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Rma Manager Jobs in Wisconsin (NOW HIRING)

Foxconn WI

RMA Manager

Mount Pleasant, WI

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA ...

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

RMA Manager Department: Supporting Quality Employment Type: Full Time Location: SMC Description FII USA, Inc. , a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return ...

Sanmina

RMA Repair Technician

Pleasant Prairie, WI · On-site

RMA Repair Technician Job Purpose: The RMA (Return Merchandise Authorization) Repair Technician ... and manage multiple requests simultaneously Escalate problems as appropriate Driving cost ...

Covestic Inc

WI · On-site

$140 - $190/hr

Support RMA management and hardware lifecycle processes. Security, Compliance & EHS * Ensure compliance with physical security requirements, access controls, visitor management processes, and ...

Foxconn WI

Inventory Control Lead

Mount Pleasant, WI · On-site

Monitor inventory transactions within ERP, MES, or warehouse management systems to ensure data accuracy and traceability * Oversee receipt, storage, issuance, transfer, and disposition of RMA ...

Foxconn WI

Inventory Control Associate

Mount Pleasant, WI · On-site

$16.50 - $20.25/hr

... RMA Department * Maintain accurate inventory records for returned products, repair components, and replacement materials * Perform inventory transactions within ERP, MES, or warehouse management ...

Ducommun

Aftermarket Services Coordinator

Appleton, WI · On-site

$19.25 - $24.50/hr

Collaborate with inventory management teams to process returned goods, ensuring that stock levels are accurately updated. * Prepare and maintain documentation for all RMA transactions, including ...

Excelgens

Warehouse Associate II

Greenville, WI · On-site

$26.28/hr

... RMA's, manages receiving and shipment issues within repair systems. • Develops familiarity with a subset of products, processes, operational metrics and software tools; learns and follows basic ...

Ducommun

Aftermarket Services Coordinator

Appleton, WI · On-site

$19.25 - $24.50/hr

Collaborate with inventory management teams to process returned goods, ensuring that stock levels are accurately updated. * Prepare and maintain documentation for all RMA transactions, including ...

Generac

Sr. Manager, Parts -Data Centers

Sussex, WI

The Sr. Parts Manager, Data Centers owns the endtoend parts business for industrial standby and ... Establish dealer SLAs (response time, fill rate, RMA turnaround) and monitor compliance. Pricing ...

Ducommun

Aftermarket Services Coordinator

Appleton, WI · On-site

$19.25 - $24.50/hr

Collaborate with inventory management teams to process returned goods, ensuring that stock levels are accurately updated. * Prepare and maintain documentation for all RMA transactions, including ...

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Rma Manager information

See Wisconsin salary details

$21.9K

$60.7K

$102.3K

How much do rma manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for rma manager in Wisconsin is $60,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,177.00 and $77,616.00 per year, depending on experience, location, and employer.

What does an RMA Manager do?

An RMA (Return Merchandise Authorization) Manager oversees the return and warranty process for defective or unwanted products. They ensure compliance with company policies, coordinate with customers and suppliers, and track returned items for repair, replacement, or refund. The role involves managing inventory, analyzing return trends, and improving processes to enhance customer satisfaction. Effective communication and problem-solving skills are essential for handling disputes and streamlining returns efficiently.

What are the duties of a Rma Manager?

A Rma Manager oversees the return merchandise authorization process, managing product returns, repairs, and exchanges to ensure customer satisfaction and operational efficiency. They coordinate with customer service, quality control, and logistics teams, often utilizing tracking systems and maintaining accurate documentation. The role requires strong organizational skills and knowledge of company policies and warranty procedures.

What are some common challenges faced by an RMA Manager and how are they addressed?

As an RMA Manager, you’ll often encounter challenges such as balancing customer satisfaction with cost-effective solutions, managing high volumes of returns, and streamlining communication between departments like sales, technical support, and logistics. Addressing these challenges typically involves creating clear return policies, leveraging robust software platforms for tracking, and fostering a culture of collaboration across teams. Strong analytical and process improvement skills also help identify trends and implement solutions that reduce return rates. By proactively addressing these challenges, you contribute to both customer loyalty and overall operational efficiency.

What is an RMA manager?

