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Sbo Customer Service Jobs (NOW HIRING)

Phelps Health

SBO Specialist | Full-Time

Phelps, NY · On-site

$19 - $25.50/hr

The SBO Billing Specialist is responsible for providing customer service and financial counseling ... Provides primary customer service for patient questions on patient responsible portions such as ...

Stcharles

Accounts Receivable Specialist

Bend, OR

$21.30 - $27.69/hr

The Single Billing Office (SBO) at St. Charles Health System (SCHS) provides revenue cycle services ... Delivers customer service and/or patient care in a manner that promotes goodwill, is timely ...

Stcharles

Financial Assistance Specialist

Bend, OR

$22.30 - $30.11/hr

... SBO is to deliver a delightful, transparent, and seamless experience to patients and customers that capture and collect the revenue earned by SCHS in a quality, efficient and timely manner. Services ...

MUSC

$19 - $25.50/hr

Summary The SBO Vendor & Collection Analyst will work in collaboration with the Revenue Cycle ... High school diploma with four (4) years medically related customer service/collections experience ...

MUSC

Summary The SBO Vendor & Collection Analyst will work in collaboration with the Revenue Cycle ... High school diploma with four (4) years medically related customer service/collections experience ...

MUSC

Summary The SBO Vendor & Collection Analyst will work in collaboration with the Revenue Cycle ... High school diploma with four (4) years medically related customer service/collections experience ...

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Sbo Customer Service information

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How much do sbo customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for sbo customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an SBO Customer Service representative?

SBO Customer Service representatives are professionals who assist customers with inquiries, issues, and requests related to SBO (Small Business Owner) services or products. They handle communication via phone, email, or chat, providing support, troubleshooting problems, and ensuring customer satisfaction. Their main goal is to resolve customer concerns efficiently while maintaining a positive relationship between the business and its clients.

How does the SBO Customer Service role typically interact with other departments within the company?

As an SBO Customer Service representative, you will frequently collaborate with departments such as Sales, Technical Support, and Billing to resolve customer inquiries efficiently. This teamwork ensures that customers receive accurate information and that their issues are addressed holistically. Regular communication with these teams is essential, especially when handling complex requests or troubleshooting account issues, making strong interpersonal and problem-solving skills valuable in this role.

What are the key skills and qualifications needed to thrive as an SBO Customer Service representative, and why are they important?

To thrive as an SBO Customer Service representative, strong communication skills, problem-solving abilities, and a customer-centric mindset are essential, often supported by a high school diploma or equivalent. Familiarity with CRM systems, online chat platforms, and ticketing tools is typically required to manage and resolve customer inquiries efficiently. Patience, active listening, and adaptability help representatives build rapport and provide effective support in a fast-paced environment. These skills are crucial for ensuring customer satisfaction, retention, and maintaining the company's reputation for quality service.

What is the difference between Sbo Customer Service vs Sbo Sales Representative?

AspectSbo Customer ServiceSbo Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote products, generate sales, acquire new customers
Required SkillsCommunication, problem-solving, product knowledgeCommunication, persuasion, product knowledge
Work EnvironmentCall centers, online support, retailRetail stores, events, online platforms
Common CertificationsCustomer service certifications, product trainingSales certifications, product training

While both roles require strong communication skills and product knowledge, Sbo Customer Service focuses on assisting customers and resolving issues, whereas Sbo Sales Representatives primarily aim to drive sales and acquire new clients. Understanding these differences helps job seekers target the right position within the industry.

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Sbo Customer Service jobs near you
Infographic showing various Sbo Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Patient Financial Services SBO Manager | Urgent Hire

Lancesoft INC

Dover, DE • On-site

$82K - $128K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

The Patient Financial Services SBO Manager plays a critical leadership role overseeing key financial operations within the healthcare revenue cycle. This position requires extensive experience managing patient financial services, billing, collections, and cash operations to ensure accurate and timely revenue flow. The manager will lead teams in multiple functions, including cash application and customer service, fostering operational efficiency and compliance in a dynamic hospital business office environment.

Responsibilities

  • Oversee patient financial services, billing, and collections teams to ensure effective revenue cycle management
  • Manage healthcare cash application, treasury functions, and payment reconciliation processes
  • Supervise day-to-day customer service operations within the business office
  • Implement revenue cycle strategies to improve cash flow and reduce denials
  • Ensure compliance with healthcare billing regulations and third-party reimbursement policies
  • Lead, mentor, and develop staff to achieve performance objectives and drive continuous improvement
  • Coordinate with cross-functional departments to optimize financial workflows and reporting

Required Qualifications

  • Bachelor's Degree in Business or related field OR
  • High School Diploma or GED with 8 years of progressive Revenue Cycle leadership experience OR
  • Associate Degree with 4 additional years of qualifying Revenue Cycle leadership experience
  • 7+ years of Revenue Cycle or Patient Financial Services experience.
  • Minimum 5 years of experience in Patient Financial Services, Patient Accounting, Revenue Cycle, Third-Party Reimbursement, Healthcare Billing, Medical Collections, and Hospital Business Office.
  • 5+ years in healthcare leadership or management.
  • Minimum 3 years of supervisory or leadership experience
  • Experience managing healthcare cash application, treasury functions, payment reconciliation, and customer service operations


~DW

Company Description

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

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About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

Social media

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