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Canopy Works

Customer Implentation Manager

Intro Canopy is looking for a hands-on, customer-focused Implementation Manager to lead the successful rollout of our wearable safety and RTLS technology across hospital systems and enterprise health ...

W3Global Inc.

Account Coordinator

Houston, TX

$50K - $60K/yr

Using cloud-based software, location-tracking technology (RTLS), IoT devices, and analytics, we help healthcare organizations improve efficiency, optimize resource utilization, reduce equipment loss ...

Medasource

Systems Analyst

Pittsburgh, PA · On-site

$40 - $60/hr

Provide application support for Patient Engagement systems, including RTLS, Nurse Call, and Telesitting/Virtual Nursing, with a focus on integration and new tower initiatives * Manage projects ...

HID

Product Owner - Fixed Infrastructure

Responsibilities : • Gathering market requirements for industrial/ manufacturing and health care users and generating product features with acceptance criteria for RTLS fixed infrastructure ...

Tech Firefly

Senior Solutions Architect

$120/hr

Experience with RTLS deployment, AMR logistics, or smart room / IPX platforms * Familiarity with Epic-first evaluation frameworks for third-party technology decisions

CenTrak

Agile Project Manager

Newtown, PA · On-site

Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. We strive to ensure the right technology is available at the right time to save lives and manage ...

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How much do rtls jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for rtls in the United States is $21.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is an RTLS?

An RTLS (Real-Time Location System) job typically involves working with technology that tracks and manages the real-time location of assets or people using RFID, GPS, Bluetooth, or other wireless technologies. Professionals in this field may be responsible for system design, implementation, maintenance, and data analysis to improve operational efficiency and security. Common industries utilizing RTLS include healthcare, manufacturing, logistics, and retail.

What are the typical responsibilities of an RTLS specialist on a daily basis?

RTLS Specialists are responsible for designing, deploying, and maintaining real-time location systems that track assets, personnel, or equipment within a facility. On a daily basis, they may install and calibrate hardware sensors, troubleshoot technical issues, analyze location data, and collaborate with IT or operations teams to optimize system performance. They often provide training to end-users and create documentation to ensure proper system use. The role balances hands-on technical work with cross-functional communication, providing variety and engagement in the workday.

What are the key skills and qualifications needed to thrive in the RTLS position, and why are they important?

To excel as an RTLS (Real-Time Location Systems) Specialist, you need expertise in RFID, Wi-Fi, or Bluetooth-based tracking technologies, along with a background in IT, engineering, or related fields. Familiarity with RTLS hardware, database management, asset tracking software, and relevant certifications such as CompTIA Network+ or Cisco CCNA are highly valued. Analytical thinking, problem-solving, and effective communication help differentiate top professionals in this field. These capabilities ensure efficient deployment and maintenance of RTLS solutions, optimizing workflow and asset management in various industries.

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Rtls jobs near you
Infographic showing various Rtls job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $44,139 per year, or $21.2 per hour.

Customer Implentation Manager

Canopy Works

Remote

Full-time

Re-posted 3 days ago

Job description

Intro
Canopy is looking for a hands-on, customer-focused Implementation Manager to lead the successful rollout of our wearable safety and RTLS technology across hospital systems and enterprise healthcare environments. This role is deeply customer-facing and requires someone who can manage complex deployments from kickoff to go-live - including coordinating hardware logistics, engaging cross-functional stakeholders, and driving time-to-value. If you thrive in high-accountability environments, love working directly with clinicians, IT, and executive sponsors, and have experience bringing healthcare tech to life in the field, we want to hear from you.
About Canopy
Canopy is committed to creating safer and more supportive environments for those on the front lines of care. Our mission is to help hospitals ensure that healthcare workers feel safe, appreciated, and empowered every day to deliver the highest quality of care.
We develop and deploy critical safety technology, including our wearable duress system and Real-Time Location System (RTLS) portfolio, delivered as a comprehensive service to enterprise healthcare systems across the United States.
Join our collaborative, mission-focused team and use your implementation expertise to make a real difference in the lives of those who care for others.
Key Responsibilities
  • Co-lead customer deployments alongside a Canopy Customer Success Manager, serving as the primary implementation point of contact across 4-7 active projects.
  • Develop and manage deployment project plans, timelines, and stakeholder alignment in partnership with internal and external teams.
  • Manage customers to a mutually agreed go-live date based on their readiness, completion of key tasks, and availability of hardware.
  • Coordinate hardware orders and delivery with Canopy's internal teams and warehouse vendor to meet deployment milestones.
  • Manage logistics and execution of device installations, including collaboration with internal teams as well as customer IT, Security, Clinical, HR, Communications/Training, and Executive stakeholders.
  • Facilitate kickoff sessions, onsite coordination, and milestone meetings to ensure strong engagement across departments.
  • Track and report on success metrics, time-to-value, and ROI milestones as defined by the customer.
  • Identify and resolve blockers in partnership with internal teams and external stakeholders.
  • Ensure a smooth, accountable handoff to the Customer Success Manager post-deployment.
  • Surface field feedback to Product and Engineering to improve service delivery.
  • Help identify early customer advocates who can champion Canopy's value.
  • Approach every project with a "put me in coach" mindset - willingness to take on tasks outside the standard job description to ensure success.
  • Understand that successful implementation is the foundation for long-term customer health and expansion.
Required Qualifications
  • 5+ years in a customer-facing implementation, deployment, or onboarding role
  • Strong experience coordinating cross-functional deployments across multiple departments
  • Proven ability to work directly with clinical, IT, security, HR, and executive stakeholders
  • Background in healthcare, medtech, or regulated operational environments
  • Experience managing hardware logistics or field-based installations
  • Excellent organizational and communication skills
  • Proficiency in Microsoft Teams, SharePoint, and Google Suite
  • Background in customer success, consulting, or field service
Preferred Qualifications
  • Experience with RTLS, safety tech, or healthcare security systems
  • Familiarity with healthcare IT and field deployment environments
  • PMP or similar implementation-focused credential
  • Experience in a startup or high-growth company with a flexible, generalist culture
Location & Travel
  • Remote (U.S.-based, East of the Mississippi preferred)
  • Travel: 15-25% during active deployments

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