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Cisco Customer Support Engineer Jobs (NOW HIRING)

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

About this Role We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for ...

Metriport

Customer Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

Customer Support Engineer Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...

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Turvo

Customer Support Engineer

Dallas, TX · On-site +1

$60K - $100K/yr

About this Role We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for ...

Rebuy Engine

Customer Support Engineer

Customer Support Engineer Join our Customer Support team in shaping the future of AI-powered shopping experiences across our global software platform. The Company You'll Join At Rebuy, we're on a ...

Turvo

Customer Support Engineer

Dallas, TX · Remote

$60K - $100K/yr

About this Role We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

$65K - $80K/yr

Role Summary The Customer Support Engineer promotes sales of Misumi products through Customer Support channels including email, chat, and phone, application work and special engineering related ...

Fivetran

Customer Support Engineer

Denver, CO · On-site

$80K - $96K/yr

We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...

Fivetran

Customer Support Engineer

Oakland, CA · On-site

$80K - $96K/yr

We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

The Customer Support Engineer promotes sales of Misumi products through various support channels and provides technical design support to customers, ensuring compliance with quality standards and ...

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

Provides assistance to Installation Engineers and less experienced CSEs in resolving problems. A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ...

KLA Corporation

Customer Support Engineer

Boise, ID

$25.15 - $42.75/hr

Provides assistance to Installation Engineers and less experienced CSEs in resolving problems. A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ...

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

Provides assistance to Installation Engineers and less experienced CSEs in resolving problems. A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ...

Orbotech

Customer Support Engineer

Austin, TX

$29.19 - $49.62/hr

... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital ...

KLA

Customer Support Engineer

Hillsboro, OR · On-site

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital ...

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All JobsCisco Customer Support Engineer Jobs

Cisco Customer Support Engineer information

See salary details

$39K

$78.6K

$108.5K

How much do cisco customer support engineer jobs pay per year?

As of Jul 1, 2026, the average yearly pay for cisco customer support engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is the difference between Cisco Customer Support Engineer vs Network Support Technician?

AspectCisco Customer Support EngineerNetwork Support Technician
CertificationsCCNA, CCNP, Cisco certificationsCompTIA Network+, CCNA often preferred
Work EnvironmentCustomer support centers, remote support, on-siteNetwork labs, client sites, internal IT teams
ResponsibilitiesDiagnose and resolve Cisco network issues, provide technical supportInstall, troubleshoot, and maintain network hardware and software

The Cisco Customer Support Engineer primarily focuses on supporting Cisco products and resolving customer issues, often requiring Cisco-specific certifications. In contrast, Network Support Technicians handle broader network hardware and software troubleshooting, with a more hands-on technical role. Both roles are vital in network environments but differ in scope and certification requirements.

What does a Cisco Customer Support Engineer do?

A Cisco Customer Support Engineer provides technical assistance and troubleshooting support for customers using Cisco products and solutions. They help resolve network issues, answer technical queries, and guide customers through configuration and maintenance tasks. These engineers often work with a range of technologies, including routing, switching, security, and collaboration tools. Their goal is to ensure customer satisfaction by resolving issues efficiently and maintaining the optimal performance of Cisco products.

What are the key skills and qualifications needed to thrive as a Cisco Customer Support Engineer, and why are they important?

To thrive as a Cisco Customer Support Engineer, you need a strong background in networking fundamentals, troubleshooting, and relevant certifications such as Cisco CCNA or CCNP. Familiarity with Cisco hardware, IOS software, network diagnostic tools, and ticketing systems like Salesforce or ServiceNow is essential. Excellent communication, problem-solving abilities, and patience help you effectively resolve customer issues and build rapport. These skills are critical for delivering timely technical support, ensuring customer satisfaction, and maintaining high service standards.

How do Cisco Customer Support Engineers typically collaborate with other teams to resolve complex technical issues?

