JOB DESCRIPTION
DayโtoโDay:
Insight Global is seeking a Sales & Lending Associate for one of our clients in the pawn and resale industry. This role is onsite at the clientโs Antioch, CA location and supports daily retail sales and collateralized lending operations. This is a fast paced environment with a great long term opportunity to grow in this company.
Day to day:
โข Work directly with walkโin customers to provide pawn loan and retail sales support
โข Evaluate items for collateralized loans using pricing guides and pawn software
โข Clearly explain loan terms, values, and transaction details to customers
โข Accurately write, renew, and service pawn loans
โข Buy and sell merchandise while ensuring a positive inโstore customer experience
โข Spend a majority of the day in a customerโfacing role on the sales floor
โข Use pawn software to document transactions and determine secondโhand used values
โข Support general store operations from open to close
โข Assist with basic social media or promotional efforts as needed
REQUIRED SKILLS AND EXPERIENCE
Desired Skills and Experience:
โข 1โ2+ years of experience in customer service or sales environments (restaurant, retail, or other fastโpaced service roles preferred)
โข Strong customerโfacing personality with the ability to engage and build rapport with a wide range of customers
โข Comfortable discussing pricing, value, and loan terms with customers
โข Selfโmotivated with the ability to stay productive throughout the day
โข Willingness to learn through adโhoc training and coaching
โข Ability to remain calm and professional in diverse or highโpressure customer situations
โข Basic computer and math skills with the ability to learn pawn software and pricing guides
Hours:
- 9:15am-6:30-7pm 4 days a week and 9:15am-4:30pm Saturday
One day a week off and every Sunday (Schedule is 2 weeks in advance) - GOING TO BE DOING OVERTIME