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2Nd Line Support Engineer Jobs (NOW HIRING)

Content Guru

Support Engineer

Reston, VA · On-site

Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer ... Second- or third-line support experience * Network troubleshooting experience * Knowledge of Linux ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Provide first-line and second-line technical support to employees or customers. * Diagnose and ...

Red Cup IT, Inc.

IT Support Engineer

Los Angeles, CA · On-site

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Provide first-line and second-line technical support to employees or customers. * Diagnose and ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Second- or third-line support experience * Network troubleshooting experience * Knowledge of Linux ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Second- or third-line support experience * Network troubleshooting experience * Knowledge of Linux ...

Content Guru

Support Engineer

Reston, VA

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Second- or third-line support experience * Network troubleshooting experience * Knowledge of Linux ...

Actalent

Manufacturing Engineer

Holland, MI

$40 - $45/hr

Acting as a second-line support resource, the engineer diagnoses and resolves complex operational and equipment-related issues and plays a key role in launching new automation technologies and ...

Actalent

Manufacturing Engineer

Holland, MI

$40 - $45/hr

Acting as a second-line support resource, the engineer diagnoses and resolves complex operational and equipment-related issues and plays a key role in launching new automation technologies and ...

OSTTRA

Application Support Engineer

New York, NY · On-site

$80K - $90K/yr

Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams. Utilize ... Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's degree ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high ...

Red Cup IT

IT Support Engineer

Red Cup IT is seeking an IT Support Engineer who will provide technical assistance to users and ... Responsibilities : • Provide first-line and second-line technical support to employees or ...

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All Jobs2Nd Line Support Engineer Jobs

2Nd Line Support Engineer information

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How much do 2nd line support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for 2nd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

How does a 2nd line support engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd line support engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What is a 2nd line support engineer?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

More about 2Nd Line Support Engineer jobs
What states have the most 2Nd Line Support Engineer jobs? States with the most job openings for 2Nd Line Support Engineer jobs include:
What job categories do people searching 2Nd Line Support Engineer jobs look for? The top searched job categories for 2Nd Line Support Engineer jobs are:
2Nd Line Support Engineer jobs near you
Infographic showing various 2Nd Line Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer - Skaneateles, NY 13152

Merge IT

Skaneateles, NY • On-site

Full-time

Re-posted 29 days ago

Job description

Job Summary:
Merge IT is an enterprise-level company seeking to add an IT Support Engineer to their team in Skaneateles, NY. The role involves providing second-line technical support to end users, resolving various hardware and software issues, and ensuring high levels of customer satisfaction.
Responsibilities:
• Provide second-line technical support to end users via remote and onsite assistance
• Resolve hardware, software, operating system, application, and connectivity issues
• Act an escalation point for incidents and service requests from the Service Desk
• Perform IMAC activities (Install, Move, Add, Change) for end-user computing equipment
• Install, configure, replace, and decommission desktops, laptops, peripherals, and mobile devices
• Image, test, validate, and deploy end-user devices and applications
• Deliver hands-on desk-side support and end-user guidance following issue resolution
• Support VIP users and critical business meetings as required
• Accurately document incidents, service requests, and resolutions in the ticketing system
• Ensure tickets and tasks are completed within agreed service level agreements (SLAs)
• Maintain accurate asset records and manage IT equipment inventory
• Collaborate with internal support teams and escalate unresolved issues when necessary
• Follow defined operational, security, and customer support procedures
• Maintain a high standard of customer service and user satisfaction
Qualifications:
Required:
• Provide second-line technical support to end users via remote and onsite assistance
• Resolve hardware, software, operating system, application, and connectivity issues
• Act an escalation point for incidents and service requests from the Service Desk
• Perform IMAC activities (Install, Move, Add, Change) for end-user computing equipment
• Install, configure, replace, and decommission desktops, laptops, peripherals, and mobile devices
• Image, test, validate, and deploy end-user devices and applications
• Deliver hands-on desk-side support and end-user guidance following issue resolution
• Support VIP users and critical business meetings as required
• Accurately document incidents, service requests, and resolutions in the ticketing system
• Ensure tickets and tasks are completed within agreed service level agreements (SLAs)
• Maintain accurate asset records and manage IT equipment inventory
• Collaborate with internal support teams and escalate unresolved issues when necessary
• Follow defined operational, security, and customer support procedures
• Maintain a high standard of customer service and user satisfaction
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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