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2Nd Line Support Engineer Jobs (NOW HIRING)

Content Guru

Support Engineer

Reston, VA · On-site

Salary: Support Engineer Content Guru is a leading global provider of enterprise cloud Customer ... Second- or third-line support experience * Network troubleshooting experience * Knowledge of Linux ...

Red Cup IT, Inc.

IT Support Engineer

Los Angeles, CA

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Provide first-line and second-line technical support to employees or customers. * Diagnose and ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Provide first-line and second-line technical support to employees or customers. * Diagnose and ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Second- or third-line support experience * Network troubleshooting experience * Knowledge of Linux ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Second- or third-line support experience * Network troubleshooting experience * Knowledge of Linux ...

OSTTRA

Application Support Engineer

New York, NY · On-site

Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams. Utilize strong investigative and problem-solving skills to diagnose and resolve complex issues efficiently.

Actalent

Manufacturing Engineer

Holland, MI · On-site

$40 - $45/hr

Acting as a second-line support resource, the engineer diagnoses and resolves complex operational and equipment-related issues and plays a key role in launching new automation technologies and ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high ...

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2Nd Line Support Engineer information

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How much do 2nd line support engineer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for 2nd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What engineer makes $500,000 a year?

While most 2nd Line Support Engineers do not earn $500,000 annually, highly specialized or senior-level engineers in fields like software engineering, data science, or cybersecurity with extensive experience and advanced certifications can reach or exceed this income level, especially in high-cost living areas or with executive responsibilities. Such salaries often include bonuses, stock options, or other incentives beyond base pay.

What is L2 support salary?

The salary for a 2nd Line Support Engineer typically ranges from $40,000 to $70,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA or Microsoft may earn higher salaries. Factors such as technical skills, certifications, and company size influence compensation levels.

How does a 2nd Line Support Engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd Line Support Engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What is a level 2 support engineer?

A Level 2 Support Engineer is responsible for resolving more complex technical issues that cannot be handled by Level 1 support. They often troubleshoot hardware, software, and network problems, using diagnostic tools and technical knowledge, and may escalate issues to Level 3 or specialized teams if needed.

What does a 2nd line support engineer do?

A 2nd line support engineer handles more complex technical issues that cannot be resolved by first-line support. They diagnose and troubleshoot hardware, software, and network problems, often using remote tools and technical knowledge to resolve escalated customer or internal issues efficiently.

What are 2nd Line Support Engineers?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

More about 2Nd Line Support Engineer jobs
What states have the most 2Nd Line Support Engineer jobs? States with the most job openings for 2Nd Line Support Engineer jobs include:
What job categories do people searching 2Nd Line Support Engineer jobs look for? The top searched job categories for 2Nd Line Support Engineer jobs are:
2Nd Line Support Engineer jobs near you
Infographic showing various 2Nd Line Support Engineer job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
L2 Application Support Engineer - Manufacturing & Supply Chain Systems

L2 Application Support Engineer - Manufacturing & Supply Chain Systems

Staffingine LLC

Atlanta, GA • On-site

Contractor

Re-posted 20 days ago

Job description

Job Title: L2 Application Support Engineer – Manufacturing & Supply Chain Systems
Job Location: Atlanta, GA, USA
Job Type: Contract

Job Description:

  • We are looking for experienced and technically skilled L2 Support Engineer to handle advanced and escalated issues for our software platform for manufacturing processes / Supply chain workflows.
  • You will be a crucial link between our front-line support and our development teams, providing in-depth analysis, troubleshooting complex problems, and performing root cause analysis.
  • This role requires a deep understanding of our product's architecture and a strong ability to collaborate with various technical teams.
  •  As an L2 engineer, you will work closely with L1 support, engineering teams, and end customers to resolve functional and technical issues related to APIs, integrations, and process flows in live environments.