ZipRecruiter

Log In

1

Royal Caribbean Call Center Jobs (NOW HIRING)

The Seven Seas Group

Stage Staff

Miami, FL · On-site

... cruise liners like Royal Caribbean and Norwegian Cruiselines. If you possess excellent ... call. Assembles props and equipment for a variety of Cruise Director's Division activities.

The Seven Seas Group

Stage Staff

Miami, FL · On-site

... cruise liners like Royal Caribbean and Norwegian Cruiselines. If you possess excellent ... call. Assembles props and equipment for a variety of Cruise Director's Division activities.

Royal Moore Auto Center

Service BDC

Hillsboro, OR · On-site

$17/hr

Previous customer service, call center, receptionist, BDC, or dealership experience is helpful but ... At Royal Moore Mazda, GMC, Buick, we take pride in providing excellent service to our customers. As ...

Royal Moore Auto Center

Service BDC

Hillsboro, OR · On-site

$17/hr

Previous customer service, call center, receptionist, BDC, or dealership experience is helpful but ... At Royal Moore Mazda, GMC, Buick, we take pride in providing excellent service to our customers. As ...

Royal Moore Auto Center

Service BDC

Hillsboro, OR · On-site

$17/hr

Previous customer service, call center, receptionist, BDC, or dealership experience is helpful but ... At Royal Moore Mazda, GMC, Buick, we take pride in providing excellent service to our customers. As ...

AIREKO

Customer Service Call Center

Brooklyn, NY · On-site

$16.25 - $21/hr

... Caribbean and the United States. The ideal candidate is experienced in placing the customer first, is highly focused on quality and detail, and is eager to understand and solve customer problems. We ...

AIREKO

Customer Service Call Center

Brooklyn, NY · On-site

$16.25 - $21/hr

... Caribbean and the United States. The ideal candidate is experienced in placing the customer first, is highly focused on quality and detail, and is eager to understand and solve customer problems. We ...

The Seven Seas Group

Broadcast Technician

Miami, FL · On-site

... cruise liners like Royal Caribbean and Norwegian Cruiselines. If you possess excellent ... Knowledge of basic computer operations in the areas of live TV directing, call and switch live ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsRoyal Caribbean Call Center Jobs

Royal Caribbean Call Center information

See salary details

$10

$17

$25

How much do royal caribbean call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for royal caribbean call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Royal Caribbean call center?

A Royal Caribbean Call Center job involves assisting customers with reservations, inquiries, and support related to cruises. Employees handle phone calls, emails, and chats to provide information on bookings, policies, and promotions. They are trained to resolve issues, process payments, and ensure excellent customer service. This role requires good communication skills, problem-solving abilities, and knowledge of Royal Caribbean's offerings. It is a fast-paced position that allows employees to help guests plan memorable vacations.

What are the key skills and qualifications needed to thrive in the Royal Caribbean call center position?

To excel in a Royal Caribbean Call Center role, candidates need strong communication skills, customer service experience, and familiarity with reservation or travel industry practices. Proficiency with customer relationship management (CRM) software, call center phone systems, and potentially multi-language abilities are often required. Outstanding patience, problem-solving abilities, and a positive attitude help team members deliver excellent guest experiences and resolve issues efficiently. These skills are crucial for managing a high volume of inquiries while upholding the company's reputation for outstanding service.

What is the typical work environment like at a Royal Caribbean call center?

Royal Caribbean Call Centers are fast-paced environments focused on delivering high-quality customer service to guests and travel partners. Team members work in open office settings, either in-person or remotely, as part of collaborative teams where mutual support is encouraged. The role often involves managing a steady volume of calls, emails, or chats regarding reservations, itineraries, and guest concerns, with clear performance metrics and ongoing training opportunities. Career growth is supported with advancement programs, coaching, and regular feedback, making it a great place to develop within the travel industry.

More about Royal Caribbean Call Center jobs

What cities are hiring for Royal Caribbean Call Center jobs?

Cities with the most Royal Caribbean Call Center job openings:

What are the most commonly searched types of Royal Caribbean Call Center jobs?

The most popular types of Royal Caribbean Call Center jobs are:

What states have the most Royal Caribbean Call Center jobs?

States with the most job openings for Royal Caribbean Call Center jobs include:

What job categories do people searching Royal Caribbean Call Center jobs look for?

The top searched job categories for Royal Caribbean Call Center jobs are:

Royal Caribbean Call Center jobs near you
Infographic showing various Royal Caribbean Call Center job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Senior Analyst, Business Intelligence

Royal Caribbean Group

Lakeland, FL • On-site, Remote

Full-time

Posted 11 days ago

Royal Caribbean Group rating

8.7

Company rating: 8.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

1st of 9 rated cruise lines

Job description

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
This position will be working from Florida.
Position summary:
The Contact Center Analytics & Solutions team is looking for highly motivated Senior Analyst, Business Intelligence who will be responsible for leveraging analytics to drive key performance metrics, identify operational efficiencies, and work on projects that empower our end users to work efficiently. The right person for this role has exceptional analytical capabilities, thrives in a fast-paced environment, loves problem-solving, is a great communicator, and is passionate about our end user experience.
Essential Duties and Responsibilities:
  • Conduct analysis to drive valuable business insights, using internal analytics tools, ie SQL to access and manipulate from disparate data sources
  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, address speed performance issues
  • Ability to build intuitive presentations, interfaces, infographics, and data visualizations to tell stories with data that convey key performance metrics, significant trends, and relationships across contact centers
  • Perform more complex quantitative and qualitative analysis for business processes and projects
  • Develop and execute sales funnel analysis, lifetime value analysis, customer segmentation and forecasting
  • Design and analyze A/B tests to improve the user journey, develop contact center gamification strategies
  • lead projects and requests from end-to-end, defining business needs, developing strategies, and solutions that empower internal teams operate efficiently
  • Proactively recommend new and innovative ideas/approaches to address changing needs that support performance for both tactical and strategic decision-making for contact centers
  • Develop best practices, standards, conduct query reviews and advise on optimizing queries to ensure quality deliverables
  • Encourage team growth with a focus on knowledge management, coaching/mentoring and developing cross functional relationships with team members

Qualifications, Knowledge, & Skills:
  • 4+ years of relevant work experience in analytics, data centric role and/or business intelligence related field
  • Strong analytical skills - with a proficient ability to read/write complex SQL queries for data analysis
  • Understanding of data warehousing concepts, relationship entity diagrams and relational databases
  • Experience with data visualization tools (Tableau, Powerbi, etc.) and strong storytelling skills for technical and non-technical audiences
  • MS office tools ie Word, excel, powerpoint, Access
  • Ability to explain technical concepts and analysis implications clearly, and be able to translate business objectives into actionable analysis
  • The position requires the capacity to work in a distributed team environment, build effective working relationships, and execute on critical process improvement and projects
  • Strong and effective communication, presentation, written skills and ability to work in global environment
  • Experience collecting internal customer feedback and requests, empathizing with their challenges and opportunities
  • Collaborative, self-motivated with a desire to lead strategic problem solving, execution and ownership
  • Familiarization with Sales and Contact Center environments

Preferred Qualifications
  • CSPO Certification and formal understanding of Agile Scrum practices
  • Degree in an analytical area such as Mathematics, Statistics, Operations Research, Business or equivalent
  • Other programing knowledge skills (Python)
  • Project management experience
  • Familiarity with other applications such as Salesforce, Oracle, Hyperion, AS400 or equivalent mainframe system

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
No immigration sponsorship is offered.
Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

What Royal Caribbean Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply