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Dsl Tech Support Jobs (NOW HIRING)

COLSA

IT Program Analyst Advanced

Fort Worth, TX · On-site

... support. Knowledge of Cable TV (CATV) / DSL and fiber testing is highly preferred for this role ... technology. * Experience with IP networks and Linux * Ability to create/analyze detailed technical ...

Zoo

Senior Software Engineer, Frontend

Los Angeles, CA · Remote

This unique, DSL-driven application leverages traditional CAD UI for code generation/editing while ... Collaborate with backend teams to design and implement robust APIs that support the app's code ...

Encoura

Remote Customer Service Associate, Temporary

$12.50/hr

Are motivated to build skills for future opportunities in tech, support, education, or customer ... Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point) * WiFi is ...

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Dsl Tech Support information

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$27K

$43.5K

$66K

How much do dsl tech support jobs pay per year?

As of Jul 1, 2026, the average yearly pay for dsl tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by DSL Tech Support specialists, and how are they addressed?

DSL Tech Support specialists often encounter challenges such as diagnosing connectivity issues, managing high call volumes, and explaining technical solutions to non-technical customers. Addressing these challenges involves effective problem-solving skills, clear communication, and patience. Many companies provide ongoing training, access to internal knowledge bases, and collaboration with field technicians to resolve complex issues. Working as part of a support team also means leveraging collective expertise and escalating tickets when necessary to ensure customer satisfaction.

What is the difference between Dsl Tech Support vs Cable Tech Support?

AspectDsl Tech SupportCable Tech Support
CredentialsBasic technical certifications, customer service skillsSimilar certifications, often with additional cable-specific training
Work EnvironmentHome-based or office settings, customer sitesFieldwork at customer locations, service centers
Industry UsageTelecommunications providers offering DSL internetCable TV and internet providers
Common Search IntentSupport for DSL internet issuesSupport for cable TV and internet problems

Both Dsl Tech Support and Cable Tech Support roles involve troubleshooting internet and service issues within the telecommunications industry. Dsl Tech Support primarily focuses on DSL internet services, often working in customer homes or offices, while Cable Tech Support deals with cable TV and internet services, usually involving fieldwork. Understanding these differences helps job seekers target the right roles based on their skills and interests.

What is a DSL Tech Support?

A DSL Tech Support professional assists customers with issues related to their Digital Subscriber Line (DSL) internet connections. They troubleshoot problems such as connectivity issues, slow speeds, modem or router setup, and line interference. DSL Tech Support may work over the phone, online, or in-person and often helps customers configure equipment and understand their internet service. Their main goal is to ensure reliable and efficient internet access for customers. They may also coordinate with field technicians if on-site repairs are necessary.

What are the key skills and qualifications needed to thrive as a DSL Tech Support, and why are they important?

To thrive as a DSL Tech Support, you need strong troubleshooting skills, a solid understanding of networking fundamentals, and typically a high school diploma or relevant technical certification. Familiarity with diagnostic tools, helpdesk ticketing systems, and customer relationship management (CRM) platforms is commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These competencies are essential for ensuring customer satisfaction and minimizing downtime for internet services.
More about Dsl Tech Support jobs
What job categories do people searching Dsl Tech Support jobs look for? The top searched job categories for Dsl Tech Support jobs are:
Dsl Tech Support jobs near you
Communication Technician/SSA - Any Nex-Tech Location

Communication Technician/SSA - Any Nex-Tech Location

Nex-Tech, LLC

Oberlin, KS • On-site

$21.38 - $26.70/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Be an early applicant

Job description


We’re seeking a Communications Technician with a focus on Security Alarm, Surveillance and Access Control systems. In this role, you’ll install, maintain and troubleshoot various Security Alarm, IP Surveillance, Access Control equipment as well as Layer 1 distribution and transport systems, Layer 2 transport and access, and customer premise equipment. You’ll also help restore buildings and grounds impacted during service work to ensure quality and safety.

Essential Job Functions

  • Install and maintain various technology systems focused specifically Security Alarm, Surveillance, Access Control Systems, also including DSL, FTTH, POTS, IPTV/CATV, Wireless, Small Phone Systems, Hosted PBX, Enterprise Session Border Controller, voicemail paging systems, and Network wiring.
  • Periodically provide proactive and repair based remote support for managed customer systems
  • Troubleshoot issues related to technology systems and equipment, including fault finding, inside wire and equipment problems, modem issues, digital boxes, and cabling at the premise.
  • Locate and mark fiber plant routes and perform necessary splicing and testing.
  • Keep abreast of industry developments through training sessions and staying updated on current technologies.
  • Collaborate with team members and accept direction from supervisors positively.

Knowledge, Skills, and Abilities

  • Ability to read and interpret documents such as: door hardware schedules, maps, blue prints, staking sheets, work orders, operating and maintenance instruction manuals.
  • Skill in analytical thinking and problem solving, identifying programming, wiring and electronic equipment issues, local and long distance service issues, resolving complex problems involving multiple vendors, and unusual customer applications.
  • Knowledge of BICSI, RUS, and NEC codes and practices.
  • Skill in operating and maintaining various testing, installation, and repair equipment.
  • Technical Degree in Communication Technology or equivalent work experience
  • Must be able to perform site surveys and installations for all wireless internet technologies

Education and Experience

Technical degree in Communications Technology or the equivalent of two years related work experience. Wireless internet installation experience beneficial.

We Offer

  • Enjoy a 4% flat contribution to your 401(k), regardless of participation
  • 401(k) also includes Company Match up to 6%
  • Paid Vacation and Sick Leave, with carry over
  • Full coverage Health, Vision and Dental Insurance, with up to $6,000 Health Savings Contribution option
  • Free Nex-Tech Internet & discounted services
  • Performance based Annual merit increase and profit sharing bonus
  • Paid Maternity Leave
  • Encouragement and tools for personal growth & more

This is your opportunity to build a rewarding career in communications technology with room to grow! Submit your application today and take the next step with Nex-Tech.

Nex-Tech is an equal opportunity provider and employer.