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Rma Lead Jobs (NOW HIRING)

American Innovations

Returns & Repair lead

Austin, TX · On-site

Train and mentor RMA technicians * Assign daily workload and prioritize urgent returns * Monitor team performance and productivity * Manage incoming RMA workflow from receipt to closure * Primary ...

DSV Global Transportation

RMA lead

Hutto, TX · On-site

$18.50 - $22.25/hr

RMA lead - 107116 Time Type: Full Time POSITION SUMMARY The Team Lead has general responsibility for coordinating and overseeing all operational activities, which they are assigned to daily. Under ...

DSV Global Transportation

RMA Lead

Hutto, TX · On-site

$18.50 - $23.50/hr

RMA Lead Time Type: Full Time POSITION SUMMARY The Team Lead has general responsibility for coordinating and overseeing all operational activities, which they are assigned to daily. Under the ...

Zonar

Lead RMA Quality Specialist

Lakeland, FL · On-site

The Lead RMA Quality Specialist is responsible for directing the day-to-day operations of the RMA Quality team, ensuring returned devices are processed accurately and efficiently, quality inspection ...

Rescue Mission Alliance

HOUSE MANAGER

Oxnard, CA · On-site

$18 - $21/hr

A "Servant Leader" in actual everyday situations in alignment with RMA's Lead Like Jesus commitment and Mission/Vision/Values Supervisory Responsibilities * The House Manager will assist the Program ...

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA ...

XOTIC PC

Customer Support Lead & RMA Coordinator

Lincoln, NE · On-site

$16.25 - $20.75/hr

XOTIC PC is looking for a tech-savvy, detail-oriented professional to lead our customer service team while coordinating all RMA operations at our Lincoln, Nebraska headquarters. This role is ideal ...

Foxconn WI

RMA Manager

Mount Pleasant, WI · On-site

The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA ...

XOTIC PC

Customer Support Lead & RMA Coordinator

Lincoln, NE · On-site

$16.25 - $20.75/hr

XOTIC PC is looking for a tech-savvy, detail-oriented professional to lead our customer service team while coordinating all RMA operations at our Lincoln, Nebraska headquarters. This role is ideal ...

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All JobsRma Lead Jobs

Rma Lead information

See salary details

$30K

$156.3K

$206K

How much do rma lead jobs pay per year?

As of Jun 9, 2026, the average yearly pay for rma lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are the main challenges an RMA Lead faces when coordinating returns and repairs across departments?

As an RMA Lead, one of the biggest challenges is ensuring timely communication between customers, warehouse staff, and technical support to efficiently process returns and repairs. Balancing multiple cases while maintaining accurate records and tracking can be demanding, especially during high-volume periods. Additionally, RMA Leads often need to troubleshoot discrepancies in returned products and collaborate with quality assurance and supply chain teams to resolve issues quickly. Strong organization and proactive communication are essential for success in this role.

What is an RMA Lead?

An RMA Lead is a professional responsible for overseeing the Return Merchandise Authorization (RMA) process within a company. This role involves managing the return and exchange of products from customers, ensuring compliance with company policies, and coordinating with various departments such as customer service, warehouse, and quality control. The RMA Lead also tracks returned goods, analyzes return trends, and works to resolve customer issues efficiently. Strong organizational and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an RMA Lead, and why are they important?

Thriving as an RMA Lead requires expertise in returns management processes, problem-solving abilities, and familiarity with inventory control, typically supported by experience in logistics or supply chain operations. Proficiency with RMA (Return Merchandise Authorization) software, ERP systems, and data analysis tools is often essential. Strong organizational skills, attention to detail, and effective communication are standout soft skills for this role. These competencies ensure smooth returns processing, minimize losses, and maintain customer satisfaction within complex operational environments.

What is the difference between Rma Lead vs Rma Coordinator?

AspectRma LeadRma Coordinator
CredentialsTypically requires technical certifications and experience in returns managementOften requires basic knowledge of returns processes, sometimes with customer service experience
Work EnvironmentLeads teams in warehouse or service centers, overseeing return processesSupports return operations, coordinating between customers and logistics teams
Employer & Industry UsageCommon in manufacturing, electronics, and tech industriesUsed across similar industries, often as an entry or mid-level role

The Rma Lead generally has more responsibility, overseeing return processes and managing teams, while the Rma Coordinator handles day-to-day coordination and customer communication. Both roles are essential in return management but differ in scope and seniority.

More about Rma Lead jobs
What job categories do people searching Rma Lead jobs look for? The top searched job categories for Rma Lead jobs are:
Infographic showing various Rma Lead job openings in the United States as of June 2026, with employment types broken down into 17% As Needed, 17% Full Time, 17% Temporary, and 49% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.
Returns & Repair lead

Returns & Repair lead

American Innovations

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

Who we are:
American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis - an integrated family of hardware, software and professional services backed by relentless customer service.
Are you ready for the next chapter in your professional career? Are you looking to join a company that is the leader in our core market and are rolling out our next generation of products now? Join our Production and Operations team and take our company to the next level!
What we can offer you:
  • Competitive benefits focused on your physical well-being, including Medical, Dental, and Vision insurance and company provided Life and Disability.
  • Programs to improve your financial well-being, including a 401(k) plan with an employer, match up to 4% with immediate vesting and financial education courses.
  • Opportunities to give back to the community.
  • Supportive and collaborative environments, happy hours, and fun events.
  • A rewarding culture, with a focus on positive business practices and protecting the environment.

What you can offer us:
  • Train and mentor RMA technicians
  • Assign daily workload and prioritize urgent returns
  • Monitor team performance and productivity
  • Manage incoming RMA workflow from receipt to closure
  • Primary contact for RMA Lab for inquiries about Sales, Customer Operations and Support.
  • Promote and execute on the ISO9001 standards approved for RMA area. Complete required training which you are assigned.
  • Develop and maintain clear metrics for RMA activities, including volume, turnaround time, defect categories, and root causes.
  • Analyze repairs and provide data/analysis on trends to Engineering Group and SC Planning.
  • Salesforce-Update salesforce and provide quotes.

Requirements
What you need to succeed
  • Associate's or bachelor's degree in business, Electronics, Engineering, Supply Chain, or related field (preferred)
  • 2-5 years of experience in:
    • Electronics manufacturing, repair, or testing
    • RMA / Returns processing / failure analysis
  • Experience working within a Quality Management System (QMS), preferably aligned with ISO 9001(preferred)

Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background and drug test. American Innovations is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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