Support Manager
Atlanta, GA · On-site
Responsibilities : • Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution. • Maintain high customer service standards ...
Support Manager
Atlanta, GA · On-site
Responsibilities : • Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution. • Maintain high customer service standards ...
$19.50 - $24.75/hr
The role of the Desktop Support Technician is to provide first and second line support for all staff. The Desktop Support Technician is responsible for resolving support requests as well as meeting ...
$19.50 - $24.75/hr
The role of the Desktop Support Technician is to provide first and second line support for all staff. The Desktop Support Technician is responsible for resolving support requests as well as meeting ...
Support Manager
Atlanta, GA · On-site
Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution. * Maintain high customer service standards, utilizing ticketing software to ...
Support Manager
Atlanta, GA · On-site
Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution. * Maintain high customer service standards, utilizing ticketing software to ...
Support Manager
Atlanta, GA · On-site
Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution. * Maintain high customer service standards, utilizing ticketing software to ...
Support Manager
Atlanta, GA · On-site
Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution. * Maintain high customer service standards, utilizing ticketing software to ...
Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution. * Maintain high customer service standards, utilizing ticketing software to ...
Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution. * Maintain high customer service standards, utilizing ticketing software to ...
This individual will support the Global Head of Information Risk and Controls in overseeing, evaluating, and enhancing the effectiveness of the second line of defense while improving the execution of ...
This individual will support the Global Head of Information Risk and Controls in overseeing, evaluating, and enhancing the effectiveness of the second line of defense while improving the execution of ...
... second line of defense challenge on issue ratings, action plans and risk mitigation across Issue Management. * Coordinate the activities required to support various committees, ensuring applicable ...
... second line of defense challenge on issue ratings, action plans and risk mitigation across Issue Management. * Coordinate the activities required to support various committees, ensuring applicable ...
... 2nd line support to the reseller/distributors in all aspects of customer support Have a very high level of enterprise solution product knowledge Work with Technical Account Manager, Service Manager ...
... 2nd line support to the reseller/distributors in all aspects of customer support Have a very high level of enterprise solution product knowledge Work with Technical Account Manager, Service Manager ...
Service Engineer
Atlanta, GA · On-site
... 2nd line support to the reseller/distributors in all aspects of customer support • Have a very high level of enterprise solution product knowledge • Work with Technical Account Manager, Service ...
Service Engineer
Atlanta, GA · On-site
... 2nd line support to the reseller/distributors in all aspects of customer support • Have a very high level of enterprise solution product knowledge • Work with Technical Account Manager, Service ...
Reporting to the Chief Risk Information Officer (CIRO), this role serves as a critical second line of defense function, ensuring effective risk management across cybersecurity, while supporting the ...
Reporting to the Chief Risk Information Officer (CIRO), this role serves as a critical second line of defense function, ensuring effective risk management across cybersecurity, while supporting the ...
Compliance Officer
Atlanta, GA · On-site
Own the second-line whistleblowing and investigations function for the Verifone Group, including ... Support the sanctions compliance framework across the Verifone Group - including maintenance of the ...
Compliance Officer
Atlanta, GA · On-site
Own the second-line whistleblowing and investigations function for the Verifone Group, including ... Support the sanctions compliance framework across the Verifone Group - including maintenance of the ...
Own the second-line whistleblowing and investigations function for the Verifone Group, including ... Support the sanctions compliance framework across the Verifone Group - including maintenance of the ...
Own the second-line whistleblowing and investigations function for the Verifone Group, including ... Support the sanctions compliance framework across the Verifone Group - including maintenance of the ...
