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Salesforce Field Service Lightning Remote Jobs in Rochester, NY

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

This position is fully remote, however, on limited occasion there may be a requirement to meet in ... Associates degree in computer science, information technology, or a related field Bachelors degree ...

Xplor

Account Executive

Rochester, NY · On-site +1

$100K/yr

... field services, laundry, education, and other membership-based and service-based industries ... You can work fully remote in this position, provided you have eligible working rights, and are able ...

Paychex

Digital Marketing Strategist

Rochester, NY · On-site +1

$79K - $124K/yr

... services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're ... Master's Degree in Business, Marketing or another relatable field - Preferred * 5 years of ...

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Salesforce Field Service Lightning Remote information

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How much do salesforce field service lightning remote jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for salesforce field service lightning remote in Rochester, NY is $61.28, according to ZipRecruiter salary data. Most workers in this role earn between $52.64 and $69.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Salesforce Field Service Lightning Remote specialist?

To excel as a Salesforce Field Service Lightning Remote Specialist, you need a solid understanding of Salesforce CRM, experience in service management processes, and ideally a Salesforce Field Service Consultant certification. Proficiency with Salesforce Field Service Lightning (FSL), workflow automation tools, and integration platforms is essential. Strong problem-solving, communication, and customer service skills help you effectively collaborate with remote teams and end users. These competencies are crucial for optimizing field operations, ensuring seamless service delivery, and maximizing the value of Salesforce solutions for organizations.

How does a Salesforce Field Service Lightning Remote specialist typically collaborate with on-site technicians and other remote team members?

As a Salesforce Field Service Lightning Remote specialist, you’ll work closely with on-site technicians, dispatchers, and other remote colleagues to optimize service delivery and resolve customer issues efficiently. Collaboration often involves real-time communication through Salesforce’s platform, sharing case updates, schedules, and resource availability. You may also participate in virtual meetings to coordinate deployments, troubleshoot technical challenges, and ensure alignment on project goals. Effective teamwork is essential, especially when solving complex problems or supporting high-priority field operations.

What is Salesforce Field Service Lightning Remote?

Salesforce Field Service Lightning (FSL) Remote refers to the use of Salesforce's cloud-based Field Service management solution by technicians and teams working outside the office. It enables organizations to efficiently manage mobile workforces, schedule and dispatch jobs, track inventory, and provide real-time updates, all from remote locations. By leveraging mobile apps, field technicians can access customer information, update work orders, and communicate with dispatchers while on-site, improving efficiency and customer satisfaction. FSL Remote is especially useful for companies with field service operations in industries like utilities, telecommunications, and healthcare.

What is the difference between Salesforce Field Service Lightning Remote vs Salesforce Service Technician?

AspectSalesforce Field Service Lightning RemoteSalesforce Service Technician
CredentialsSalesforce certifications, CRM knowledgeSalesforce certifications, technical skills
Work EnvironmentRemote, office-based or home officeOn-site customer locations or field
Industry UsageSalesforce ecosystem, service managementField service, technical support
Job FocusManaging service workflows remotelyPerforming technical repairs and installations

Salesforce Field Service Lightning Remote professionals primarily coordinate and manage service operations remotely within the Salesforce ecosystem, focusing on scheduling and customer communication. In contrast, Salesforce Service Technicians are hands-on field workers performing technical tasks on-site. Both roles require Salesforce knowledge, but their work environments and daily tasks differ significantly.

What are the most commonly searched types of Salesforce Field Service Lightning jobs in Rochester, NY? The most popular types of Salesforce Field Service Lightning jobs in Rochester, NY are:
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What job categories do people searching Salesforce Field Service Lightning Remote jobs in Rochester, NY look for? The top searched job categories for Salesforce Field Service Lightning Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Salesforce Field Service Lightning Remote jobs? Cities near Rochester, NY with the most Salesforce Field Service Lightning Remote job openings:
Salesforce Field Service Lightning Remote jobs near you

Help Desk Support Specialist

HHUNY, Inc.

Rochester, NY • Remote

$25 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Position Description: The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta, Team Dynamix, and other HHUNY applications by HHUNY staff and external Care Management Agency staff, and ensure requestors questions get answered.

Essential Duties & Responsibilities:
Function as Netsmart CareManager internal super-user by understanding all configuration logic and how future changes impact logic, build, reporting, etc.
Provide all application support functions for system end-users.
Serves as the first line of assistance with customers in addressing technical issues. This role requires conveying technical information to users in a way they can easily understand.
Manage credentials for the systems necessary for internal and external users.
Identify trends and training opportunities based on ticket submission with HHUNY Training team.
Manage Team Dynamix incidents to completion.
Manage ticket submissions and follow up with Netsmart help desk.
Continue to optimize use of help desk tools to streamline end user support.
Facilitate ongoing communication and meetings with external vendors.
Provide Tier 1 AWS workspace and configuration support.
Perform other related duties as assigned.
This position requires the employee to be located in upstate New York, preferably within 40 miles of Rochester, NY.
This position is fully remote, however, on limited occasion there may be a requirement to meet in the office per supervisory request, including new employee onboarding.
Minimum Qualifications:
Associates degree in computer science, information technology, or a related field
Bachelors degree in a related field is preferred beyond minimum requirements
HHUNY provides administrative support and governance to five affiliated Health Homes and over 90 Care Management Agencies in New York State. HHUNY has been at the forefront of adopting a person-centered, recovery-focused delivery service model for its Health Home members.
HHUNY offers a competitive benefits package which includes 28 days of paid time off per year immediately upon hire (8.62 hours earned each pay period), 14 paid holidays, comprehensive medical, dental and vision coverage, 401(K) retirement savings plan with 6% employer match, a fully remote workforce, and an Employee Assistance Plan, just to name a few!
If you feel this is the right fit for you, come join our amazing HHUNY team!

$25.00 - $28.85 Hourly

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