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Return Agent Jobs in California (NOW HIRING)

Enterprise Holdings

Return Agent

Oakland, CA · On-site

$19.30/hr

The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position This is a Union position and pays $19.30/hr. This ...

New

Enterprise Holdings

Return Agent

San Diego, CA · On-site

$17.85 - $22.25/hr

The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process.

Enterprise Holdings

Return Agent

Oakland, CA · On-site

$19.30/hr

The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position This is a Union position and pays $19.30/hr. This ...

New

Enterprise Holdings

Return Agent

San Diego, CA

$17.85/hr

The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process.

Europcar

Customer Service - Return Agent

Ontario, CA

$15.75 - $21/hr

Your Primary Focus Is To As a Return Agent: * Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor * Conduct thorough inspections of returning ...

Sixt

Customer Service Return Agent

San Diego, CA

$21.25/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

Sixt

Customer Service Return Agent

San Francisco, CA · On-site

$26.20/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

Sixt

Customer Service Return Agent

San Francisco, CA · On-site

$26.60/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

SIXT

Customer Service Return Agent

San Francisco, CA · On-site

$26.60/hr

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process * You promote additional SIXT products and services where ...

Kaizen Stackup

Agent Engineer

San Francisco, CA · On-site

$17.75 - $23.50/hr

Full-time Agent Engineer About Us We're at the forefront of developing cutting-edge AI-powered agent systems that are revolutionizing how businesses interact with their customers and manage their ...

Reducto

Agent Experience Engineer

San Francisco, CA · On-site

$17.75 - $23.50/hr

As an Agent Experience Engineer, you will be responsible for creating seamless integrations and tools that AI agents can use to interact with Reducto's document processing capabilities.

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Return Agent information

See California salary details

$5

$16

$24

How much do return agent jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for return agent in California is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What are the main challenges a Return Agent faces when processing vehicle returns, and how can they be managed effectively?

One of the main challenges a Return Agent encounters is handling high customer volume during peak times while ensuring each vehicle is thoroughly inspected for damages and cleanliness. Balancing speed with attention to detail is crucial to avoid missing any issues that could incur costs or affect customer satisfaction. Effective communication with customers and coordination with the cleaning and maintenance teams help streamline the process. Developing strong organizational skills and remaining calm under pressure are key strategies for managing these challenges successfully.

What is the difference between Return Agent vs Customer Service Representative?

Return AgentCustomer Service Representative
Handles product returns, exchanges, and refundsAssists customers with inquiries, complaints, and product information
Requires knowledge of return policies and inventory systemsRequires communication skills and product knowledge
Work environment often in retail or warehouse settingsWork environment in call centers, retail, or office settings
Commonly employed by retail stores, e-commerce companiesEmployed across various industries including retail, telecom, and service sectors

Return Agents focus specifically on processing product returns and managing related logistics, while Customer Service Representatives handle a broader range of customer interactions, including inquiries and complaints. Both roles require strong communication skills, but Return Agents typically need specialized knowledge of return policies and inventory systems. Understanding these differences helps employers and job seekers identify the right role based on their skills and industry needs.

What does a Return Agent do?

A Return Agent is responsible for processing the return of rental vehicles or equipment, ensuring that all returned items are inspected for damage, fuel levels, and cleanliness. They interact with customers to finalize rental agreements, address any outstanding charges, and provide excellent customer service during the return process. Return Agents also document the condition of returned items and coordinate with other team members for cleaning and maintenance. Their role is essential in ensuring efficient operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Return Agent, and why are they important?

To thrive as a Return Agent, you need strong customer service abilities, attention to detail, and basic data entry skills, usually supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and company return policies is essential. Excellent communication, problem-solving, and patience help you effectively handle customer concerns and resolve issues smoothly. These skills ensure efficient processing of returns, customer satisfaction, and adherence to company procedures.
What are popular job titles related to Return Agent jobs in CA? For Return Agent jobs in CA, the most frequently searched job titles are:
Return Agent jobs near you
Infographic showing various Return Agent job openings in California as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,197 per year, or $16.9 per hour.
Return Agent

Return Agent

Enterprise Holdings

Oakland, CA • On-site

$19.30/hr

Part-time

Posted yesterday

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

111th of 170 rated vehicle equipment hire

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Part Time Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

This is a Union position and pays $19.30/hr.

This position is located at our Oakland Airport facility and we are looking to fill the following schedule: availability to work weekdays and weekends from 5pm-12am.


We are hiring now for immediate openings.  Responsibilities include:

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings.  Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal.
  • Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans


  • Must be at least 18 years of age.
  • Minimum of 6 months experience handling customer service functions.
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observations, must be able to work the following shift/schedule: availability to work weekdays and weekends from 5pm-12am.

“We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.”

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