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Roc Operator Jobs (NOW HIRING)

ROC Operator - Level 2 * Remote Systems Specialist * BAS Support / Programming Support * Remote Operations Supervisor * National Monitoring & Analytics roles Why Join KBS * Be part of a nationally ...

Senior Mobile Developer

Morgantown, WV · On-site

$140K - $175K/yr

Rank One Computing (ROC) is an employee-owned cutting-edge developer of computer vision based ... In-depth knowledge of operating systems, including Linux, Windows, macOS, iOS, and Android.

Fuel Transport Driver (31)

Elko, NV · On-site

$24.75 - $33.75/hr

... and operated by Rebel Oil Company clients. Drivers must hold and maintain a Commercial Driver ... ROC operates 24/7/365. * Have knowledge of and comply with all applicable federal, state, local and ...

Roc Nation is seeking a Staff Counsel to join the Roc Nation Sports team, reporting directly to the COO. This role plays a critical role in providing hands-on legal support across athlete ...

ROC Operator - Level 2 * Remote Systems Specialist * Building Automation Support * Operations Supervisor * Monitoring & Analytics roles Advancement is performance-based and supported by structured ...

Ingest Operator

New York, NY · On-site

$23.50 - $27.25/hr

The ROC is the heart of FOX News Media's technical operations where all inbound and outbound audio and video signals are processed. As an Ingest Operator, working on this team is a great entry-level ...

Ingest Operator

New York, NY

$23.50 - $27.25/hr

The ROC is the heart of FOX News Media's technical operations where all inbound and outbound audio and video signals are processed. As an Ingest Operator, working on this team is a great entry-level ...

Ingest Operator

New York, NY · On-site

$23.50 - $27.25/hr

The ROC is the heart of FOX News Media's technical operations where all inbound and outbound audio and video signals are processed. As an Ingest Operator, working on this team is a great entry-level ...

Property Description Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of ... A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville ...

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Roc Operator information

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How much do roc operator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for roc operator in the United States is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ROC Operator, and why are they important?

To thrive as a ROC (Remote Operations Center) Operator, you need strong analytical skills, attention to detail, and a background in industrial operations or technical fields, often supported by relevant certifications. Familiarity with SCADA systems, remote monitoring tools, and incident management platforms is typically required. Excellent communication, problem-solving abilities, and the capacity to stay calm under pressure are standout soft skills. These skills ensure efficient monitoring, rapid response to incidents, and the safe, continuous operation of critical infrastructure.

What are ROC Operators?

ROC Operators, or Remote Operations Center Operators, are professionals responsible for monitoring and managing operations of remote systems, such as power plants, data centers, or industrial facilities, from a centralized location. They use specialized software and tools to oversee system performance, detect anomalies, respond to alarms, and ensure operational efficiency and safety. ROC Operators play a critical role in maintaining uptime, troubleshooting issues, and coordinating with on-site personnel to resolve problems quickly. Their work helps organizations ensure continuous and reliable operation of critical infrastructure.

What is the difference between Roc Operator vs Drilling Rig Operator?

AspectRoc OperatorDrilling Rig Operator
CredentialsHigh school diploma, safety certifications, technical trainingHigh school diploma, safety certifications, technical training
Work EnvironmentMining sites, open-pit or underground operationsOil and gas drilling sites, onshore or offshore rigs
Industry UsageMining industry, mineral extractionOil and gas industry, energy sector

Both Roc Operators and Drilling Rig Operators require safety certifications and technical training. Roc Operators typically work in mining environments, focusing on mineral extraction, while Drilling Rig Operators work in the oil and gas industry, operating drilling rigs. Despite similar credentials, their work environments and industry applications differ significantly.

What are some common challenges faced by ROC Operators, and how can they be addressed?

ROC Operators often encounter challenges such as monitoring multiple systems simultaneously, responding quickly to alarms, and maintaining accurate logs under pressure. Effective time management and strong attention to detail are essential to prevent oversight and ensure operations run smoothly. Collaborating with other departments and regularly participating in training sessions can help ROC Operators stay updated on procedures and improve response times. Developing strong communication skills also aids in efficiently escalating issues and coordinating with team members.
More about Roc Operator jobs
What cities are hiring for Roc Operator jobs? Cities with the most Roc Operator job openings:
What states have the most Roc Operator jobs? States with the most job openings for Roc Operator jobs include:
Infographic showing various Roc Operator job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $41,738 per year, or $20.1 per hour.