Cisco Customer Support Engineers often work closely with cross-functional teams such as product engineering, quality assurance, and account management to resolve complex customer issues. When a support case requires in-depth technical expertise or escalates beyond standard troubleshooting, engineers coordinate with these teams to identify root causes and develop effective solutions. This collaboration may involve joint conference calls, sharing diagnostic data, and documenting findings to ensure a smooth resolution process. As a result, strong communication and teamwork skills are essential for success in this role.
More about Cisco Customer Support Engineer jobs
What job categories do people searching Cisco Customer Support Engineer jobs look for? The top searched job categories for Cisco Customer Support Engineer jobs are:
Cisco Customer Support Engineer jobs near you
Customer Support Engineer

Customer Support Engineer

Turvo

Dallas, TX • Remote

$60K - $100K/yr

Full-time

Posted 17 days ago

Job description

About Turvo
Turvo provides a collaborative Transportation Management System (TMS) application designed specifically for the supply chain. Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply chain ecosystems, delivering outstanding customer experiences, real-time collaboration, and accelerated growth. The technology unifies internal and external systems, providing one end-to-end solution that streamlines operations, enhances analytics, and automates business processes while eliminating redundant manual tasks. Turvo’s customers include some of the world’s largest Fortune 500 logistics service providers and shippers as well as small to mid-sized freight brokers. Turvo is based in Dallas, Texas, with offices in Hyderabad, India. (www.turvo.com).
 
About this Role
We are seeking a highly customer-centric Customer Support Engineer who is a product expert and thrives in a fast-paced environment. In this role, you will be responsible for diagnosing and resolving complex product issues, including Sev 1 and Sev 2 incidents, while working closely with customers, engineering, product, and site reliability teams.
 
You will play a critical role in ensuring customer success by delivering timely resolutions, providing technical expertise, and acting as the voice of the customer to drive continuous product improvements. This position requires strong technical acumen, product knowledge, business awareness, and a passion for customer experience.
 
Candidates based in Dallas, TX are preferred.
Key Responsibilities:
  • Own and manage customer-reported product issues, ensuring resolution within defined Service Level Agreements (SLAs).
  • Perform root cause analysis and coordinate with appropriate engineering teams to drive issue resolution.
  • Diagnose and resolve product and third-party integration issues, both technical and non-technical.
  • Investigate, document, and escalate complex or systemic issues to engineering teams.
  • Provide on-call support coverage for Sev 1 and Sev 2 customer incidents from 8:00 AM to 8:00 PM Central Time, as part of a rotating schedule.
  • Collaborate with product management, engineering, and site reliability engineering teams to identify recurring issues and performance improvement opportunities.
  • Act as the “voice of the customer” by sharing insights and feedback to influence product enhancements.
  • Create, maintain, and contribute to technical documentation and knowledge base articles for internal teams and customers.
  • Stay current with new products and services through regular monthly releases.
  • Work independently, making informed decisions while owning issues end-to-end.
Qualifications:
  • 3+ years of experience in fast-paced technical support, application support, or a related engineering role.
  • Bachelor’s degree in Engineering, Computer Science, Information Technology, Computer Information Systems, or a related field (or equivalent practical experience)
  • Strong troubleshooting skills with a proven customer-centric mindset.
  • Hands-on experience with tools and technologies such as: Kibana, Elasticsearch, MySQL, MongoDB, Browser Developer Tools, REST APIs / OpenAPI, RabbitMQ, Java Debugging, Python Scripting
  • Ability to work independently, manage multiple priorities, and take ownership of issues from start to finish.
  • Willingness to work flexible hours and participate in holiday/on-call rotations to meet customer SLA requirements.
  • Excellent written and verbal communication skills for effective interaction with customers and internal stakeholders.
  • Proficiency with support tools, CRM systems, and remote support technologies.
  • Adaptability to evolving industry trends and a dynamic support environment.
  • Prior experience in supply chain or logistics industries is a plus.
We are an Equal Opportunity Employer and strive to make hiring decisions that reflect our commitment to diversity and inclusion.
 
Customer Support Engineer candidates based in Dallas or Austin, TX are preferred.
 
Compensation Range: $60,000 to $100,000 base salary; plus discretionary bonus.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.