call Rotation.

SAFETY EXPECTATIONS

  • Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.

ENVIRONMENTAL / WORKING CONDITIONS

  • Work is primarily performed in a professional office environment.
  • Occasional business travel may be required based on business needs.

PHYSICAL REQUIREMENTS

  • Ability to perform the essential functions of the position with or without reasonable accommodation.
  • Requires the ability to communicate effectively and utilize standard office technology and equipment.
  • May require remaining in a stationary position and moving throughout the work environment as needed to perform job responsibilities.


Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.