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Dsl Tech Support Jobs (NOW HIRING)

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

DSL You'll also be responsible for reporting any network issues to management within the timeline ... p Desk experience preferred * Must demonstrate computer knowledge with the ability to learn new ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

DSL You'll also be responsible for reporting any network issues to management within the timeline ... p Desk experience preferred * Must demonstrate computer knowledge with the ability to learn new ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

DSL You'll also be responsible for reporting any network issues to management within the timeline ... p Desk experience preferred * Must demonstrate computer knowledge with the ability to learn new ...

Black Hills Energy

Network Engineer I or II

Rapid City, SD · On-site

$66K - $119K/yr

... and support voice, data, and Internet circuits (POTS lines, DSL, Cable Modems, DS1, DS3/Ethernet ... Ability to evaluate and recommend new technologies for improving system security, reliability ...

Black Hills Energy

Network Engineer I or II

Rapid City, SD · On-site

$66K - $119K/yr

... and support voice, data, and Internet circuits (POTS lines, DSL, Cable Modems, DS1, DS3/Ethernet ... key technology areas. Additional Responsibilities: • Adhere to internal processes related to ...

Black Hills Energy

Network Engineer I or II

Rapid City, SD · On-site

$66K - $119K/yr

... and support voice, data, and Internet circuits (POTS lines, DSL, Cable Modems, DS1, DS3/Ethernet ... key technology areas. Additional Responsibilities: • Adhere to internal processes related to ...

Dorf Ketal

Performance Testing Chemist

Midland, TX

Technology REPORTS TO: SME Analytical and Performance Testing Manager SUMMARY: The Performance ... Electrode), and DSL (Dynamic Scale Loop) testing platforms. This role supports upstream and ...

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Dsl Tech Support information

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$27K

$43.5K

$66K

How much do dsl tech support jobs pay per year?

As of Jul 21, 2026, the average yearly pay for dsl tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by DSL Tech Support specialists, and how are they addressed?

DSL Tech Support specialists often encounter challenges such as diagnosing connectivity issues, managing high call volumes, and explaining technical solutions to non-technical customers. Addressing these challenges involves effective problem-solving skills, clear communication, and patience. Many companies provide ongoing training, access to internal knowledge bases, and collaboration with field technicians to resolve complex issues. Working as part of a support team also means leveraging collective expertise and escalating tickets when necessary to ensure customer satisfaction.

What is the role of technical support in DirecTV?

A DSL Tech Support role at DirecTV involves assisting customers with troubleshooting internet and satellite service issues, guiding them through setup and maintenance, and resolving technical problems remotely or on-site. The position requires knowledge of networking, satellite technology, and customer service skills, often utilizing diagnostic tools and technical manuals.

Is tech support a stressful job?

Tech support roles, including DSL tech support, can be stressful due to high call volumes, troubleshooting complex issues, and customer frustration. However, stress levels vary depending on the work environment, workload, and individual skills in problem-solving and communication.

Is tech support an entry level job?

Dsl Tech Support positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with networking or troubleshooting tools. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for beginners.

What is the difference between Dsl Tech Support vs Cable Tech Support?

AspectDsl Tech SupportCable Tech Support
CredentialsBasic technical certifications, customer service skillsSimilar certifications, often with additional cable-specific training
Work EnvironmentHome-based or office settings, customer sitesFieldwork at customer locations, service centers
Industry UsageTelecommunications providers offering DSL internetCable TV and internet providers
Common Search IntentSupport for DSL internet issuesSupport for cable TV and internet problems

Both Dsl Tech Support and Cable Tech Support roles involve troubleshooting internet and service issues within the telecommunications industry. Dsl Tech Support primarily focuses on DSL internet services, often working in customer homes or offices, while Cable Tech Support deals with cable TV and internet services, usually involving fieldwork. Understanding these differences helps job seekers target the right roles based on their skills and interests.

What is a DSL Tech Support?

