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Rma Lead Jobs (NOW HIRING)

Zonar

Lead RMA Quality Specialist

Lakeland, FL · On-site

The Lead RMA Quality Specialist is responsible for directing the day-to-day operations of the RMA Quality team, ensuring returned devices are processed accurately and efficiently, quality inspection ...

RMA Worldwide

Lead Technican

Landover, MD · On-site

$44K - $57K/yr

About RMA Worldwide Chauffeured Transportation RMA Worldwide Chauffeured Transportation is a ... We must lead the industry by example, championing a culture of excellence, integrity, and ...

Foxconn WI

RMA Manager

Mount Pleasant, WI

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA ...

XOTIC PC

Customer Support Lead & RMA Coordinator

Lincoln, NE · On-site

$16.25 - $20.75/hr

XOTIC PC is looking for a tech-savvy, detail-oriented professional to lead our customer service team while coordinating all RMA operations at our Lincoln, Nebraska headquarters. This role is ideal ...

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA ...

XOTIC PC

Customer Support Lead & RMA Coordinator

Lincoln, NE · On-site

$16.25 - $20.75/hr

Customer Support Lead & RMA Coordinator Lead, support, and keep our technical operations running smoothly Do you excel at guiding others, answering tough technical questions, and keeping detailed ...

Rescue Mission Alliance

Part-Time Driver

Oxnard, CA · On-site

$21 - $22.88/hr

A "Servant Leader" in actual everyday situations in alignment with RMA's Lead Like Jesus commitment and Mission/Vision/Values. * Participate in volunteer activities; donor tours and other events when ...

Rescue Mission Alliance

Part-Time Driver

Oxnard, CA · On-site

$21 - $22.88/hr

A "Servant Leader" in actual everyday situations in alignment with RMA's Lead Like Jesus commitment and Mission/Vision/Values. * Participate in volunteer activities; donor tours and other events when ...

Rescue Mission Alliance

Part-Time Driver

Oxnard, CA · On-site

A "Servant Leader" in actual everyday situations in alignment with RMA's Lead Like Jesus commitment and Mission/Vision/Values. * Participate in volunteer activities; donor tours and other events when ...

Hamilton

Service RMA Coordinator

Reno, NV · On-site

$18 - $23.50/hr

Take the lead in monitoring the RMA process from start to finish in turning the RMA around in a timely manner and respond to customers within the allotted time-period with solution or repaired ...

Advanced Energy

RMA Coordinator

Vancouver, WA

$18.75 - $24.50/hr

Manages Service WIP backlog to ensure lead-times and customer expectations are met, including ... RMA planning/coordination, work-in-process tracking, and throughput performance reporting

RMA Worldwide

Detailer

Richmond, VA · On-site

$14 - $18.25/hr

At RMA Worldwide, Chauffeured Transportation, Every Ride Counts, starts with recognizing that Every Employee Counts. We must lead the industry by example, championing a culture of excellence ...

RMA Worldwide

Ram Safe Shuttle Operators

Richmond, VA · On-site

At RMA Worldwide, Chauffeured Transportation, Every Ride Counts, starts with recognizing that Every Employee Counts. We must lead the industry by example, championing a culture of excellence ...

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Rma Lead information

See salary details

$30K

$156.3K

$206K

How much do rma lead jobs pay per year?

As of Aug 28, 2026, the average yearly pay for rma lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is an RMA Lead?

An RMA Lead is a professional responsible for overseeing the Return Merchandise Authorization (RMA) process within a company. This role involves managing the return and exchange of products from customers, ensuring compliance with company policies, and coordinating with various departments such as customer service, warehouse, and quality control. The RMA Lead also tracks returned goods, analyzes return trends, and works to resolve customer issues efficiently. Strong organizational and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an RMA Lead?

Thriving as an RMA Lead requires expertise in returns management processes, problem-solving abilities, and familiarity with inventory control, typically supported by experience in logistics or supply chain operations. Proficiency with RMA (Return Merchandise Authorization) software, ERP systems, and data analysis tools is often essential. Strong organizational skills, attention to detail, and effective communication are standout soft skills for this role. These competencies ensure smooth returns processing, minimize losses, and maintain customer satisfaction within complex operational environments.

What are the main challenges an RMA Lead faces when coordinating returns and repairs across departments?

As an RMA Lead, one of the biggest challenges is ensuring timely communication between customers, warehouse staff, and technical support to efficiently process returns and repairs. Balancing multiple cases while maintaining accurate records and tracking can be demanding, especially during high-volume periods. Additionally, RMA Leads often need to troubleshoot discrepancies in returned products and collaborate with quality assurance and supply chain teams to resolve issues quickly. Strong organization and proactive communication are essential for success in this role.

What is the difference between Rma Lead vs Rma Coordinator?

