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Sales Operations Program Manager Jobs in Virginia

ServiceSource

Program Manager I - Operations

Lorton, VA · On-site

$75K/yr

Manage the day-to-day production operation and requirements of current projects by monitoring ... Meet or exceed all budget and financial objectives for assigned programs by aggressively pushing ...

NTT DATA Services

Program Manager

Arlington, VA · On-site

$117K - $195K/yr

The right candidate is a hands-on delivery leader who can manage a multidisciplinary enterprise engineering and operations program, maintain disciplined reporting and governance, resolve technical ...

NTT DATA Services

Program Manager

Arlington, VA · On-site

$117K - $195K/yr

The right candidate is a hands-on delivery leader who can manage a multidisciplinary enterprise engineering and operations program, maintain disciplined reporting and governance, resolve technical ...

ID.me

Revenue Operations Specialist

Mclean, VA · Hybrid

Experience: 3-5 years of experience in Revenue Operations, Sales Operations, Program Management, or related operational roles. * Collaboration: Demonstrated experience managing revenue operations and ...

NTT DATA Services

Program Manager

Arlington, VA · On-site

$117K - $195K/yr

The right candidate is a hands-on delivery leader who can manage a multidisciplinary enterprise engineering and operations program, maintain disciplined reporting and governance, resolve technical ...

Leidos

FUSION Deputy Program Manager

Charlottesville, VA · On-site

$139K - $251K/yr

Coordinate CONUS and OCONUS operations, staffing, deployments, and mission support. * Serve as acting Program Manager when required to maintain continuity of leadership. * Support responsible ...

ValidaTek, Inc.

Deputy Program Manager

Quantico, VA · On-site

$140K - $170K/hr

This role assists the Program Manager with operational oversight, resource coordination, service delivery, and customer engagement activities supporting mission-critical systems and infrastructure.

Socket.dev

Director, Sales Operations

Springfield, VA · On-site

$176 - $256/hr

Oversee project management for sales initiatives, ensuring projects are delivered on time and ... Oversee sourcing, procurement, and contractual activities for vendors implementing growth programs.

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All JobsSales Operations Program JobsSales Operations Program Manager JobsSales Operations Program Manager Jobs in Virginia

Sales Operations Program Manager information

See Virginia salary details

$36.2K

$98.5K

$145.2K

How much do sales operations program manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for sales operations program manager in Virginia is $98,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $110,000.00 per year, depending on experience, location, and employer.

How does a Sales Operations Program Manager typically collaborate with sales and cross-functional teams?

A Sales Operations Program Manager works closely with sales teams to streamline processes, implement tools, and analyze performance data to drive efficiency and effectiveness. They also coordinate with marketing, finance, and IT departments to align strategies and ensure smooth execution of sales programs. Effective communication and project management skills are essential, as the role often involves facilitating meetings, gathering requirements, and leading cross-functional initiatives. This collaborative environment provides opportunities to influence business outcomes and build strong professional relationships across the organization.

What is the difference between Sales Operations Program Manager vs Sales Operations Analyst?

AspectSales Operations Program ManagerSales Operations Analyst
CredentialsTypically requires a bachelor’s degree, often with project management or business certificationsUsually requires a bachelor’s degree in business, marketing, or related field
Work EnvironmentLeads projects, manages cross-functional teams, and develops strategic initiativesAnalyzes sales data, prepares reports, and supports sales teams with insights
Employer & Industry UsageCommon in tech, SaaS, and large sales organizationsWidely used across industries for sales support roles

The Sales Operations Program Manager focuses on managing sales projects and strategic initiatives, while the Sales Operations Analyst primarily analyzes sales data and supports sales teams. Both roles are essential in sales operations but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Sales Operations Program Manager, and why are they important?

To thrive as a Sales Operations Program Manager, you need strong analytical skills, project management expertise, and a solid understanding of sales processes, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems like Salesforce, data visualization tools, and often certifications in project management (such as PMP) are commonly required. Excellent communication, problem-solving, and stakeholder management are standout soft skills for this role. These abilities are vital for optimizing sales strategies, driving operational efficiency, and supporting sales teams effectively.

