Rohlig Jobs (NOW HIRING)

on: Milan

Subsidiary: Rohlig Italia S.p.A.

Country: Italy

Start: ASAP

Shaping the Future of Logistics- Your Career Starts at Röhlig

Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.

Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together.

At Röhlig Italy, our team of 55 experts operates from four locations: Milan, Bologna, Turin, and Verona. Working at Röhlig means embracing an international environment. Every day, team members around the world collaborate to develop tailored logistics solutions for our customers. Driven, forward-thinking professionals find numerous opportunities to play a meaningful role in this process. Flat hierarchies, a positive and collaborative work environment, strong opportunities for personal development, and long-term career planning provide the foundation for your success.

Execute sea import shipments in a timely manner as per customer requirements and ensuring customer satisfaction, whilst meeting local legislative requirements and the company procedures and objectives.

What you will do:

Specific duties including, but not restricted to:

• Communication with customer, booking organization with Rohlig origin offices, customer service.
• Receipt of pre-alerts from export country within required Global Business Objective.
• Ensuring consol and shipment is registered in the operational system.
• Ensures if cargo is hazardous that systems and documents are completely correctly and all stakeholders are advised of the hazardous nature.
• Send import pre-alerts to consignee and external brokers If applicable.
• Initiates tracking/tracing of cargo and reporting to stakeholders of any missing/delayed cargo.
• Solving problems, as quickly and efficiently as possible, while reporting any discrepancies and customer complaints as Service Exception Reports with a view to preventing recurrence.
• Report Import Cargo arrival to Customs as required by local legislative requirements.
• Liaise with Carrier upon arrival; collect relevant shipping documents scanning them into eDocs in EDI.
• Liaising with suppliers (agents, carriers, overseas agents) regarding any delays or issues. Liaising with supervisor and/or colleagues on matters, keeping him/her informed where necessary.
• Expedites Import clearance (Customs, Quarantine, MAF etc where required) in line with local legislative requirements.
• Ensure customer and agent invoicing and financial cost processing (local, overseas, commissions), are completed within the required time frames and in accordance with the company's Global business objectives.
• Where delivery is required provide complete and necessary information to internal/external suppliers to arrange timely movement of cargo.
• Where required arrange movement of cargo back to warehouse for deconsolidation.
• Handling Claims and Cargo discrepancies per described procedures QP 300.
• Ensure Cargo consigned to bank or cargo subject to Original Bill of landing is released only when the required documentation is obtained and is in our possession.
• Adheres to Global process standards in their daily work to ensure they deliver a high quality customer experience to all customers, internal & external.
• Ensures that in their daily work system usage is optimized in order to increase the productivity and efficiency.
• Adheres to minimum quality management standard to which the company is committed (currently ISO 9001:2008) and ensures all work carried out is compliant with pertinent regulatory/compliance requirements.
• Adheres to internal quality shipments handling based on company's KPI
• Adhere to the company procedures regarding workplace health & safety.

What you bring:

• In Depth Knowledge of Import operations
• Fluent English language, both written and spoken
• Good geographical knowledge
• Knowledge of claims handling procedures
• Excellent oral and written communication skills
• Able to create good relationship with Rohlig origin offices and with local customer
• High level of accuracy
• Highly motivated
• Enjoys working as part of a team
• Good user knowledge of MS Office, Experience in Cargosoft/EDI

What we offer you:

• Flat hierarchies, flexibility, Hybrid remote job model.
• Lunch ticket.
• Employee lunch / dinner together and periodic buy food for staff
• Flexible working time
• Free parking for Employees cars
• A pleasant and friendly work environment. Considerable opportunities for personal development and long-term career planning will be the foundation of success.

Apply now and shape the future of logistics with us!

Send your application at the following email address: carlo.tamagna@rohlig.com

For further information about the position or the application process, please reach out to Carlo Tamagna, Chief Financial Officer Italy & Spain.

More information on www.rohlig.com.