ZipRecruiter

Log In

1

Retention Manager Jobs in Kansas (NOW HIRING)

RENT ONE

Client Retention Specialist

Wichita, KS · On-site

$16 - $17/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

RENT ONE

Client Retention Specialist

Wichita, KS · On-site

$16 - $17/hr

CLIENT RETENTION SPECIALISTRent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

Rent One

Client Retention Specialist

Wichita, KS · On-site

$14 - $19.25/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

Spartan Fitness

General Manager

Olathe, KS · On-site

Drive membership sales and ensure member retention through exceptional customer service and engagement. * Manage and oversee staff scheduling to maintain adequate coverage and efficient studio ...

Spartan Fitness

General Manager

Olathe, KS · On-site

Drive membership sales and ensure member retention through exceptional customer service and engagement. * Manage and oversee staff scheduling to maintain adequate coverage and efficient studio ...

HR Partners

Dialogue Store Manager

Topeka, KS · On-site

Train and coach new employees, including staff with disabilities, to support skill development and retention. * Manage daily and weekly inventory of products and replenish as necessary. * Maintains ...

Wolters Kluwer

Sales Business Retention Rep

Topeka, KS · On-site

$48K - $54K/yr

Manage a portfolio of National or Mid‑Market customer accounts * Deliver proactive ... Retention & Growth * Support all customer needs throughout the customer's lifecycle * Drive ...

Verizon

Account Manager-SMB Sales

Manhattan, KS · On-site

Retaining, managing and growing the existing customer base. * Educating and exciting customers while leveraging innovative business solutions. * Building relationships with key decision makers.

Republic Services

Mgr Municipal Sales

Kansas City, KS · On-site

The Manager, Municipal Sales also prospects, sells, and participates in account management and retention activities to ensure the long term targeted, profitable sales growth of municipal hauling and ...

next page

Showing results 1-20

All JobsRetention JobsRetention Manager JobsRetention Manager Jobs in Kansas

Retention Manager information

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are popular job titles related to Retention Manager jobs in Kansas?

For Retention Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Retention Manager jobs in Kansas look for?

The top searched job categories for Retention Manager jobs in Kansas are:

What cities in Kansas are hiring for Retention Manager jobs?

Cities in Kansas with the most Retention Manager job openings:

Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Kansas as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Client Retention Specialist

RENT ONE

Wichita, KS • On-site

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Rent One rating

5.0

Company rating: 5.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

56th of 63 rated furniture retailers

Job description

CLIENT RETENTION SPECIALIST
Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations.
We pride ourselves on being part of the reason that our customers can have products they want at a price that they can afford. We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after 40 years of serving thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.
As a client retention specialist, your impact is two-fold:
  • For the team, your goal is to help the store hit goals for sales and retention.
  • For our clients, your role is help them get to ownership by providing best-in-class service while helping them find the right poducts and solutions that meet their needs and are within their budget.

No experience? No problem! We offer in-depth on-the-job training to increase your skills and pay.
We also offer regular opportunities for review and advancement.
BENEFITS PACKAGE
Rent One is dedicated to ensuring our employees achieve their career goals. We're committed to the success of our team members and offer opportunities for both personal and professional growth.
The pay range we're offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training/professional development programs, and other performance incentives.
Our client retention specialists do a lot for us, which is why we give so much back in return. We offer multiple affordable medical plans to choose from, dental, vision, life/accidental death/dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).
We'll also shower you with perks, including:
  • Attire: Our online store has lots of affordable Rent One gear to keep you in style and professional without breaking the bank.
  • Employee Purchase Program: Out of this world savings on products and services at any of our Rent One or RNR - Midwest (wheels & tires) locations.
  • On-The-Job and Professional Development Training Programs: We like to meet employees where they're at, then help them build a career they can be proud of while doing the type of work that they love. Regardless of where you are in your career, we have a program that will take you to the next level.

JOB REQUIREMENTS
  • Previous rent-to-own experience is desirable, but not necessary (we train!)
  • Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
  • Must have valid driver's license and maintain a driving record that complies with organizational standards.

JOB RESPONSIBILITIES
  • Contact clients via phone and serve as the primary point of contact between the client and the company.
  • Set daily collection goals and verify and maintain accuracy of customer information.
  • Review sales rental orders for compliance and approval.
  • Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
  • Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
  • At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.

ALTERNATIVE JOB TITLES
Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer Service Retention Specialist, Relationship Retention Coordinator, Collection Specialist, Cashier / Clerk, Retail
At Rent One, EVERYONE is important
- our clients, our communities and our co-workers.
  • We're especially dedicated to helping our employees achieve their aspirations, and we continue to cultivate a workplace culture rich with opportunities for professional and personal growth.
  • A healthy work-life balance isn't just possible at Rent One, it's promised. Working with us is a great job but an even better career!

Why Should You Apply?
Our Schedule
Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.
Career Track
We'd love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.
Affordable and
Comprehensive Benefits Package
Medical, dental, vision and life insurance programs as well as life insurance, short/long term disability, critical illness and accident coverage.
Not to mention paid time off like holidays and vacation!
Certified Training
Structured on-the-job training that includes a 12-day remote training class for every new hire.
There are also five types of certifications offered all designed to guide our employees to the top!
401K
Invest in your future by participating in our 401k program.
Rent One will match 30% of your first 5% and 40% of your next 5%!
Reimbursement for
Education & Gym
Memberships
Receive up to $200 for any work-related education classes you wish to take outside of Rent One.
We'll also reimburse up to $200 per year for gym memberships whether it's a traditional gym, kickboxing, CrossFit, or another fitness facility.
Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.

What Rent One employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply