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Riddell

Sales Support Specialist

North Ridgeville, OH · On-site

$19.75 - $27/hr

Strong knowledge of Riddell's product line, as well as the understanding of our OSV product offerings including preferred vendors. * Works with Sales Professionals on product substitutions and rush ...

Riddell

Sales Representative - Rochester

Rochester, NY · On-site

Promotes key products and services within the Riddell product family in assigned territory. * Supports service to customers by developing a strong working relationship with Marketing, Technical ...

Riddell

Regional Sales Manager

Boston, MA · On-site

Develops a strong working relationship with other Regional Sales Managers, Key Account Managers, and with the Riddell Sales team to facilitate team selling. * Develops and manages regional business ...

Riddell

Safety Supervisor

North Ridgeville, OH · On-site

SUMMARY OF POSITION The Safety Supervisor leads and directs safety initiatives for the Riddell US manufacturing facilities. This role oversees development and ongoing maintenance of a comprehensive ...

AEG

Sales Support Specialist

North Ridgeville, OH · On-site

$19.75 - $27/hr

Strong knowledge of Riddell's product line, as well as the understanding of our OSV product offerings including preferred vendors. * Works with Sales Professionals on product substitutions and rush ...

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How much do riddell jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for riddell in the United States is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.79 per hour, depending on experience, location, and employer.

What is a Riddell job?

A Riddell job typically refers to a role at Riddell, a company known for manufacturing football helmets and protective sports gear. Positions at Riddell can range from engineering and product development to manufacturing, sales, and customer service. Employees often work on designing, testing, and producing high-quality protective equipment for athletes. The company is recognized for its innovation in sports safety, particularly in helmet technology.

What are the key skills and qualifications needed to thrive as a Riddell employee, and why are they important?

To thrive as an employee at Riddell, a leading sports equipment manufacturer, you generally need relevant industry knowledge, technical expertise in manufacturing or product design, and a background in engineering or business depending on the specific role. Familiarity with CAD software, quality assurance systems, or supply chain management tools is often necessary. Strong teamwork, attention to detail, and problem-solving abilities are valuable soft skills that help employees excel. These skills and qualities are crucial for ensuring product innovation, safety standards, and efficient operations within the competitive sports equipment industry.

What opportunities for career growth are available at Riddell for someone starting in an entry-level production or engineering position?

At Riddell, entry-level employees in production or engineering roles often have access to clear pathways for advancement, including mentorship programs, cross-departmental training, and internal promotions. As you gain experience, you may take on greater responsibility, lead project teams, or move into specialized roles such as product development or quality assurance. The company values internal growth, so demonstrating strong technical skills, teamwork, and initiative can open doors to supervisory or management positions over time.

What is a Riddell?

Riddell is not a job title, but rather a well-known company that specializes in manufacturing football helmets, protective sports equipment, and related gear. They are recognized for their innovation in sports safety, particularly in American football. Riddell products are used by athletes at all levels, from youth leagues to professional teams in the NFL. Their focus on player safety and technology has made them a leader in the sports equipment industry.

What is the difference between Riddell vs Football Equipment Designer?

AspectRiddellFootball Equipment Designer
Required CredentialsHigh school diploma or equivalent; experience in sports equipment manufacturingDesign degree or related certification; knowledge of sports safety standards
Work EnvironmentManufacturing facilities, sports equipment companiesDesign studios, sports equipment companies, R&D labs
Industry UsageBrand-specific manufacturing (e.g., Riddell helmets)Designing new football equipment, innovation roles

Riddell primarily focuses on manufacturing football helmets and protective gear, often employing professionals with manufacturing or safety experience. In contrast, a Football Equipment Designer is involved in creating and innovating new football gear, requiring design skills and safety knowledge. While both roles are within the football equipment industry, Riddell emphasizes production, whereas the designer role centers on product development and innovation.

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Riddell jobs near you
Sales Support Specialist

Sales Support Specialist

Riddell

North Ridgeville, OH • On-site

$19.75 - $27/hr

Full-time

Posted 24 days ago

Riddell rating

7.0

Company rating: 7.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

The Sales Support Specialist is the primary internal contact for field Sales Professionals and Sales Managers. This role plays a vital function in overseeing the entire order process, from entry to delivery, to ensure compliance with company policies. The Specialist also provides timely updates on order status and strategically manages order flow to enhance on-time delivery and address any customer issues. Additionally, they play an analytical role in evaluating the performance of individual sales representatives, handling pricing exceptions, and providing training on effective tools such as the Sales Portal to maximize efficiency.
Essential Functions (other duties as assigned)
  • Maintains strong relationships with Sales Managers and Sales Professionals to provide accurate and timely information resulting in improved team performance and customer satisfaction.
  • Actively communicates with IT, working alongside their department to resolve systems issues and rep roadblocks.
  • Updates and maintains priority lists so orders ship in the correct timeframe
  • Proactively manages Sales Order Aging for their regions to make sure that orders are flowing appropriately through the system and releases orders as required. Prioritizes region's orders, as necessary.
  • Works with the Sales Managers and Sales Professionals to identify and resolve all holds (credit, PO, artwork, and incomplete orders) as required.
  • Critical link between Operations and Sales to resolve any order issues both before and after the equipment leaves our facility.
  • Assist in the order entry process for apparel, hard goods, and reconditioning.
  • Strong knowledge of Riddell's product line, as well as the understanding of our OSV product offerings including preferred vendors.
  • Works with Sales Professionals on product substitutions and rush requests.
  • Actively trains Sales Professionals on the tools provided through the Sales Portal for self-service on order status inquiries, inventory, and creation of new customers as needed.
  • Run ZBA reports to identify account gaps and lapsed customers to facilitate business development.
  • Provides troubleshooting for customer orders, account statuses, and relevant problems.
  • Consult with Sales Managers to identify individual Rep improvement opportunities.
  • Suggests sales process improvements.
  • Works actively with Sales Professionals and plants to ensure reconditioning bags/equipment are matched with contracts.
  • Develops and monitors any relevant performance indicators not specifically identified above.

Job Requirements
  • Some College Required or an equivalent combination of education, training, and related experience.
  • Minimum of 4 years' experience in a general office environment, preferably with Riddell
  • Strong proficiency with MS Office applications particularly MS Excel
  • Strong systems proficiency in SAP
  • Understanding of sales process, preferably with customer service experience

Skills and Abilities
  • Excellent interpersonal and communication skills.
  • Analytical and multitasking skills
  • Strong customer focus.
  • Teamwork and motivational skills
  • Excellent time management and organization skills.
  • Careful attention to detail and accuracy.
  • Ability to establish and maintain productive and effective interactions with multiple departments.
  • Sense of ownership and pride in performance and its impact on company's success
  • Critical thinker and problem-solving skills

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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