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2Nd Line Support Engineer Jobs (NOW HIRING)

About the Role Market Securities is looking for an IT Support Engineer to join our growing global I ... Provide 1st and 2nd line IT support for hardware, software and Microsoft 365. * Configure and ...

You will be the second line of defense for technical queries, working at the intersection of customers, frontline support and Engineering. This is a strong foundation role for someone early in their ...

You will be the second line of defense for technical queries, working at the intersection of customers, frontline support and Engineering. This is a strong foundation role for someone early in their ...

WI · On-site

Word jij onze Second Line Technical Support Specialist? Locatie: Regio Limburg - Luik Bij WAN-connect geloven we in de kracht van connectiviteit. Als Second Line Technical Support Specialist ben jij ...

Application Support Engineer

Woodbridge, NJ · On-site

$42.75 - $49.50/hr

We are looking for an Application Support Engineer to join a financial services organization in ... Deliver second-line technical support for end-user hardware, software, and application issues ...

Deliver global engineering support to customers, partners, and field engineers for the Lancope product line. * Support the operational needs of customers using Lancope products for network security ...

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Provide first-line and second-line technical support to employees or customers. * Diagnose and ...

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Provide first-line and second-line technical support to employees or customers. * Diagnose and ...

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2nd Line Support Engineer information

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$68

How much do 2nd line support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for 2nd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a 2nd line support engineer?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

How does a 2nd line support engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd line support engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

How much do 2nd Line Support Engineers make in the US?

2nd Line Support Engineers in the US typically earn between $50,000 and $75,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries, especially in tech hubs or with additional certifications like CompTIA or Microsoft Certified solutions expert.
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What states have the most 2Nd Line Support Engineer jobs?

States with the most job openings for 2Nd Line Support Engineer jobs include:

What are popular job titles related to 2Nd Line Support Engineer jobs?

For 2Nd Line Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various 2Nd Line Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

2nd Shift Paint Line Support

Oshkosh, WI • On-site

The Jor-mac Company Inc
Industrial Machinery Manufacturing • 51 - 200 employees

$18/hr

Full-time

Posted 15 days ago


Job description

2nd Shift Paint Line Helper

Schedule: Monday–Thursday, 4:30 PM–2:30 AM
Shift Premium: $4.00 per hour
Sign-On Bonus: $1,250

About Jor-Mac

The Jor-Mac Company is a contract manufacturer specializing in metal fabrications and assemblies. Since 1952, we have provided On-Time, High Quality & Cost Competitive metal fabrication solutions to Original Equipment Manufacturers (OEMs).

We have an experienced management team and a skilled, dedicated, motivated, and productive non-union workforce. Our capabilities include advanced metal fabrication engineering, SolidWorks and programming, layout and fixture development, a fully integrated ERP business operating system, lean manufacturing, and continuous improvement.

We are financially strong with capital for growth and investment and maintain a proactive, collaborative, and flexible approach to customer relationships.

About the Role

We are seeking a dependable and motivated Paint Line Helper to join our 2nd Shift manufacturing team. This position plays an important role in supporting the efficient operation of the automatic conveyor paint line by preparing materials, loading and unloading parts, maintaining an organized work area, and assisting the paint-line team throughout the production process.

The ideal candidate is comfortable working in a fast-paced manufacturing environment, follows instructions carefully, takes pride in quality work, and is committed to maintaining a safe and productive workplace.

Key Responsibilities
  • Assist with preparing the paint line for daily 2nd Shift production.
  • Load and unload parts and materials onto and from the paint line.
  • Organize parts and materials to support efficient production flow.
  • Assist paint-line operators and team members with production activities throughout the shift.
  • Monitor the paint line for potential production, quality, or equipment issues and promptly communicate concerns to the appropriate team member or supervisor.
  • Assist with moving, staging, and organizing materials throughout the paint-line area.
  • Maintain a clean and organized work area throughout the shift.
  • Assist with routine cleaning and basic maintenance activities as directed.
  • Support routine inspections to help ensure equipment and the work area are operating properly.
  • Follow production instructions, quality standards, and customer requirements.
  • Use appropriate material-handling equipment after completing required training or certification.
  • Follow all company safety policies and procedures and wear required personal protective equipment (PPE).
  • Work collaboratively with team members to meet daily production and quality goals.
  • Perform other duties as assigned.
Minimum Qualifications
  • High school diploma or equivalent preferred.
  • Previous manufacturing or production experience preferred but not required.
  • Ability to stand and remain active for extended periods.
  • Ability to frequently lift and/or move materials weighing up to 50 pounds.
  • Basic ability to understand and follow work instructions.
  • Strong attention to detail.
  • Dependable attendance and willingness to consistently work the assigned 2nd Shift schedule.
  • Ability to work effectively in a team-oriented manufacturing environment.
  • Commitment to workplace safety and quality.
Preferred Qualifications
  • Previous experience in a manufacturing, paint-line, or metal fabrication environment.
  • Familiarity with manufacturing safety standards and PPE requirements.
  • Basic mechanical aptitude.
  • Experience operating a forklift, pallet jack, or other material-handling equipment.
  • Previous experience working an off-shift or evening production schedule.
  • Ability to identify and communicate basic equipment or production concerns.
Physical Requirements
  • Ability to stand and walk for extended periods throughout the shift.
  • Frequent use of hands and arms to handle, load, unload, and organize parts and materials.
  • Ability to bend, stoop, reach, crouch, and occasionally kneel.
  • Frequently lift and/or move materials weighing up to 30 pounds and occasionally lift and/or move up to 50 pounds.
  • Ability to work safely around moving equipment, paint-line processes, varying temperatures, and elevated noise levels.
  • Ability to wear required PPE for the duration of the shift.
What We Offer
  • Monday–Thursday schedule
  • 4:30 PM–2:30 AM 2nd Shift
  • $4.00 per hour 2nd Shift premium
  • $1,250 sign-on bonus
  • Consistent 4-day workweek
  • Opportunity to develop manufacturing and paint-line skills
  • Team-oriented work environment
  • Opportunity for growth within a stable, established manufacturing company

If you're dependable, hardworking, and looking for a great opportunity to start or grow your career in manufacturing, join the Jor-Mac team as a 2nd Shift Paint Line Helper.


Monday–Thursday, 4:30 PM–2:30 AM