Customer Success Manager
York, NY · On-site +1
Maintain accurate customer records and Salesforce account hygiene. * Document customer architecture ... Fully remote role * Medical benefits
Customer Success Manager
York, NY · On-site +1
Maintain accurate customer records and Salesforce account hygiene. * Document customer architecture ... Fully remote role * Medical benefits
Remote Salesforce Architect information
See Rochester, NY salary details
$23.24 - $29.56
0% of jobs
$29.56 - $35.88
0% of jobs
$35.88 - $42.20
0% of jobs
$42.20 - $48.51
1% of jobs
$48.51 - $54.83
3% of jobs
$54.83 - $61.15
12% of jobs
$64.60 is the 25th percentile. Wages below this are outliers.
$61.15 - $67.47
17% of jobs
The median wage is $72.21 / hr.
$67.47 - $73.78
23% of jobs
$79.55 is the 75th percentile. Wages above this are outliers.
$73.78 - $80.10
21% of jobs
$80.10 - $86.42
13% of jobs
$86.42 - $92.74
11% of jobs
$23
$72
$92
How much do remote salesforce architect jobs pay per hour?
As of Jul 27, 2026, the average hourly pay for remote salesforce architect in Rochester, NY is $72.85, according to ZipRecruiter salary data. Most workers in this role earn between $65.48 and $81.11 per hour, depending on experience, location, and employer.
How does a Remote Salesforce Architect typically collaborate with distributed teams to ensure successful project delivery?
As a Remote Salesforce Architect, collaboration with distributed teams is a core part of the role. You will regularly participate in virtual meetings with developers, business analysts, and stakeholders to gather requirements, design scalable solutions, and oversee implementation. Clear communication, effective documentation, and the use of collaboration tools like Slack, Jira, and Zoom are essential for aligning team efforts and resolving technical challenges quickly. Additionally, you may mentor remote team members and conduct code or design reviews to maintain best practices and project standards.
What are the key skills and qualifications needed to thrive as a Remote Salesforce Architect, and why are they important?
To thrive as a Remote Salesforce Architect, you need deep expertise in Salesforce platform architecture, CRM solutions, and experience with system integration, often backed by a bachelor's degree and Salesforce Architect certifications. Mastery of Salesforce tools like Lightning, Apex, Visualforce, and integration platforms such as MuleSoft or APIs is typically expected. Strong communication, problem-solving, and leadership skills help you effectively collaborate with remote teams and translate complex requirements into scalable solutions. These skills and qualifications ensure the successful design, implementation, and optimization of Salesforce ecosystems to meet diverse business needs.
What is a Remote Salesforce Architect?
A Remote Salesforce Architect is a highly skilled professional who designs and oversees the implementation of complex Salesforce solutions for organizations, working primarily from a remote location. They ensure that the Salesforce platform is customized to meet business requirements, integrating it with other systems as needed. Their responsibilities include architectural planning, technical leadership, and ensuring best practices are followed in system development and deployment. Remote Salesforce Architects collaborate with stakeholders, developers, and administrators to deliver scalable and efficient solutions while working outside of a traditional office environment.
What is the difference between Remote Salesforce Architect vs Remote Salesforce Developer?
| Aspect | Remote Salesforce Architect | Remote Salesforce Developer |
|---|---|---|
| Required Credentials | Salesforce Certified Technical Architect (CTA), Salesforce Certified Technical Architect (CTA) or Salesforce Certified Advanced Administrator | Salesforce Certified Platform Developer I & II, Salesforce Certified Administrator |
| Work Environment | Designs overall Salesforce solutions, collaborates with stakeholders, and oversees implementation | Develops, tests, and deploys Salesforce applications and customizations |
| Employer & Industry Usage | Used by organizations needing high-level architecture and strategic Salesforce solutions | Used by companies for building and customizing Salesforce features and functionalities |
The main difference between a Remote Salesforce Architect and a Remote Salesforce Developer lies in their focus and responsibilities. The architect designs comprehensive Salesforce solutions and oversees implementation, requiring advanced certifications and strategic thinking. In contrast, the developer focuses on building and customizing Salesforce applications, requiring technical development skills and certifications. Both roles are essential in Salesforce projects but serve different stages of the implementation process.
What are the most commonly searched types of Salesforce Architect jobs in Rochester, NY? The most popular types of Salesforce Architect jobs in Rochester, NY are:
What are popular job titles related to Remote Salesforce Architect jobs in Rochester, NY? For Remote Salesforce Architect jobs in Rochester, NY, the most frequently searched job titles are:
- Contract Salesforce Architect
- Remote Salesforce Developer
- Remote Junior Salesforce Business Analyst
- Contract Salesforce Solution Architect
- Remote Salesforce Developer (Night Shift)
- Remote Nonprofit Salesforce Administrator
- Remote Senior Data Architect
- Full Time Senior Salesforce Developer
- Junior Salesforce Admin Remote
- Entry Level Salesforce Administrator Remote
What job categories do people searching Remote Salesforce Architect jobs in Rochester, NY look for? The top searched job categories for Remote Salesforce Architect jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Salesforce Architect jobs? Cities near Rochester, NY with the most Remote Salesforce Architect job openings:
Full-time
Posted 17 days ago
Job description
Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
Customer Lifecycle Management
Business Growth
Operational Excellence
Customer Site Visits
Requirements
Preferred Qualifications
About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
- Build trusted relationships with customer stakeholders and executive sponsors.
- Develop and execute Customer Success Plans aligned with customer business objectives.
- Drive customer adoption, retention, satisfaction, and long-term growth.
- Monitor customer health, usage trends, and business outcomes.
- Identify customer risks and proactively lead mitigation plans.
- Act as the primary customer advocate within Webbing.
Customer Lifecycle Management
- Coordinate customer onboarding and deployment activities.
- Ensure successful implementation of Webbing products and services.
- Conduct regular customer cadence meetings.
- Lead Executive Business Reviews (EBRs) and strategic planning sessions.
- Track commitments and ensure timely follow-up on action items.
Business Growth
- Partner with Sales to identify expansion and cross-sell opportunities.
- Support strategic account planning and customer growth initiatives.
- Promote adoption of new products and platform capabilities.
Operational Excellence
- Maintain accurate customer records and Salesforce account hygiene.
- Document customer architecture, stakeholders, and success plans.
- Monitor SIM usage, data consumption, and service trends.
- Coordinate operational requests with Customer Operations and Support.
- Ensure timely communication during incidents and major service events.
Customer Site Visits
- Travel regularly to customer locations across the United States.
- Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
- Strengthen executive relationships through face-to-face engagement.
- Support strategic customer initiatives and key business milestones.
Requirements
- 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
- Experience managing enterprise or B2B customers.
- Excellent communication, presentation, and relationship-building skills.
- Strong organizational, analytical, and project management abilities.
- Experience with Salesforce or similar CRM platforms.
- Professional English (spoken and written).
- Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.
Preferred Qualifications
- Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
- Experience managing strategic or global enterprise customers.
- Knowledge of APIs, eSIM technologies, or connectivity platforms
About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
- The opportunity for professional development within a reputable international innovative and growing company.
- The opportunity to join a team of highly professional specialists in an international environment.
- Fully remote role
- Medical benefits