A DSL Tech Support professional assists customers with issues related to their Digital Subscriber Line (DSL) internet connections. They troubleshoot problems such as connectivity issues, slow speeds, modem or router setup, and line interference. DSL Tech Support may work over the phone, online, or in-person and often helps customers configure equipment and understand their internet service. Their main goal is to ensure reliable and efficient internet access for customers. They may also coordinate with field technicians if on-site repairs are necessary.

What is the job role of tech support?

A DSL tech support specialist assists customers with troubleshooting internet connection issues, configuring modems and routers, and resolving technical problems related to digital subscriber line services. They often use diagnostic tools, have knowledge of networking protocols, and may work in call centers or on-site to ensure reliable internet service.

What are the key skills and qualifications needed to thrive as a DSL Tech Support, and why are they important?

To thrive as a DSL Tech Support, you need strong troubleshooting skills, a solid understanding of networking fundamentals, and typically a high school diploma or relevant technical certification. Familiarity with diagnostic tools, helpdesk ticketing systems, and customer relationship management (CRM) platforms is commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These competencies are essential for ensuring customer satisfaction and minimizing downtime for internet services.
More about Dsl Tech Support jobs
What job categories do people searching Dsl Tech Support jobs look for? The top searched job categories for Dsl Tech Support jobs are:
Dsl Tech Support jobs near you
Infographic showing various Dsl Tech Support job openings in the United States as of July 2026, with employment types broken down into 8% Locum Tenens, 5% Internship, 65% As Needed, 4% Full Time, 17% Nights, and 1% Summer. Highlights an 40% Physical, 1% Hybrid, and 59% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
Level II Technical Support

Level II Technical Support

AMA TechTel

Amarillo, TX • On-site

Full-time

Medical, Retirement

Re-posted 16 days ago

Job description

ASK US ABOUT OUR HIRING BONUS!
AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Technical Support department as a Level II Technical Support Representative.
The Technical Support division provides inbound phone support for AMA TechTel's diverse line of communication products, monitors critical network functions, and performs repairs and upgrades on computer hardware and software.
As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day:
  • Wireless/VOIP
  • Hosted Phone System
  • Fiber
  • POTS
  • DSL

You'll also be responsible for reporting any network issues to management within the timeline allotted by company procedures 24 hours a day and escalating as necessary, along with the following:
- Handling calls from residential and commercial customers to resolve any technical issues on all products provided.
- Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction.
- Reporting troubles with our partnered service providers after hours and on weekends.
- Having a thorough understanding of all products offered.
- Diagnosing/repairing customer's personal computers that have been brought in for billable labor.
- Learning and understanding the functions of other departments to be able to execute them after hours.
- Monitoring ACD queues and managing talk times to ensure hold times are minimal.
- Communicating with customers and resolving any issues reported via the support email account.
  • Provisioning / de-provisioning the following services:
  • Wireless/VOIP
  • DSL
  • Email
  • Dial-up
  • Hot Spot Users

- Handling account suspends and restores.
- Maintaining monitoring software and making sure all data contained therein is correct and up to date.
- Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors.
- Submitting tickets to be worked by our field services and managed services departments.
- All other duties as assigned.
Qualifications
  • Must have a minimum of a high school diploma, Associates Degree in CIS preferred
  • Comp Tia A+ certification is preferred
  • Experience with computer repair, software/hardware preferred
  • Experience with Microsoft OS
  • Experience in troubleshooting Outlook and other email applications, including mobile email applications
  • 2 years related IT/Help Desk experience preferred
  • Must demonstrate computer knowledge with the ability to learn new software
  • General understanding of Webhosting preferred
  • Experience with ESI or Shoretel VoIP phones is a plus
  • Experience in Metaswitch or CSX is a plus
  • Telecommunications experience is a plus

Skills
  • Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is essential
  • Must work well with others, as part of a team as well as individually
  • Must possess and demonstrate excellent communication skills
  • Must demonstrate excellent organizational skills
  • Must be enthusiastic and self-motivated
  • Proven customer support professional with at least three years of call center experience preferred
  • Ability to speak Spanish preferred

Benefits
  • We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.

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