SUMMARYThe Powered Electric Maintenance Technician Provides First Line Support for all Production ... This role will provide direct support to 2nd shift operations*
Quick apply
SUMMARYThe Powered Electric Maintenance Technician Provides First Line Support for all Production ... This role will provide direct support to 2nd shift operations*
SUMMARY The Powered Electric Maintenance Technician Provides First Line Support for all Production ... This role will provide direct support to 2nd shift operations*
SUMMARY The Powered Electric Maintenance Technician Provides First Line Support for all Production ... This role will provide direct support to 2nd shift operations*
Maintenance Technician - 2nd Shift
GA · On-site
SUMMARY The Powered Electric Maintenance Technician Provides First Line Support for all Production ... This role will provide direct support to 2nd shift operations*
Maintenance Technician - 2nd Shift
GA · On-site
SUMMARY The Powered Electric Maintenance Technician Provides First Line Support for all Production ... This role will provide direct support to 2nd shift operations*
The role partners across business units and other second line functions to promote a strong risk ... Support design and continuous improvement of the operational risk framework, ensuring alignment ...
The role partners across business units and other second line functions to promote a strong risk ... Support design and continuous improvement of the operational risk framework, ensuring alignment ...
Service Engineer
Atlanta, GA · On-site
$70K - $100K/yr
Provide 2nd line support to the reseller/distributors in all aspects of customer support * Have a very high level of enterprise solution product knowledge * Work with Technical Account Manager ...
Service Engineer
Atlanta, GA · On-site
$70K - $100K/yr
Provide 2nd line support to the reseller/distributors in all aspects of customer support * Have a very high level of enterprise solution product knowledge * Work with Technical Account Manager ...
The role partners across business units and other second line functions to promote a strong risk ... Support design and continuous improvement of the operational risk framework, ensuring alignment ...
The role partners across business units and other second line functions to promote a strong risk ... Support design and continuous improvement of the operational risk framework, ensuring alignment ...
IT Support Specialist
Atlanta, GA · On-site
Provide first- and second-line technical support to users across global offices, both remotely and in person * Act as a primary point of contact for help desk requests, ensuring timely resolution and ...
IT Support Specialist
Atlanta, GA · On-site
Provide first- and second-line technical support to users across global offices, both remotely and in person * Act as a primary point of contact for help desk requests, ensuring timely resolution and ...
Senior Risk Management (SOX Controls, Oversight & Advisory)
Atlanta, GA · On-site
$77K - $95K/yr
... support, and remediation advisory. The role functions as an independent second line assurance ("watch the watchers"), providing oversight over control design, execution, testing quality, audit ...
Quick apply
Senior Risk Management (SOX Controls, Oversight & Advisory)
Atlanta, GA · On-site
$77K - $95K/yr
... support, and remediation advisory. The role functions as an independent second line assurance ("watch the watchers"), providing oversight over control design, execution, testing quality, audit ...
Second Line Support information
See Georgia salary details
$10.55 - $12.10
2% of jobs
$12.10 - $13.65
9% of jobs
$14.45 is the 25th percentile. Wages below this are outliers.
$13.65 - $15.20
26% of jobs
The median wage is $15.82 / hr.
$15.20 - $16.75
31% of jobs
$17.64 is the 75th percentile. Wages above this are outliers.
$16.75 - $18.31
12% of jobs
$18.31 - $19.86
7% of jobs
$19.86 - $21.41
5% of jobs
$21.41 - $22.96
3% of jobs
$22.96 - $24.51
2% of jobs
$24.51 - $26.06
1% of jobs
$26.06 - $27.61
1% of jobs
$10
$17
$27
How much do second line support jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for second line support in Georgia is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.46 per hour, depending on experience, location, and employer.
Job description
Job Summary:
AssuranceAmerica is a well-established organization providing property and casualty insurance products. As a Support Manager, you will deliver advanced technical support to associates, customers, and consultants while collaborating with various teams to resolve hardware and system issues.
Responsibilities:
• Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution.
• Maintain high customer service standards, utilizing ticketing software to track support needs and documenting solutions for reference and training purposes.
• Conduct setup and deprovisioning of access accounts, along with audits and proof reports for network access changes.
• Participate in special projects, collaborating with cross-functional teams on IT implementations, and assist in associate training.
• Resolve technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Lead, plan, and implement assigned projects to completion.
