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Seasonal Customer Support Jobs (NOW HIRING)

Signet Jewelers Ltd.

Seasonal Customer Service

Peoria, IL · On-site

$16 - $17/hr

SEASONAL Customer Service & Shipping Associate - Watch Repair We are seeking a Seasonal Associate to support our Watch Repair facility in Peoria, with a strong focus on phone-based customer support.

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How much do seasonal customer support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for seasonal customer support in the United States is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

What is a seasonal customer support?

Seasonal Customer Support jobs are temporary positions created by companies to handle increased customer inquiries and service needs during busy times of the year, such as holidays or peak shopping seasons. These roles typically involve answering customer questions, resolving issues, processing orders, or providing information via phone, email, or chat. Seasonal customer support staff are usually hired for a fixed duration and may work part-time or full-time depending on the employer's requirements. These positions can be a great way to gain experience in customer service and sometimes lead to permanent opportunities.

What is the difference between Seasonal Customer Support vs Customer Service Representative?

AspectSeasonal Customer SupportCustomer Service Representative
CredentialsTypically no specialized certifications required; experience preferredOften requires basic customer service training or certifications
Work EnvironmentTemporary, high-volume support during peak seasonsFull-time or part-time, ongoing support roles
Employer & Industry UsageRetail, e-commerce, travel industries during busy seasonsVarious industries including retail, telecom, banking
Search & Comparison IntentFocus on seasonal, temporary rolesLong-term, ongoing customer support roles

Seasonal Customer Support roles are temporary positions during peak seasons, requiring minimal certifications and focusing on high-volume support. Customer Service Representatives typically hold ongoing roles with more consistent hours and may require basic training. Both roles serve customer needs but differ mainly in duration and scope.

What skills and qualifications are needed to thrive as a seasonal customer support?

To thrive as a Seasonal Customer Support representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk ticketing systems, and standard office applications is typically required. Patience, resilience, and a positive attitude stand out as critical soft skills when handling high volumes of inquiries during peak seasons. These skills ensure efficient, friendly service and customer satisfaction, which are essential for retaining clients and upholding brand reputation during busy periods.

What are the main challenges faced by seasonal customer support, and how can they overcome them?

Seasonal Customer Support representatives often experience high call or inquiry volumes during peak seasons, which can be stressful and fast-paced. Adapting quickly to new systems and processes, especially if you're new to the company, is another common challenge. To overcome these hurdles, it's important to leverage training resources, communicate clearly with your team, and prioritize time management. Building rapport with customers and seeking support from experienced colleagues can also help ensure a positive and productive work experience.
What cities are hiring for Seasonal Customer Support jobs? Cities with the most Seasonal Customer Support job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
What states have the most Seasonal Customer Support jobs? States with the most job openings for Seasonal Customer Support jobs include:
Seasonal Customer Support jobs near you

Customer Care Assistant - Seasonal/Part-time

Ernesta

Charlotte, NC • On-site

$25/hr

Part-time

Posted 6 days ago

Job description

Seasonal Customer Experience Associate
About Ernesta
Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience.
We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion-dollar global rug industry.
Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We're problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers.
Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes.
About the Role
Ernesta is looking for a Seasonal Customer Experience Associate to join our Customer Experience team during one of our busiest times of year. This is a temporary role ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in delivering exceptional service.
As a Seasonal Customer Experience Associate, you'll serve as a trusted resource for our customers, helping them navigate questions about their orders, products, deliveries, and care. You'll work alongside our experienced Customer Experience team to ensure every interaction reflects Ernesta's commitment to thoughtful, personalized service.
If you're energized by solving problems, communicating with empathy, and creating positive customer experiences, we'd love to hear from you.
What You'll Do
  • Deliver a warm, thoughtful, and efficient customer experience across email, phone, chat, and SMS.
  • Respond to customer inquiries related to orders, shipping, delivery scheduling, product information, rug care, and general support.
  • Troubleshoot customer concerns and partner with internal teams to resolve issues quickly and accurately.
  • Maintain a high level of accuracy while managing multiple customer conversations and priorities.
  • Help customers feel confident and cared for throughout their purchasing journey.
  • Learn Ernesta's products, policies, and systems to provide knowledgeable and consistent support.
  • Contribute to a collaborative team environment during a high-volume seasonal period.
  • This is an in-person role, based out of our showroom located in Atherton Mills in Charlotte, NC.

Seasonal Employment
  • In-person, Part-time (up to 29 hours/week)
  • Duration: Hire date through January 30th 2027
  • Hourly Rate: up to $25/hour
Qualifications
  • 1-3 years of experience in customer service, hospitality, retail, or another customer-facing role.
  • Exceptional written and verbal communication skills.
  • Naturally empathetic with a passion for helping people and solving problems.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Comfortable learning new technology and working across multiple systems.
  • Detail-oriented with sound judgment and a positive, team-first attitude.
  • Passion for home design, interiors, or creating exceptional customer experiences is a plus.
  • Availability to work a flexible schedule during the seasonal assignment, including occasional evenings or weekends in the showroom.
Nice to Have
  • Experience using customer support platforms such as Gladly, Shopify, or Salesforce.
  • Experience supporting ecommerce or direct-to-consumer brands.
  • Interest in interior design, home décor, or architecture.
Why Join Ernesta?
At Ernesta, every customer interaction matters. As a Seasonal Customer Experience Associate, you'll play an important role in helping us deliver a seamless, elevated experience during one of our busiest seasons while working alongside a collaborative team that values empathy, curiosity, and craftsmanship.
Equal Opportunity Employer
Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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