What does a Sales Operations Program Manager do?

A Sales Operations Program Manager is responsible for optimizing and overseeing the processes, tools, and strategies that support a company's sales team. They analyze data, implement sales technologies, and coordinate cross-functional projects to improve sales efficiency and effectiveness. By developing best practices and ensuring smooth communication between departments, they help drive revenue growth and achieve sales targets. Their role often involves project management, process improvement, and collaboration with sales, marketing, and finance teams.
What are popular job titles related to Sales Operations Program Manager jobs in Virginia? For Sales Operations Program Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Sales Operations Program Manager jobs in Virginia look for? The top searched job categories for Sales Operations Program Manager jobs in Virginia are:
What cities in Virginia are hiring for Sales Operations Program Manager jobs? Cities in Virginia with the most Sales Operations Program Manager job openings:
Sales Operations Program Manager jobs near you
Infographic showing various Sales Operations Program Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $98,497 per year, or $47.4 per hour.

Operations & Technical Program Manager (OPM/TPM)

Tria Federal

Arlington, VA • On-site

$148K - $192K/yr

Other

Medical, Life

Re-posted 2 days ago

Job description

Who we are:

Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow.

We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply.

Job Description:

Tria Federal is seeking a seasoned Operations & Technical Program Manager (OPM/TPM) to serve as the single accountable leader for one of our HelpDesk programs- a multi-CLIN, high-volume federal contact center program supporting CMS stakeholders across the healthcare ecosystem. This hybrid role fuses executive-level service delivery oversight with hands-on technical program management, requiring an individual who is equally comfortable presenting KPI dashboards to government clients and triaging an Agile sprint backlog with an engineering team.

Thehelpdeskportfolio handlesin excess of100,000 contacts per month across multipleindividualhelp desks operating on an AI-native Amazon Connect telephony platform. The ideal candidate will have directly comparable experience - managing federal help desk operations at scale - and will be expected to drive continuous innovation through intelligent automation, workforce optimization, and platform modernization initiatives.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
  • Master's degree preferred (MPA, MBA, MS-IT, or equivalent)
  • 10+ years of progressive experience in federal IT service delivery or contact center program management
  • Minimum 5 years in a senior program management role overseeing operations of 100,000+ monthly contact center interactions within a federal government contract environment
  • Demonstrated experience managing multi-CLIN, multi-vendor federal contracts at CMS, HHS, or comparable civilian health agencies
  • Proven Agile/SAFeTPM experience: backlog ownership, sprint cadence management, and stakeholder-facing technical reporting
  • Hands-on experience with cloud-native contact center platforms; Amazon Connect experience strongly preferred
  • Track record of driving automation or AI adoption in a help desk or service desk context (chatbots, predictive routing, automated QA)
  • Technical Competencies
    • Contact Center Platforms: Amazon Connect (required), NICECXoneor comparable (migration experience a plus)
    • ITSM & CRM: ServiceNow (IT Service Management workflows, SLA management, ticketing)
    • AI/Automation: Amazon Lex, Contact Lens, Amazon Q, WFM tooling, or equivalent intelligent automation platforms
    • Analytics & Reporting:QuickSight, Power BI, or equivalent BI platforms for operational dashboards
    • Agile Tools: Jira, Confluence, Azure DevOps, or equivalent
    • Cloud & Security: AWS GovCloud familiarity; CMS ARS / NIST 800-53 framework awareness
    • SDLC: Environment governance (Dev/Test/Prod discipline), CI/CD pipeline awareness, change management

Responsibilites:

