Sales Operations Jobs in Springfield, IL (NOW HIRING)

Director of Operations- Airframe

What you’ll do:

• Plans and directs aircraft and avionics maintenance, installation, and shop activities and coordinates with other departments to assure high quality work and timely delivery to our customers. Maintains a safe work environment; ensures that stringent housekeeping, 5S standards and safety procedures and practices are followed; ensures that tools/equipment meet safety requirements; leads trend and root cause analysis and accident investigations. Maintains positive employee relations by providing an inclusive work environment
• Will manage a team of 70 technicians and managers.
• Attains P&L objectives by monitoring work-in-process to assure that work is accomplished within allotted hours and within cost of sales parameters.
• Responsible for all Hangar Line Maintenance functions, as well as the Electrical Shop, Avionics Shop, and Sheet Metal Shop.
• Reviews contract pricing to ensure that competitiveness, profitability, customer satisfaction, and market growth are maintained.
• Closely monitors sales forecast and WIP and works with the sales team to ensure plan targets are met.
• Reviews and corrects invoices for work performed in areas of his/her control to ensure the accuracy of the work description, hours charged, and parts issued.
• Coordinates and reviews the preparation of all work estimates (quotes) to ensure a prompt response to our customers.
• This position is a point of contact for technical questions from customers and for status of work-in-progress.
• Ensures that all employees receive appropriate technical training and on-the-job instruction to maintain the highest standards of quality.
• Promotes, encourages and leads employees towards a continuous improvement culture. Leads the implementation of Lean initiatives.
• Coordinates and liaises with quality assurance, engineering, material, customer service, sales, finance, etc. to resolve difficult or continuing problems and ensure production standards and goals are achieved.
• Monitors and analyzes output, cycle times, routings, labor, quality, staffing, facility usage, budget, financial performance, etc. for all cells/service operations and oversees and participates in the resolution of problems or reinforcement of positive findings.
• Conducts regular capacity planning of equipment, floor space and labor resources required based on forecast demands.
• Formulates, recommends and implements policies and programs to guide the corporation in maintaining and improving the competitive position and profitability of the operation.
• Actively participates in the appropriate management team(s), assisting with the development and realization of strategic plans, budgets, goals and outcomes.
• Ensures that all employees receive safety training and consistently employ safe work practices. Enforces quality standards; monitors and provides corrective action for workmanship issues.
• Responsible for ensuring positive employee relations by dealing with issues in a fair, equitable, and consistent manner.
• Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of direct reports.

What skills you will use:     

• Bachelor’s Degree or related field and/or equivalent experience.
• FAA Airframe and Power plant license and minimum of 5 years recent experience in in an Operational leadership role with delivered and sustainable results.
• P&L experience required. 
• Strong business acumen and innate curiosity with a talent for finding and maximizing opportunities in order to collaborate and contribute to the success of the total business model.
• Proven record of change management, operational excellence and continuous improvement achievements. 
• Demonstrated inspirational leadership experience with core values centered on a participative communication style with a high degree of transparency and empathy; must naturally lead by example through physical presence, employee engagement and communication with all levels of the organization effectively.
• Ability to lead effectively under tight deadlines and high stress situations with a steadfast commitment to prioritizing safety, quality and scheduling.
• Strong customer service aptitude and skilled in balancing customer demands with business unit priorities.
• Ability to analyze and troubleshoot technical problems.
• Must have planning, scheduling, and labor resource allocation skills with the ability to handle multiple projects and multiple deadlines.
• Possesses financial acumen, strong organizational, analytical, strategic planning, and decision-making and problem-solving skills while demonstrating situational awareness. 
• Effective communicator, both oral and written. Must possess excellent interpersonal customer and employee relations skills.
• Sit, stand, and/or walk for extended periods of time.
• Bend and climb in order to look at various parts of the aircraft.
• Manipulate a telephone, calculator, and computer keyboard.
• Speak audibly and intelligibly over the telephone and in person.
• See and read technical information and invoices.
• Work well in a demanding, stressful, fast-paced environment.
• Travel Requirement up 15%.