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Rma Lead Jobs (NOW HIRING)

Zonar

Lead RMA Quality Specialist

Lakeland, FL · On-site

The Lead RMA Quality Specialist is responsible for directing the day-to-day operations of the RMA Quality team, ensuring returned devices are processed accurately and efficiently, quality inspection ...

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA ...

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA ...

Astreya

IT Asset Manager

Seattle, WA

Build dashboards and weekly reports (stock levels, shrinkage, aging RMA, lead times, site health). Process Improvement & Automation * Document SOPs/runbooks; remove waste using Lean/5S; pilot ...

New

Astreya

IT Asset Manager

Seattle, WA · On-site

Build dashboards and weekly reports (stock levels, shrinkage, aging RMA, lead times, site health). Process Improvement & Automation * Document SOPs/runbooks; remove waste using Lean/5S; pilot ...

Rescue Mission Alliance

Part-Time Driver

Oxnard, CA · On-site

$21 - $22.88/hr

A "Servant Leader" in actual everyday situations in alignment with RMA's Lead Like Jesus commitment and Mission/Vision/Values. * Participate in volunteer activities; donor tours and other events when ...

Rescue Mission Alliance

Part-Time Driver

Oxnard, CA · On-site

$21 - $22.88/hr

A "Servant Leader" in actual everyday situations in alignment with RMA's Lead Like Jesus commitment and Mission/Vision/Values. * Participate in volunteer activities; donor tours and other events when ...

FM Industries

Manager, RMA

Fremont, CA · On-site

$107K - $150K/yr

Lead, mentor, and manage a team of RMA specialists, providing guidance and support to ensure efficient operations. * Customer Communication: Act as the main point of contact for customers regarding ...

RMA Worldwide

Daytime Detailer

Austin, TX · On-site

$14 - $18.25/hr

At RMA Worldwide, Chauffeured Transportation, Every Ride Counts, starts with recognizing that Every Employee Counts. We must lead the industry by example, championing a culture of excellence ...

RMA Worldwide

Daytime Detailer

Austin, TX · On-site

$14 - $18.25/hr

At RMA Worldwide, Chauffeured Transportation, Every Ride Counts, starts with recognizing that Every Employee Counts. We must lead the industry by example, championing a culture of excellence ...

Matrix Design Group

RMA Processing Clerk

Newburgh, IN · On-site

This position reports to the Customer Success Manager and takes Direction from the RMA Team Lead. Duties and Responsibilities * Process customer documentation, including: * Warranty evaluations

RMA Worldwide

Full Time Chauffeur

Richmond, VA · On-site

$20/hr

At RMA Worldwide, Chauffeured Transportation, Every Ride Counts, starts with recognizing that Every Employee Counts . We must lead the industry by example, championing a culture of excellence ...

Hamilton Company

Service RMA Coordinator

Reno, NV · On-site

$18 - $23.50/hr

Take the lead in monitoring the RMA process from start to finish in turning the RMA around in a timely manner and respond to customers within the allotted time-period with solution or repaired ...

RMA Worldwide

Motorcoach Operator

Austin, TX · On-site

$21 - $24/hr

At RMA Worldwide, Chauffeured Transportation, Every Ride Counts, starts with recognizing that Every Employee Counts . We must lead the industry by example, championing a culture of excellence ...

Hamilton Company

Service RMA Coordinator

Reno, NV · On-site

$18 - $23.50/hr

Take the lead in monitoring the RMA process from start to finish in turning the RMA around in a timely manner and respond to customers within the allotted time-period with solution or repaired ...

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All JobsRma Lead Jobs

Rma Lead information

See salary details

$30K

$156.3K

$206K

How much do rma lead jobs pay per year?

As of Aug 2, 2026, the average yearly pay for rma lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

Is an RMA a good career choice?

An RMA Lead manages the return merchandise authorization process, overseeing product returns, repairs, and customer service. It requires strong organizational skills, technical knowledge, and attention to detail, making it a stable career path in supply chain and customer support roles. Career growth can include supervisory positions and specialized technical roles within logistics or quality assurance.

What are the main challenges an RMA Lead faces when coordinating returns and repairs across departments?

As an RMA Lead, one of the biggest challenges is ensuring timely communication between customers, warehouse staff, and technical support to efficiently process returns and repairs. Balancing multiple cases while maintaining accurate records and tracking can be demanding, especially during high-volume periods. Additionally, RMA Leads often need to troubleshoot discrepancies in returned products and collaborate with quality assurance and supply chain teams to resolve issues quickly. Strong organization and proactive communication are essential for success in this role.

What is an RMA Lead?

An RMA Lead is a professional responsible for overseeing the Return Merchandise Authorization (RMA) process within a company. This role involves managing the return and exchange of products from customers, ensuring compliance with company policies, and coordinating with various departments such as customer service, warehouse, and quality control. The RMA Lead also tracks returned goods, analyzes return trends, and works to resolve customer issues efficiently. Strong organizational and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an RMA Lead, and why are they important?

Thriving as an RMA Lead requires expertise in returns management processes, problem-solving abilities, and familiarity with inventory control, typically supported by experience in logistics or supply chain operations. Proficiency with RMA (Return Merchandise Authorization) software, ERP systems, and data analysis tools is often essential. Strong organizational skills, attention to detail, and effective communication are standout soft skills for this role. These competencies ensure smooth returns processing, minimize losses, and maintain customer satisfaction within complex operational environments.

How much does an RMA make?

The average RMA Lead salary in the United States ranges from $50,000 to $80,000 annually, depending on experience, location, and company size. In Florida, salaries typically align with this range, with some positions offering additional benefits or bonuses based on certifications and technical skills.

What is the difference between Rma Lead vs Rma Coordinator?

AspectRma LeadRma Coordinator
CredentialsTypically requires technical certifications and experience in returns managementOften requires basic knowledge of returns processes, sometimes with customer service experience
Work EnvironmentLeads teams in warehouse or service centers, overseeing return processesSupports return operations, coordinating between customers and logistics teams
Employer & Industry UsageCommon in manufacturing, electronics, and tech industriesUsed across similar industries, often as an entry or mid-level role

The Rma Lead generally has more responsibility, overseeing return processes and managing teams, while the Rma Coordinator handles day-to-day coordination and customer communication. Both roles are essential in return management but differ in scope and seniority.

What jobs make around $100,000 a year?

For an RMA Lead, salaries around $100,000 annually are common with experience, certifications, and leadership responsibilities. Similar roles in supply chain management, operations management, or technical supervision can also reach or exceed this salary level, especially in larger organizations or with specialized skills. Factors such as industry, location, and company size influence earning potential.

What is an RMA position?

An RMA Lead is responsible for managing the return merchandise authorization process, overseeing product returns, repairs, and exchanges to ensure customer satisfaction. The role often involves coordinating with logistics, quality control, and customer service teams, and may require knowledge of inventory management systems and industry standards.
More about Rma Lead jobs
What job categories do people searching Rma Lead jobs look for? The top searched job categories for Rma Lead jobs are:
Infographic showing various Rma Lead job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Lead RMA Quality Specialist

Zonar Systems, Inc

Lakeland, FL • On-site

$55K - $60K/yr

Full-time

Re-posted 15 hours ago

Job description

The Lead RMA Quality Specialist is responsible for directing the day-to-day operations of the RMA Quality team, ensuring returned devices are processed accurately and efficiently, quality inspection standards are upheld, and manufacturer returns are owned end to end. This role serves as the primary technical and organizational lead for the RMA Quality function, working hands-on alongside the team while driving performance, process consistency, and continuous improvement. The Lead RMA Quality Specialist reports to the Distribution Center Manager and acts as the operational point of contact for all RMA quality activities.
Key Responsibilities and Duties
  • Lead, direct, and organize the daily workflow of the RMA Quality team to ensure timely and accurate processing of all returns and inspections
  • Serve as the primary point of escalation for team members on technical, process, or disposition questions
  • Train new and existing team members on RMA processing procedures, quality inspection standards, and documentation requirements
  • Monitor team performance and throughput, identifying bottlenecks and implementing corrective actions
  • Foster a culture of accountability, accuracy, and continuous improvement within the team
  • Own the end-to-end manufacturer return process, including initiating returns, tracking shipments, managing documentation, and following up to resolutio
  • Maintain accurate records of all manufacturer return activities in Microsoft Dynamics Business Central
  • Communicate status updates and escalate unresolved manufacturer return issues to the Distribution Center Manager
  • Identify trends in manufacturer returns and work cross-functionally with engineering and procurement to address root causes
  • Oversee and perform processing of returned RMA packages in a timely and accurate manner
  • Determine and approve appropriate disposition for returned devices: refurbishment, manufacturer warranty return, or recycling
  • Configure refurbished devices for redeployment into GPS tracking applications
  • Ensure proper handling, labeling, and storage of returned devices to maintain inventory accuracy and traceability
  • Manage Samsung tablet warranty program, including evaluating returned tablets, determining warranty coverage, and coordinating returns to Samsung repair partner
  • Test and diagnose hardware and software issues on returned and in-process devices
  • Perform and oversee repairs, software and firmware updates, and full refurbishment of units
  • Use electronic test equipment, hand tools, test fixtures, and computer workstations to perform and document testing
  • Accurately log test results and track failure trends to support root cause analysis
  • Review and validate team test results and documentation for accuracy and completeness
  • Perform and lead first article inspections on sub-assemblies and finished goods to verify conformance with source control drawing specifications
  • Document and report inspection findings, drive corrective actions to resolution, and monitor outcomes
  • Ensure calibration and maintenance of all inspection equipment is performed on schedule
  • Identify recurring quality issues and lead root cause analysis and process improvement efforts
  • Maintain accurate and thorough records for all returns, repairs, inspections, and test results
  • Write, review, and maintain work procedures and standard operating documentation for the RMA Quality function
  • Communicate findings clearly in written and verbal form to management and cross-functional teams
  • Ensure the team follows all housekeeping, safety, and quality compliance procedures

Knowledge, Skills, and Abilities
  • High school diploma or equivalent required; AA degree or technical degree preferred
  • Prior experience in a lead, senior, or team lead capacity preferred
  • Experience troubleshooting complex hardware and software systems
  • Strong computer hardware skills; proficiency in Microsoft Office (Excel, Word, Access)
  • Working knowledge of Microsoft Dynamics Business Central or similar ERP/inventory system preferred
  • Strong analytical skills and attention to detail
  • Demonstrated ability to lead, organize, and motivate a team in a fast-paced environment
  • Clear written and verbal communication skills with ability to escalate and document effectively
  • Ability to work independently, prioritize competing tasks, and drive work to completion

Salary: $55k-60k/yr
Benefits: Careers | Zonar

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