  • Operations Program Management
    • Own end-to-end service delivery across allprogram areas, ensuring SLA, SLO, and QASP compliance for contact volumes exceeding 100,000 interactions per month
    • Serve as the primary COR-facing point of accountability; lead weekly, monthly, and quarterly program reviews with CMS stakeholders
    • Manage high-volume helpdesk environments supporting federal customers, including call center operations, ticket management, escalation handling, quality assurance, workforce planning, and performance monitoring.
    • Provide leadership across Tier 1, Tier 2, and specialized support teams to ensure operational alignment, responsiveness, and accountability.
    • Monitor key performance indicators, including average speed to answer, abandonment rate, first call resolution, mean time to resolve, ticket aging, customer satisfaction, backlog volume, and SLA compliance.
    • Partner with staffing, training, workforce management, and quality teams to ensure proper coverage, skill alignment, and continuous improvement of helpdesk performance.
    • Identify operational risks, service delivery gaps, and recurring issues, and implement corrective action plans to improve outcomes.
    • Serve as a key customer-facing leader for operational reviews, performance discussions, transition activities, and executive-level reporting.
    • Support transition-in, ramp-up, stabilization, and continuous improvement activities across the program.
  • Technical Program Management & Backlog Ownership
    • Lead the technical program management function for the helpdeskplatform, including management of the technical roadmap, service desk backlog, process automation initiatives, and platform enhancement priorities.
    • Work closely with engineering, service management, cybersecurity, infrastructure, and application teams to identify, prioritize, and implement technical improvements that enhance helpdesk efficiency and user experience.
    • Lead sprint planning, backlog grooming, velocity tracking, and retrospectives using Agile/SAFemethodologies
    • Partner with engineering and solution architects to define technical requirements, acceptance criteria, and definition-of-done standards for platform features
    • Drive implementation and optimization of the Amazon Connect contact center platform - including Amazon Lex chatbot deflection, Contact Lens QA analytics, and Amazon Q AI integration
    • Oversee ServiceNow (SNOW) integration planning and external dependency management (e.g., ICF-managed enterprise SNOW enhancements)
    • Own and manage the service desk innovation backlog, ensuring that requirements are clearly defined, prioritized, tracked, and delivered in alignment with program objectives.
    • Drive adoption of modern service desk capabilities, including automation, self-service, knowledge management, AI-enabled support, analytics, workflow optimization, and improved integration across ITSM platforms.
    • Translate operational pain points into actionable technical initiatives and measurable improvement plans.
    • Facilitate cross-functional planning sessions, backlog reviews, sprint prioritization, stakeholder updates, and implementation readiness discussions.
    • Ensure technical initiatives are aligned with federal contract requirements, security standards, operational needs, and customer priorities.
  • Innovation
    • Champion a culture of innovation within the service desk; identify and prototype AI/automation use cases including predictive analytics, workforce management (WFM) optimization, and automated QA
    • Evaluate emerging contact center technologies (voice bots, LLM-powered agent assist, omnichannel routing) and develop business cases for adoption
    • Lead development of innovation proposals, ROM analyses, and surge CLIN responses aligned to government appetite for modernization
    • Track industry benchmarks and federal contact center best practices; embed findings into program improvement plans
    • Collaborate with BD/capture teams on white papers, past performance documentation, and proposal technical volumes
  • Service Delivery and Continuous Improvement
    • Develop and implement strategies to improve service desk performance, reduce call and ticket volume, increase first-contact resolution, and improve customer satisfaction.
    • Use data-driven analysis to identify trends, recurring incidents, process bottlenecks, knowledge gaps, and automation opportunities.
    • Champion ITIL-based service management practices, including incident management, request fulfillment, problem management, change coordination, knowledge management, and continual service improvement.
    • Lead root cause analysis efforts for recurring issues and ensure corrective actions are implemented and tracked to closure.
    • Partner with knowledge management teams to improve scripts, standard operating procedures, job aids, and self-service content.
    • Establish a culture of accountability, responsiveness, innovation, and customer-focused service delivery.

Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success.


As a company that cares about people, we seek to cultivate a culture in which all can thrive personallyandprofessionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at workand in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.

California Consumer Privacy Act (CCPA)

We are committed to protecting your privacy. As part of our compliance with the California Consumer Privacy Act (CCPA), we want to inform you about how we collect, use, and protect your personal information during the job application process. For more details, please review https://www.oag.ca.gov/privacy/ccpa.

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