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Cisco Customer Support Engineer Jobs (NOW HIRING)

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

$25.15 - $42.75/hr

Provides assistance to Installation Engineers and less experienced CSEs in resolving problems. A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ...

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

Provides assistance to Installation Engineers and less experienced CSEs in resolving problems. A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

The Customer Support Engineer promotes sales of Misumi products through various support channels and provides technical design support to customers, ensuring compliance with quality standards and ...

Chipright

WI · On-site

$65 - $95/hr

Customer Support Engineer (Consultant) As part of this team, you will be guiding the customers to success. Our hyperspectral system hardware and software is used by companies all around the world.

KLA Corporation

Customer Support Engineer

Malta, NY · On-site

$29.19 - $49.62/hr

... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital ...

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

Provides assistance to Installation Engineers and less experienced CSEs in resolving problems. A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ...

Orbotech

Customer Support Engineer

Chandler, AZ · On-site

$23.71 - $40.29/hr

... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...

Orbotech

Customer Support Engineer

Malta, NY · On-site

$29.19 - $49.62/hr

... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital ...

KLA

Customer Support Engineer

Malta, NY · On-site

$29.19 - $49.62/hr

... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital ...

KLA

Customer Support Engineer

Austin, TX · On-site

$33.75 - $57.36/hr

... The Customer Support Engineer (CSE) is primarily responsible for customer service activities on Surfscan tools that are associated with updating, troubleshooting, diagnosing, and repairing highly ...

KLA

Customer Support Engineer

Boise, ID · On-site

Provides assistance to Installation Engineers and less experienced CSEs in resolving problems. A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ...

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

Provides assistance to Installation Engineers and less experienced CSEs in resolving problems. A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ...

KLA Corporation

Customer Support Engineer

Boise, ID

$33.75 - $57.36/hr

Provides assistance to Installation Engineers and less experienced CSEs in resolving problems. A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ...

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

Provides assistance to Installation Engineers and less experienced CSEs in resolving problems. A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ...

KLA

Customer Support Engineer

Malta, NY · On-site

$29.19 - $49.62/hr

... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital ...

Orbotech

Customer Support Engineer

Malta, NY · On-site

$29.19 - $49.62/hr

... The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital ...

KLA Corporation

Customer Support Engineer

Austin, TX · On-site

$33.75 - $57.36/hr

... Customer Support Engineer (CSE) is primarily responsible for customer service activities on FAST/Films tools that are associated with updating, troubleshooting, diagnosing, and repairing highly ...

KLA Corporation

Customer Support Engineer

Boise, ID · On-site

$33.75 - $57.36/hr

Provides assistance to Installation Engineers and less experienced CSEs in resolving problems. A CSE providing service support for customer Micron Technology, Inc. in Boise, ID. The CSE is ...

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Cisco Customer Support Engineer information

See salary details

$39K

$78.6K

$108.5K

How much do cisco customer support engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for cisco customer support engineer in the United States is $78,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a Cisco Customer Support Engineer do?

A Cisco Customer Support Engineer provides technical assistance and troubleshooting support for customers using Cisco products and solutions. They help resolve network issues, answer technical queries, and guide customers through configuration and maintenance tasks. These engineers often work with a range of technologies, including routing, switching, security, and collaboration tools. Their goal is to ensure customer satisfaction by resolving issues efficiently and maintaining the optimal performance of Cisco products.

How do Cisco Customer Support Engineers typically collaborate with other teams to resolve complex technical issues?

Cisco Customer Support Engineers often work closely with cross-functional teams such as product engineering, quality assurance, and account management to resolve complex customer issues. When a support case requires in-depth technical expertise or escalates beyond standard troubleshooting, engineers coordinate with these teams to identify root causes and develop effective solutions. This collaboration may involve joint conference calls, sharing diagnostic data, and documenting findings to ensure a smooth resolution process. As a result, strong communication and teamwork skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Cisco Customer Support Engineer, and why are they important?

To thrive as a Cisco Customer Support Engineer, you need a strong background in networking fundamentals, troubleshooting, and relevant certifications such as Cisco CCNA or CCNP. Familiarity with Cisco hardware, IOS software, network diagnostic tools, and ticketing systems like Salesforce or ServiceNow is essential. Excellent communication, problem-solving abilities, and patience help you effectively resolve customer issues and build rapport. These skills are critical for delivering timely technical support, ensuring customer satisfaction, and maintaining high service standards.

What is the difference between Cisco Customer Support Engineer vs Network Support Technician?

AspectCisco Customer Support EngineerNetwork Support Technician
CertificationsCCNA, CCNP, Cisco certificationsCompTIA Network+, CCNA often preferred
Work EnvironmentCustomer support centers, remote support, on-siteNetwork labs, client sites, internal IT teams
ResponsibilitiesDiagnose and resolve Cisco network issues, provide technical supportInstall, troubleshoot, and maintain network hardware and software

The Cisco Customer Support Engineer primarily focuses on supporting Cisco products and resolving customer issues, often requiring Cisco-specific certifications. In contrast, Network Support Technicians handle broader network hardware and software troubleshooting, with a more hands-on technical role. Both roles are vital in network environments but differ in scope and certification requirements.

More about Cisco Customer Support Engineer jobs

What job categories do people searching Cisco Customer Support Engineer jobs look for?

The top searched job categories for Cisco Customer Support Engineer jobs are:

Cisco Customer Support Engineer jobs near you
Infographic showing various Cisco Customer Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,569 per year, or $37.8 per hour.

Customer Support Engineer

AutoRABIT Holding Inc.

Austin, TX • On-site

$50K - $70K/yr

Full-time

Posted 23 days ago

Job description

About the Role:
AutoRABIT is looking for a Customer Support Engineer to support AutoRABIT development processes and tools,who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.
As a Support Engineer, you will contribute to AutoRABIT products adoption andsuccess. You will provide an individualized level of service to ourcustomers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner.In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams.
Responsibilities:
  • You will be the first contact point for newcustomer supportrequests.
  • Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.
  • Collaborate withSales, SolutionConsultants, Engineering and Product managementto troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers.
  • Be creative, find solutions to improving the customer experience and the way we work.
  • Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted,and consistent with prior communications.
  • Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
  • Adhere to AutoRABIT's internal and customer contracted support SLAs
  • Excellent written and verbal US English communication skills.
  • Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support.
  • Responsible to adhere to set internal controls.
Desired Skills and Experience:
  • Excellent Customer service experience and communication skills
  • Attention to detail
  • Understanding and ability to learn technical concepts quickly
  • 2-3years previous Technical customer support experience
  • Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g.Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with.
  • Experience with system-wide deployments. Because sometimesan issue is not caused by the application itself, but by the network, the underlying server, the database, etc.
  • Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
  • Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
  • Familiarity with working with logs is a plus

Education and Qualifications:
  • Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
  • Any Salesforce certification is a plus
  • Must be a US citizen or permanent resident (Green Card holder), and capable of obtaining a US Government Security clearance if required
    Location: US
    Work Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other US time zones
    Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role.
    The annual salary for this role is $50,000 - $70,000, depending on experience, plus possible overtime
    THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.

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