• Support and mentor Technical Support staff, providing feedback, direction, and correction on support tickets and projects.
• Act as an escalation point for service desk requests.
• Establish best practices throughout the technical support process.
Qualifications:
Required:
• Bachelor’s degree in Information Systems or related field or experience commensurate with four-year college degree.
• Minimum of 5 years' experience in a Help Desk role, demonstrating proficiency in various aspects of Help Desk support.
• Proficient in Microsoft Windows and Office 365 (all supported versions).
• Familiar with Remote Administration Utilities, desktop antivirus/antimalware software, and PC setup/configuration and deployment.
• Strong phone and communication skills.
• Experience with Active Directory, Entra ID, DHCP, DNS, server roles, and services.
• Active Directory and Entra ID User Setup and Management, asset management, and network LAN/WAN experience (TCP/IP/Subnet, VLAN).
• Strong communication and analytical skills for interactions with associates, managers, agents, and vendors.
• Exceptional customer service and communication skills.
• Strong interpersonal skills.
• Deadline-oriented with excellent time management skills.
• Ability to manage multiple priorities independently for multiple managers or department staff.
• Capability to interact with users of varying levels of computer expertise.
• Adherence to company guidelines for attendance and punctuality.
Preferred:
• A+, Net+ or comparable certifications are a plus.
• Technical certifications or training in PC hardware/software are highly desirable.
• Azure Cloud, Zendesk, Intune, ITIL experience are a plus.
Company:
AssuranceAmercia is an insurance holding company. Founded in 1998, the company is headquartered in Atlanta, USA, with a team of 201-500 employees. The company is currently Growth Stage.
AssuranceAmerica is a well-established organization providing property and casualty insurance products. As a Support Manager, you will deliver advanced technical support to associates, customers, and consultants while collaborating with various teams to resolve hardware and system issues.
Responsibilities:
• Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution.
• Maintain high customer service standards, utilizing ticketing software to track support needs and documenting solutions for reference and training purposes.
• Conduct setup and deprovisioning of access accounts, along with audits and proof reports for network access changes.
• Participate in special projects, collaborating with cross-functional teams on IT implementations, and assist in associate training.
• Resolve technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Lead, plan, and implement assigned projects to completion.
• Support and mentor Technical Support staff, providing feedback, direction, and correction on support tickets and projects.
• Act as an escalation point for service desk requests.
• Establish best practices throughout the technical support process.
Qualifications:
Required:
• Bachelor’s degree in Information Systems or related field or experience commensurate with four-year college degree.
• Minimum of 5 years' experience in a Help Desk role, demonstrating proficiency in various aspects of Help Desk support.
• Proficient in Microsoft Windows and Office 365 (all supported versions).
• Familiar with Remote Administration Utilities, desktop antivirus/antimalware software, and PC setup/configuration and deployment.
• Strong phone and communication skills.
• Experience with Active Directory, Entra ID, DHCP, DNS, server roles, and services.
• Active Directory and Entra ID User Setup and Management, asset management, and network LAN/WAN experience (TCP/IP/Subnet, VLAN).
• Strong communication and analytical skills for interactions with associates, managers, agents, and vendors.
• Exceptional customer service and communication skills.
• Strong interpersonal skills.
• Deadline-oriented with excellent time management skills.
• Ability to manage multiple priorities independently for multiple managers or department staff.
• Capability to interact with users of varying levels of computer expertise.
• Adherence to company guidelines for attendance and punctuality.
Preferred:
• A+, Net+ or comparable certifications are a plus.
• Technical certifications or training in PC hardware/software are highly desirable.
• Azure Cloud, Zendesk, Intune, ITIL experience are a plus.
Company:
AssuranceAmercia is an insurance holding company. Founded in 1998, the company is headquartered in Atlanta, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About AssuranceAmerica
Sourced by ZipRecruiter
Industry
Insurance services
Company size
51 - 200 Employees
Headquarters location
Atlanta, GA, US
Year founded
1998