Sales Operations Program Manager Jobs in Kentucky

Summary: Plans and manages activities of a designated project(s) to ensure goals and objectives are accomplished within a prescribed time frame and within funding parameters by performing any combination of all essential duties and responsibilities. This individual is the “conductor” of a given project(s) and responsible for project’s success, removing roadblocks, and recovering from issues if they arise.

Essential Functions: Includes the following (other duties may be documented and assigned by local management and some duties may not apply dependent upon the requirements of the position at each specific Astemo Americas, Inc. site and/or the strengths of the employee and the needs of the company):

• Supports all business objectives of the company by aligning Program Management activities with the organizational goals and objectives.
• Represent the company with assigned customers.
• Responsible for maintaining customer relationships and understanding expectations.
• Within the scope of their position, manage and track open issues. Drive open issues to closure through tracking, delegation, and escalation.
• Plan program activities and develop master timing schedules that meet program objectives.
• Lead the assigned program(s)’ activities for continuous future development, growth and improvement of the program, department and company.
• Within the scope of responsibility, ensure customer satisfaction feasibility and design specifications and keep record of customer design.
• Travel to customer locations supporting product development throughout for product reviews, testing, and change updates with periodic travel with customer to company manufacturing facilities (domestic and international).
• Develop program status reports and report status to management.
• Lead the coordination of technical reviews, including dry-runs to ensure customer expectations are addressed.
• Maintain master program book and coordinate APQP activities.
• Monitor prototype and pre-production builds for adherence to design intent. Identifies issues and leads resolutions.
• Responsible for coordinating all product development activity between OEM customer and responsible departments within the company.
• Manage assigned program’s product launch phases (including control of program timing requirements, program issues and commercial impact of design changes.
• Review and/or develop cost analyses and proposals aimed at reduction of cost and/or improvement or the assigned program’s sales operations.
• Participate in customer strategic discussions for issue resolution.
• Lead coordination of manufacturing, quality, and engineering “exceptions” and/or clarification lists. Ensure all customer requirements have been addressed. Work with teams to negotiate requirements with customer.
• Manage internal project approval and cost details, technical and commercial change logs.
• Directly support project teams (engineer, quality, sales, etc.) and follow up on related projects.

Qualifications (Education Skills and/or Special Knowledge):

The ideal candidate will:

• Excellent analytical and communication skills
• Proficient in Microsoft Word, PowerPoint, Excel, Project
• High level of customer interface experience
• Ability to work independently with minimal direction
• Well organized, detail oriented

Education: Bachelor’s Degree in Engineering or Project/Program Management

Experience: 5 – 15 years of industry experience

Supervisory Responsibilities: May be required to supervise the duties of others to perform the job responsibilities as designated by area/department management to ensure project success/deliverables.

Job level determined by various factors such as organization size, responsibility, career stage, and capabilities

Working Conditions:

Physical Demands: Required to sit or stand for long periods of time. The employee may occasionally lift and/or move up to 25 pounds. Have ability to work 40-60 hours per week.

Travel: Domestic and international travel may be required as needed.

Work Environment: Primarily in a professional business office with exposure to testing areas and periodic exposure to manufacturing areas.