Stationary HVAC Operator

Kelso Industries

Ogden, UT • Remote

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

At Kelso Building Services, we believe in empowering our team members with the tools, training, and support they need to succeed. You'll be part of a company that values integrity, innovation, and customer satisfaction-and you'll have the opportunity to grow your career in a dynamic and rewarding environment. 

Position Overview

This person is the front line of KBS's 24/7 remote monitoring and support services. This role is responsible for real-time monitoring of customer building automation and facility systems, responding to alarms, customer emails, and phone requests, and executing defined triage, escalation, and dispatch workflows in accordance with customer-specific policies.

This position is process-driven, detail-oriented, and mission-critical, serving as the first point of contact between customer facilities and KBS service delivery teams. Level 1 Operators focus on alarm qualification, communication, documentation, and execution of predefined remote service tasks, while building the foundational knowledge required for advancement within the Remote Operations organization.

Primary Responsibilities

  • Monitor customer Building Automation Systems, HVAC, electrical, and related facility systems for alarms and abnormal conditions
  • Acknowledge, qualify, and triage alarms based on customer-defined priorities and response procedures
  • Determine actionable vs. informational alarms using established decision trees and runbooks
  • Initiate notifications to customer contacts and internal teams per approved escalation matrices
  • Serve as a primary point of contact for customer email and phone requests for assistance
  • Provide professional, timely, and clear communication to customers during alarm events and service requests
  • Document all customer interactions accurately within KBS service platforms
  • Coordinate responses with technicians, Customer Service Partners (CSPs), and internal support teams
  • Securely connect to customer sites using approved remote access tools
  • Review system data, trends, and alarms to support triage and qualification
  • Execute pre-developed remote service tasks (resets, setpoint verification, schedule validation, basic operational checks) when authorized
  • Capture findings and outcomes in standardized reports and service notes
  • Create and process service requests in KBS service management systems
  • Dispatch technicians and Customer Service Partners in accordance with customer approval workflows
  • Verify scope, priority, and authorization prior to dispatch
  • Track service progress and update stakeholders as required
  • Generate customer-facing alarm, event, and activity reports
  • Produce standardized monitoring summaries and operational reports
  • Maintain accurate, complete, and audit-ready documentation of all actions taken
  • Support compliance with service level agreements (SLAs) and operational KPIs
  • Attend and successfully qualify for Monitoring Center Operator certifications as required
  • Complete company-specified training related to:
    • Building Automation Systems (BAS)
    • HVAC and facility operations fundamentals
    • Customer processes and escalation policies
    • Cybersecurity and secure remote access practices
  • Actively participate in ongoing skills development and quality assurance reviews

Required Qualifications

  • High school diploma or equivalent (technical coursework or certifications a plus)
  • Strong computer literacy and ability to work across multiple software platforms simultaneously
  • Excellent written and verbal communication skills
  • Ability to follow structured procedures, decision trees, and escalation policies
  • High attention to detail and strong documentation discipline
  • Ability to remain calm and professional during high-priority or time-sensitive events
  • Willingness to work rotating shifts, including nights and weekends

Key Competencies

  • Situational awareness and prioritization
  • Process adherence and consistency
  • Customer-focused mindset
  • Clear escalation judgment
  • Team collaboration and handoff discipline
  • Continuous learning orientation

Performance Measures (KPIs)

  • Alarm response and acknowledgement times
  • Accuracy of alarm qualification and escalation
  • Documentation completeness and quality
  • SLA compliance
  • Customer satisfaction feedback
  • Certification and training completion milestones

Career Path & Advancement

This role serves as a foundational entry point into KBS's Remote Operations, Building Automation, and Digital Facilities ecosystem. High-performing Level 1 Operators may advance to:

  • ROC Operator - Level 2
  • Remote Systems Specialist
  • BAS Support / Programming Support
  • Remote Operations Supervisor
  • National Monitoring & Analytics roles

Why Join KBS

  • Be part of a nationally scalable Remote Operations and Digital Buildings platform
  • Gain hands-on exposure to modern smart building technologies
  • Structured training, certification, and career growth pathways
  • Work in a mission-critical role supporting customer uptime and resilience
  • Join a company committed to operational excellence, safety, and innovation

What You'll Get

    • Competitive wages
    • Comprehensive medical benefits 
    • PTO + 401K Match