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Sbo Customer Service Jobs (NOW HIRING)

Cook Children's

Customer Service Specialist

Fort Worth, TX · On-site

$16.25 - $21.50/hr

The ultimate goal of the SBO is to integrate customer service and self-pay collection activities across Cook Children's Medical Center and Cook Children's Physician Network, providing a single point ...

Albany Med

Supervisor of Billing

Albany, NY · On-site

$70K - $108K/yr

Day (United States of America) Salary Range: $70,068.00 - $108,605.00 Supervisor, AMHS SBO Customer Service manages a team of representatives, overseeing daily operations to ensure high customer ...

Albany Medical College

$70K - $108K/yr

Day (United States of America) Salary Range: $70,068.00 - $108,605.00 Supervisor, AMHS SBO Customer Service manages a team of representatives, overseeing daily operations to ensure high customer ...

Albany Medical Center

Supervisor of Billing

Albany, NY · On-site

$70K - $108K/yr

Day (United States of America) Salary Range: $70,068.00 - $108,605.00 Supervisor, AMHS SBO Customer Service manages a team of representatives, overseeing daily operations to ensure high customer ...

New

Albanymed

Supervisor of Billing

Broadway, VA

$70K - $108K/yr

Day (United States of America) Salary Range: $70,068.00 - $108,605.00 Supervisor, AMHS SBO Customer Service manages a team of representatives, overseeing daily operations to ensure high customer ...

Albany Medical College

Supervisor of Billing

Albany, NY · On-site

$70K - $108K/yr

Day (United States of America) Salary Range: $70,068.00 - $108,605.00 Supervisor, AMHS SBO Customer Service manages a team of representatives, overseeing daily operations to ensure high customer ...

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How much do sbo customer service jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for sbo customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an SBO Customer Service representative?

SBO Customer Service representatives are professionals who assist customers with inquiries, issues, and requests related to SBO (Small Business Owner) services or products. They handle communication via phone, email, or chat, providing support, troubleshooting problems, and ensuring customer satisfaction. Their main goal is to resolve customer concerns efficiently while maintaining a positive relationship between the business and its clients.

How does the SBO Customer Service role typically interact with other departments within the company?

As an SBO Customer Service representative, you will frequently collaborate with departments such as Sales, Technical Support, and Billing to resolve customer inquiries efficiently. This teamwork ensures that customers receive accurate information and that their issues are addressed holistically. Regular communication with these teams is essential, especially when handling complex requests or troubleshooting account issues, making strong interpersonal and problem-solving skills valuable in this role.

What are the key skills and qualifications needed to thrive as an SBO Customer Service representative, and why are they important?

To thrive as an SBO Customer Service representative, strong communication skills, problem-solving abilities, and a customer-centric mindset are essential, often supported by a high school diploma or equivalent. Familiarity with CRM systems, online chat platforms, and ticketing tools is typically required to manage and resolve customer inquiries efficiently. Patience, active listening, and adaptability help representatives build rapport and provide effective support in a fast-paced environment. These skills are crucial for ensuring customer satisfaction, retention, and maintaining the company's reputation for quality service.

What is the difference between Sbo Customer Service vs Sbo Sales Representative?

AspectSbo Customer ServiceSbo Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote products, generate sales, acquire new customers
Required SkillsCommunication, problem-solving, product knowledgeCommunication, persuasion, product knowledge
Work EnvironmentCall centers, online support, retailRetail stores, events, online platforms
Common CertificationsCustomer service certifications, product trainingSales certifications, product training

While both roles require strong communication skills and product knowledge, Sbo Customer Service focuses on assisting customers and resolving issues, whereas Sbo Sales Representatives primarily aim to drive sales and acquire new clients. Understanding these differences helps job seekers target the right position within the industry.

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Infographic showing various Sbo Customer Service job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Specialist

Fort Worth, TX • On-site

Cook Children's
Health Care and Social Assistance • 5 - 10K employees
Learn more about Cook Children'sexternal

$16.25 - $21.50/hr

Full-time

Posted 9 days ago

Cook Children's Health Care System rating

7.9

Company rating: 7.9 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

Job description

Location:

Calmont Operations Building

Department:

CBO/Patient Financial Services

Shift:

First Shift (United States of America)

Standard Weekly Hours:

40

Summary:

The Customer Service Specialist serves as the first point of contact for handling a high volume of inbound and outbound telephone calls to resolve patient/guarantor billing concerns and inquiries in both hospital and professional billing. Process patient payments, set up payment arrangements and provides customer/patient education when necessary. Position requires a high level of customer service skills to establish and enhance positive relationships with patients, co-workers and others. The Cook Children's Cash Management, Customer Service and Document Control departments function as a part of a Single Billing Office (SBO) that supports all of Cook Children's Health Care System. The ultimate goal of the SBO is to integrate customer service and self-pay collection activities across Cook Children's Medical Center and Cook Children's Physician Network, providing a single point of contact, a single patient billing statement and increased transparency to guarantors thereby improving the patient collection process and patient experience.
Qualifications:

  • High school diploma or equivalent required.

  • 3 years of experience working with patient health and/or financial records.

  • Ability to type, spell, write or print legibly with accurate data entry skills and use computer and other office equipment.

Preferred:

  • Associates Degree

  • Knowledge of Epic Systems and/or OnBase.

  • Working knowledge of professional and hospital billing and follow-up preferred.

About Us:


Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.


Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.

What Cook Children's Health Care System employees say

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About Cook Children's Health Care System

Sourced by ZipRecruiter

Cook Children's Health Care System, based in Fort Worth, Texas, operates in the healthcare industry with a primary focus on pediatric health services. Established in 1918, the system has been committed to improving the health of children through the prevention and treatment of childhood diseases. This integrated pediatric healthcare system includes a medical center, physician network, home health company, research institute, and a health plan. At the core of its operations is the mission to 'Improve the Health of Every Child' in its community, reflecting its commitment to providing quality care, research, education, and prevention and wellness services.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Fort Worth, TX, US

Year founded

1918

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