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Seasonal Customer Support Jobs (NOW HIRING)

Michaels Stores

Seasonal Customer Service

Orange City, FL · On-site

$12.25 - $15.75/hr

Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and ... Support shrink and safety programs * Adhere to Standard Operating Procedures (SOPs) and Company ...

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Customer Service Representative

Fitchburg, MA · On-site

$16.25 - $22/hr

The Seasonal Customer Service Representative (CSR) is responsible for delivering high-quality customer support and sales services during the seasonal operational period. This is a desk-based role ...

Michaels Stores, Inc.

Seasonal Customer Service

Orange City, FL · On-site

$12.25 - $15.75/hr

Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and ... Support shrink and safety programs * Adhere to Standard Operating Procedures (SOPs) and Company ...

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How much do seasonal customer support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for seasonal customer support in the United States is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

What is a seasonal customer support?

Seasonal Customer Support jobs are temporary positions created by companies to handle increased customer inquiries and service needs during busy times of the year, such as holidays or peak shopping seasons. These roles typically involve answering customer questions, resolving issues, processing orders, or providing information via phone, email, or chat. Seasonal customer support staff are usually hired for a fixed duration and may work part-time or full-time depending on the employer's requirements. These positions can be a great way to gain experience in customer service and sometimes lead to permanent opportunities.

What is the difference between Seasonal Customer Support vs Customer Service Representative?

AspectSeasonal Customer SupportCustomer Service Representative
CredentialsTypically no specialized certifications required; experience preferredOften requires basic customer service training or certifications
Work EnvironmentTemporary, high-volume support during peak seasonsFull-time or part-time, ongoing support roles
Employer & Industry UsageRetail, e-commerce, travel industries during busy seasonsVarious industries including retail, telecom, banking
Search & Comparison IntentFocus on seasonal, temporary rolesLong-term, ongoing customer support roles

Seasonal Customer Support roles are temporary positions during peak seasons, requiring minimal certifications and focusing on high-volume support. Customer Service Representatives typically hold ongoing roles with more consistent hours and may require basic training. Both roles serve customer needs but differ mainly in duration and scope.

What skills and qualifications are needed to thrive as a seasonal customer support?

To thrive as a Seasonal Customer Support representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk ticketing systems, and standard office applications is typically required. Patience, resilience, and a positive attitude stand out as critical soft skills when handling high volumes of inquiries during peak seasons. These skills ensure efficient, friendly service and customer satisfaction, which are essential for retaining clients and upholding brand reputation during busy periods.

What are the main challenges faced by seasonal customer support, and how can they overcome them?

Seasonal Customer Support representatives often experience high call or inquiry volumes during peak seasons, which can be stressful and fast-paced. Adapting quickly to new systems and processes, especially if you're new to the company, is another common challenge. To overcome these hurdles, it's important to leverage training resources, communicate clearly with your team, and prioritize time management. Building rapport with customers and seeking support from experienced colleagues can also help ensure a positive and productive work experience.
What cities are hiring for Seasonal Customer Support jobs? Cities with the most Seasonal Customer Support job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
What states have the most Seasonal Customer Support jobs? States with the most job openings for Seasonal Customer Support jobs include:
Seasonal Customer Support jobs near you

SEASONAL CUSTOMER CARE SPECIALIST

Serena and Lily

Sausalito, CA • On-site

$22/hr

Other

Posted 23 days ago

Job description

SEASONAL CUSTOMER CARE SPECIALIST
At Serena & Lily, we know that cozy winters start with thoughtful details. As our customers prepare their homes for gatherings, celebrations, and the warmth of the season, our Seasonal Customer Care Specialists ensure that every interaction is seamless and stress-free - whether they're decorating for the holidays or selecting the perfect gift. We're here to make sure each order arrives beautifully and on time, so our customers can focus on what matters most.
In this role, you'll provide expert support across multiple channels (phone, email, SMS, and live chat), resolve order inquiries, and deliver exceptional service that builds long-term customer loyalty. If you thrive in a fast-paced environment, have a passion for home design, and excel at clear, professional communication, we'd love to have you on our team this season.
We're seeking full-time associates with the flexibility to work holidays and shifts that align with our busy season:
  • Monday - Friday: 5:30 AM - 2:30 PM PST
  • Monday - Friday: 7:00 AM - 4:00 PM PST
  • Monday - Friday: 7:30 AM - 4:30 PM PST
This is a seasonal position that starts August 24th and will go through January 15, 2027.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Customer Support: Act as the face of the Serena & Lily brand, providing a first-rate customer experience via various channels (phone, email, SMS, and live chat) to provide prompt and professional assistance. Respond to inquiries, resolve complaints, provide design consultation, and troubleshoot technical issues effectively. Develop rapport with customers, empathizing with their situations to build brand loyalty.
  • Product Knowledge: Become a Serena & Lily brand advocate by developing a deep understanding of our products and services in order to provide accurate and up-to-date information and design advice to our customers. Stay updated on product features, pricing, promotions, and any relevant changes or updates.
  • Problem Resolution: Investigate and resolve customer issues or complaints in a timely manner. Act as a liaison between the customer and internal departments, ensuring effective communication and a satisfactory resolution for the customer.
  • Order Processing: Process customer orders, returns, replacements, or other post-sale transactions accurately and efficiently. Verify and update customer information, payment details, and shipping addresses as required.
  • Documentation: Maintain accurate records of customer interactions, inquiries, complaints, and actions taken. Utilize customer relationship management (CRM) software or other systems to track and manage customer interactions and follow-up tasks.
  • Customer Feedback: Actively listen to customer feedback, suggestions, or concerns. Identify trends or recurring issues and provide valuable insights to improve products, services, or processes.
  • Quality Assurance: Adhere to established customer service standards and guidelines. Maintain a high level of professionalism, accuracy, and efficiency in all customer interactions. Continuously seek feedback to improve performance and meet or exceed service targets.
THE IDEAL CANDIDATE WILL HAVE:
  • Proven experience in a customer service role or similar position.
  • A passion for delivering exceptional service, demonstrating patience, warmth, empathy, and optimism when dealing with customer inquiries or complaints.
  • Creative problem-solving and critical-thinking abilities.
  • Strong ownership of customer issues and excellent organization and follow-up skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Comfortable with multitasking through multiple platforms.
  • Proficiency in using customer service software, CRM systems, and other relevant tools.
  • Strong accountability and understanding of metrics based work expectations.
  • Ability to work in a fast-paced, remote environment.
  • Exceptional verbal and written communication skills.
  • Strong command of the English language.

This position is 100% remote and we are hiring in the following states: Arizona, California, Connecticut, Delaware, Florida, Georgia, Illinois, Massachusetts, Maryland, Michigan, Montana, North Carolina, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Washington
Pay for this role is: $22/hr
This is a temporary position that may have the opportunity to extend into a regular full time position.
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