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Saas Operations Manager Jobs in Ohio (NOW HIRING)

AppFolio

Revenue Operations Manager

Columbus, OH · On-site

$114K - $143K/yr

The Revenue Operations Manager will be part of a high-performance and collaborative sales ... Experience in S&M SaaS operations teams utilizing SFDC reporting and analytics platforms to deliver ...

Millcraft

IT Operations Manager

Independence, OH · On-site

Manage IT vendors and contracts - hardware, connectivity, and SaaS - holding partners accountable ... Own operational and infrastructure projects end-to-end - scoping, planning, execution, and adoption ...

Millcraft

IT Operations Manager

Independence, OH · On-site

Manage IT vendors and contracts -- hardware, connectivity, and SaaS -- holding partners accountable ... Own operational and infrastructure projects end-to-end -- scoping, planning, execution, and ...

RH Aero Systems

Manager, IT Operations

Mason, OH · On-site

Partner with the EU & MEIA Region Global IT Operations Manager to unify global support models ... SaaS based identity management & SSO technologies * Enterprise infrastructure (network, server ...

Forhyre

OH

We are looking for a DevOps Product Manager to help us build functional systems that improve ... As a Product Manager (SaaS), you will work alongside other Product Managers to scale and improve ...

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Saas Operations Manager information

See Ohio salary details

$29.5K

$60.3K

$112.7K

How much do saas operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for saas operations manager in Ohio is $60,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $73,700.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is a SaaS operations manager a high paying job?

A SaaS operations manager typically earns a competitive salary that reflects experience, industry demand, and company size. Salaries for this role often range from mid to high six figures in larger organizations, especially with expertise in cloud platforms, process optimization, and team management.
What are popular job titles related to Saas Operations Manager jobs in Ohio? For Saas Operations Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Saas Operations Manager jobs in Ohio look for? The top searched job categories for Saas Operations Manager jobs in Ohio are:
What cities in Ohio are hiring for Saas Operations Manager jobs? Cities in Ohio with the most Saas Operations Manager job openings:
Saas Operations Manager jobs near you
Infographic showing various Saas Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $60,328 per year, or $29 per hour.

Revenue Operations Manager

AppFolio

Columbus, OH • On-site

$114K - $143K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

AppFolio rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

181st of 242 rated software companies

Job description

Hi, We’re AppFolio
We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.
The Revenue Operations Manager will be part of a high-performance and collaborative sales operations and enablement team. This role will encompass many aspects of operating a best in class sales organization including Go-to-market (GTM) planning, sales forecasting, business operations, and data analytics. This individual will have a deep understanding of our sales process, business initiatives, sales drivers, and our growth targets. A successful candidate in this role will be a key player in collaborating with Sales and Business leaders to identify and activate opportunities for improvement to achieve growth in each market segment.
Example projects include identifying business whitespace, building reporting infrastructure and executive dashboards, supporting pipe review cadences and business growth initiatives, and assisting in annual planning and monthly forecasting.
Your impact
  • Serve as strategic business partner to sales leaders to support performance reporting, KPI tracking, forecasting, and overall business performance.
  • Develop and maintain reports and dashboards that track business objectives/key results to accurately gauge the success of the business and help increase sales productivity.
  • Derive meaningful, actionable insights and specific recommendations from  sophisticated business analyses and advanced modeling to improve GTM effectiveness.
  • Create and deliver presentations with data-driven insights and a strategic narrative for senior executives.
  • Participate in the annual business planning process for the sales team through support with capacity planning, territory carving and quota setting.
  • Partner in determining the set of tools, automation, and processes needed to scale with the business.
  • Work cross-functionally with other business units teams including Marketing, Business Systems, and Finance
    Qualifications
    • Self Starter: Ability and expectation to take initiative; Someone who can work with minimal supervision and input to identify and execute against strategic business initiatives
    • Efficiency: Able to produce significant output with minimal wasted effort.  Successfully manage multiple projects from execution through to implementation and optimization
    • Communication: Able to provide a clear communication regarding strategy (what we are doing, why, how it impacts) and present it in a clear, articulate, real, and consistent way across all levels, internally and externally
    • Analytical Skills: Able to draw insightful conclusions from data. Deliver timely insights that contribute to driving performance; Effective at developing and maintaining performance dashboards and business intelligence
    • Flexibility / Adaptability: Adapts quickly to changing priorities and conditions.  Agile and can lead effectively through change. 
    • Technical Expertise:  Experience in S&M SaaS operations teams utilizing SFDC reporting and analytics platforms to deliver insights. Experience in Tableau, SQL, Advanced Excel/Google Sheets is a plus.
    • Growth Mindset: Positive, owns outcomes and takes responsibility for actions and relationships.
    • Honesty / Integrity: Does not cut corners ethically, earns trust and maintains confidences (this role will have access to company and personal confidential information).

     

    Must-Haves 
    • 3+ years of experience in management consulting, finance, sales operations, business operations, or an analytical/operational role
    • BA/BS degree or equivalent work experience
    • Advanced Excel Modeling / Analytical skills and CRM Reporting experience
    • Strong experience with Salesforce, SQL and Tableau preferred
    • Experience in software or services industry is a plus
    • Experience within a scaling organization in a fast paced, high growth environment 
    • Has strong analytical skills and a structured approach to solving unique business problems
    Location
    Find out more about our locations by visiting our site.
    Compensation & Benefits
    The compensation that we reasonably expect to pay for this role is: $114,400 - $143,000 [base pay/OTE]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, experience, and internal equity.
    Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.
    Regular full-time employees are eligible for benefits - see here.

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