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Rta Call Center Jobs (NOW HIRING)

Flex

WFM Real-Time Analyst

New York, NY · On-site

The RTA's value lies in operational validation, real-time decision-making, and translating AI ... Key Qualifications * 2+ years in a contact center environment; previous WFM Real-Time Analyst ...

Flex

WFM Real-Time Analyst

New York, NY · On-site

The RTA's value lies in operational validation, real-time decision-making, and translating AI ... Key Qualifications * 2+ years in a contact center environment; previous WFM Real-Time Analyst ...

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How much do rta call center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for rta call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may include additional benefits like bonuses or performance incentives.

What is an RTA Call Center job?

An RTA (Real-Time Analyst) Call Center job involves monitoring call center operations in real-time to ensure efficiency and adherence to schedules. RTAs track key metrics like call volume, agent availability, and service levels, making adjustments to optimize performance. They communicate with supervisors and agents to manage workload distribution and ensure minimal wait times for customers. This role requires strong analytical skills, attention to detail, and the ability to make quick decisions in a fast-paced environment.

What is RTA in a job?

In a job context, RTA typically refers to the 'Ready to Assist' or similar roles involving customer support or call center work. It often indicates a position where employees are prepared to handle customer inquiries, provide information, and resolve issues, usually requiring good communication skills and familiarity with call center tools. The specific meaning can vary depending on the organization, so it's important to review the job description for clarification.

What skills are needed for RTA jobs?

RTA call center jobs typically require strong communication and customer service skills, the ability to handle high call volumes, and proficiency with computer systems and call center software. Good problem-solving abilities, patience, and the capacity to work in a fast-paced environment are also important for success in these roles.

What is the RTA hiring process?

The RTA call center hiring process typically involves submitting an online application, completing an initial screening, participating in one or more interviews, and passing any required assessments or background checks. Candidates may also need to demonstrate strong communication skills and familiarity with call center software. The process aims to select candidates who can effectively handle customer inquiries in a fast-paced environment.

What does a typical day look like for an RTA in a call center?

A typical day for an RTA (Real-Time Analyst) in a call center involves monitoring live call volumes, tracking agent adherence, and adjusting schedules to maintain service levels. RTAs work closely with both call center agents and management, making real-time decisions to respond to call spikes or unexpected staffing issues. They generate and analyze reports to identify trends or potential issues and communicate updates to relevant teams. The role often requires multitasking and quick thinking in a dynamic environment, making it a key part of ensuring smooth call center operations.

What are the key skills and qualifications needed to thrive in the Rta Call Center position, and why are they important?

To thrive as an RTA (Real-Time Analyst) in a Call Center, you need strong analytical skills, a good grasp of workforce management concepts, and experience with forecasting and scheduling tools. Familiarity with workforce management software such as NICE, Verint, or Genesys, as well as proficiency in Excel, is typically required. Excellent communication, attention to detail, and problem-solving abilities are valuable soft skills in this position. These skills are important because they enable effective monitoring of call center operations and ensure staffing resources are optimized to meet service levels.

More about Rta Call Center jobs
What cities are hiring for Rta Call Center jobs? Cities with the most Rta Call Center job openings:
What states have the most Rta Call Center jobs? States with the most job openings for Rta Call Center jobs include:
What job categories do people searching Rta Call Center jobs look for? The top searched job categories for Rta Call Center jobs are:
Rta Call Center jobs near you
Infographic showing various Rta Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Campus Bus Operator (KSU Students Only)

Portage Area Regional Transportation Authority

Kent, OH • On-site

$15 - $15.50/hr

Other

Re-posted yesterday

Job description

Description

PARTA hires and trains Kent State University students wo work as bus operators to drive routes and transport passengers on and around campus.  Applicants must successfully complete a training program and obtain a Class B Commercial Driver's License with passenger endorsement.

Duties include safely operating vehicles over assigned routes, maintain an on-time schedule, picking up and dropping off passengers at designated stops, verifying valid passes and student ID cards, collecting fares when required, counting and recording all passengers boarding and providing system information while following a predetermined route, transmitting information over a two-way radio, maintaining logs, entering data into a computer, assisting people with disabilities and adhering to PARTA policies and traffic laws.  Performs work safely; follows safety work rules, guidelines and procedures and exercises maximum care and good judgement to prevent injury and accidents from occurring.



Requirements

  • At least 18 years old
  • Maintain KSU student status
  • Undergraduate:  Carry 6 Credit Hours
  • Graduate:  Carry 4 Credit Hours
  • No more than 2 points on State of Ohio driver license
  • One year verifiable driving experience
  • No disqualifying criminal convictions
  • Ability to meet physical demands as described successfully, complete training program and all pre-employment screening procedures, including background and reference check, post-offer DOT medical examination and urine drug screen, and obtain Class B CDL with passenger endorsement
  • Upon completion of training program, will work minimum of 12 hours per week and be subject to random drug and alcohol testing

PHYSICAL DEMANDS:

The physical demands as described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In accordance with the U.S Department of Labor Physical Demands Strength Rating, this is considered Medium Work-exerting 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

  • Enter and exit bus using all entrances, including emergency door
  • Climb into driver's seat and fasten seat belt
  • Mover from driver seat over "doghouse" area of bus
  • Walk through bus center aisle
  • Open and close passenger entrance door using right arm
  • Open driver side window using left arm
  • Open and close hatch at bus roof and overhead compartments
  • While sitting with back against backrest of driver's seat, must be able to place entire bottom of feet on pedals
  • While sitting with back against backrest of driver's seat, touch palms of hands on steering wheel
  • While sitting with back against backrest of driver's seat, maintain 2" clearance between steering wheel and body
  • While sitting with back against backrest of driver's seat, see over bus dashboard
  • Walk passengers from pick-up location/door to bus
  • Carry, lift, move items such as packages, grocery bags or oxygen tank
  • Assist passengers on and off the bus
  • Push or pull wheelchair up and down ramp with incline
  • Operate wheelchair lift mechanically
  • Operate wheelchair lift manually
  • Strap down and unstrap two wheelchairs side by side in rear of bus
  • Call out all stops
  • Answer questions and provide information to passengers, dispatchers, supervisors and coworkers
  • Complete paperwork in legible and timely manner
  • Perform pre-trip inspection; record and report information, damage and equipment condition
  • Complete incident report after injury, collision or other incident

"PARTA does not discriminate in provision of services or employment because of handicap/disability, race, color, creed, national origin, sex or age."

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