An RMA manager oversees the return merchandise authorization process within a company, managing product returns, repairs, and exchanges to ensure customer satisfaction and efficient operations. They coordinate with customer service, logistics, and technical teams, often using inventory management and tracking tools. Strong organizational and communication skills are essential for this role.

Is an Rma Manager a good career choice?

An RMA Manager oversees the return merchandise authorization process, ensuring efficient handling of product returns and repairs. This role requires strong organizational skills, knowledge of company policies, and often involves coordinating with customer service and technical teams. It can be a stable career path in manufacturing, electronics, or retail industries with opportunities for advancement.

What are the key skills and qualifications needed to thrive as an RMA Manager?

To excel as an RMA (Return Merchandise Authorization) Manager, you need expertise in reverse logistics, inventory management, and strong analytical abilities, usually supported by a background in supply chain or operations. Familiarity with ERP systems, RMA processing platforms, and data analysis tools is commonly required, along with relevant certifications like Six Sigma or APICS being advantageous. Exceptional problem-solving, communication, and leadership skills help manage cross-functional teams and resolve customer returns efficiently. These skills ensure efficient handling of defective products, cost control, and a positive customer experience, all vital to the role's success.

What are the most commonly searched types of Rma jobs in Wisconsin?

The most popular types of Rma jobs in Wisconsin are:

What are popular job titles related to Rma Manager jobs in Wisconsin?

For Rma Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Rma Manager jobs in Wisconsin look for?

The top searched job categories for Rma Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Rma Manager jobs?

Cities in Wisconsin with the most Rma Manager job openings:

Rma Manager jobs near you
Infographic showing various Rma Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $60,733 per year, or $29.2 per hour.

RMA Manager

Foxconn WI

Mount Pleasant, WI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Description
FII USA, Inc., a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned products within manufacturing and repair operations. Once a part of the team, you will be responsible for a wide variety of tasks within the RMA Department in a production/warehouse environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA Department as needed.

Responsibilities
  •  Oversee daily RMA operations including intake, tracking, disposition, and reporting of returned products
  •  Manage RMA workflows to ensure timely processing, accurate documentation, and efficient turnaround times
  •  Collaborate with Repair, Failure Analysis, Quality, and Customer Quality teams to determine root cause and disposition of returned units
  •  Establish and maintain RMA procedures, work instructions, and documentation standards
  •  Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics
  •  Drive continuous improvement initiatives to reduce return rates and improve repair efficiency
  •  Ensure proper system tracking of RMA units within ERP/MES systems for full traceability
  •  Coordinate with warehouse and logistics teams for receiving, handling, and storage of returned materials
  •  Partner with customers and internal stakeholders to provide updates on RMA status and resolution timelines
  •  Support customer escalations related to returned products and ensure timely resolution
  •  Oversee disposition decisions including repair, scrap, return to customer, or replacement
  •  Lead cross-functional problem-solving efforts to address recurring product or process issues
  •  Ensure compliance with quality standards, customer requirements, and internal policies
  •  Train and develop team members on RMA processes, systems, and best practices
  •  Support audit activities related to RMA processes and documentation
  •  Drive reporting and visibility of RMA performance metrics to leadership
  •  Other Duties as assigned 

Qualifications
  •  Bachelor’s Degree in Engineering strongly preferred
  •  5+ years of experience in RMA, repair operations, quality, or manufacturing environment
  •  Experience in electronics manufacturing, PCBA, or repair operations preferred
  •  Strong understanding of RMA processes, failure analysis, and product lifecycle
  •  Experience working with ERP/MES systems for tracking and reporting
  •  Strong analytical and problem-solving skills with a data-driven approach
  •  Excellent communication and leadership skills with the ability to manage cross-functional teams
  •  Ability to manage multiple priorities in a fast-paced production/warehouse environment
  •  Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
  •  Experience with customer-facing quality or service processes preferred
  •  Ability to stand, walk, and work in a production/warehouse environment and lift up to 25 pounds 

Reasons you should work for us:
  • Comprehensive benefits package including medical, dental, and vision insurance coverage.
  • Basic life insurance and short-term disability coverage provided by employer.
  • Supplemental life insurance and long-term disability coverage options available.
  • 401K with employer contribution.
  • Personal, Vacation, and Holiday paid time off for all full-time employees.
  • Onsite Aurora Health & Wellness Center available for all employees.
  • Employees are continuously encouraged to learn and grow their careers in smart manufacturing.