AspectRma LeadRma Coordinator
CredentialsTypically requires technical certifications and experience in returns managementOften requires basic knowledge of returns processes, sometimes with customer service experience
Work EnvironmentLeads teams in warehouse or service centers, overseeing return processesSupports return operations, coordinating between customers and logistics teams
Employer & Industry UsageCommon in manufacturing, electronics, and tech industriesUsed across similar industries, often as an entry or mid-level role

The Rma Lead generally has more responsibility, overseeing return processes and managing teams, while the Rma Coordinator handles day-to-day coordination and customer communication. Both roles are essential in return management but differ in scope and seniority.

Is an Rma Lead a good career choice?

An Rma Lead oversees the return merchandise authorization process, managing product returns and repairs within a company. It can be a stable career path for those with strong organizational, communication, and technical skills, often requiring knowledge of inventory management systems and industry standards. Career growth may include advancing to managerial roles or specialized technical positions.
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What job categories do people searching Rma Lead jobs look for?

The top searched job categories for Rma Lead jobs are:

Infographic showing various Rma Lead job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Lead RMA Quality Specialist

Zonar Systems, Inc

Lakeland, FL • On-site

$55K - $60K/yr

Full-time

Re-posted 23 days ago

Job description

The Lead RMA Quality Specialist is responsible for directing the day-to-day operations of the RMA Quality team, ensuring returned devices are processed accurately and efficiently, quality inspection standards are upheld, and manufacturer returns are owned end to end. This role serves as the primary technical and organizational lead for the RMA Quality function, working hands-on alongside the team while driving performance, process consistency, and continuous improvement. The Lead RMA Quality Specialist reports to the Distribution Center Manager and acts as the operational point of contact for all RMA quality activities.
Key Responsibilities and Duties
  • Lead, direct, and organize the daily workflow of the RMA Quality team to ensure timely and accurate processing of all returns and inspections
  • Serve as the primary point of escalation for team members on technical, process, or disposition questions
  • Train new and existing team members on RMA processing procedures, quality inspection standards, and documentation requirements
  • Monitor team performance and throughput, identifying bottlenecks and implementing corrective actions
  • Foster a culture of accountability, accuracy, and continuous improvement within the team
  • Own the end-to-end manufacturer return process, including initiating returns, tracking shipments, managing documentation, and following up to resolutio
  • Maintain accurate records of all manufacturer return activities in Microsoft Dynamics Business Central
  • Communicate status updates and escalate unresolved manufacturer return issues to the Distribution Center Manager
  • Identify trends in manufacturer returns and work cross-functionally with engineering and procurement to address root causes
  • Oversee and perform processing of returned RMA packages in a timely and accurate manner
  • Determine and approve appropriate disposition for returned devices: refurbishment, manufacturer warranty return, or recycling
  • Configure refurbished devices for redeployment into GPS tracking applications
  • Ensure proper handling, labeling, and storage of returned devices to maintain inventory accuracy and traceability
  • Manage Samsung tablet warranty program, including evaluating returned tablets, determining warranty coverage, and coordinating returns to Samsung repair partner
  • Test and diagnose hardware and software issues on returned and in-process devices
  • Perform and oversee repairs, software and firmware updates, and full refurbishment of units
  • Use electronic test equipment, hand tools, test fixtures, and computer workstations to perform and document testing
  • Accurately log test results and track failure trends to support root cause analysis
  • Review and validate team test results and documentation for accuracy and completeness
  • Perform and lead first article inspections on sub-assemblies and finished goods to verify conformance with source control drawing specifications
  • Document and report inspection findings, drive corrective actions to resolution, and monitor outcomes
  • Ensure calibration and maintenance of all inspection equipment is performed on schedule
  • Identify recurring quality issues and lead root cause analysis and process improvement efforts
  • Maintain accurate and thorough records for all returns, repairs, inspections, and test results
  • Write, review, and maintain work procedures and standard operating documentation for the RMA Quality function
  • Communicate findings clearly in written and verbal form to management and cross-functional teams
  • Ensure the team follows all housekeeping, safety, and quality compliance procedures

Knowledge, Skills, and Abilities
  • High school diploma or equivalent required; AA degree or technical degree preferred
  • Prior experience in a lead, senior, or team lead capacity preferred
  • Experience troubleshooting complex hardware and software systems
  • Strong computer hardware skills; proficiency in Microsoft Office (Excel, Word, Access)
  • Working knowledge of Microsoft Dynamics Business Central or similar ERP/inventory system preferred
  • Strong analytical skills and attention to detail
  • Demonstrated ability to lead, organize, and motivate a team in a fast-paced environment
  • Clear written and verbal communication skills with ability to escalate and document effectively
  • Ability to work independently, prioritize competing tasks, and drive work to completion

Salary: $55k-60k/yr
Benefits: Careers | Zonar

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