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Retention Manager Jobs in Kansas (NOW HIRING)

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Dialogue Store Manager

Topeka, KS · On-site

Train and coach new employees, including staff with disabilities, to support skill development and retention. * Manage daily and weekly inventory of products and replenish as necessary. * Maintains ...

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Retention Manager information

What is the role of a retention manager?

A retention manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement campaigns, and collaborate with sales and marketing teams to retain existing clients. Strong communication skills and familiarity with CRM tools are often essential for this role.

What are the key skills and qualifications needed to thrive in the retention manager position, and why are they important?

To thrive as a Retention Manager, you need expertise in customer relationship management, data analysis, and strategy development, often supported by a degree in business, marketing, or a related field. Familiarity with CRM software, marketing automation tools, and data analytics platforms is commonly required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are standout soft skills for this position. These combined competencies ensure effective design and execution of retention strategies, driving sustained customer loyalty and business growth.

What does a retention manager do?

A Retention Manager is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create engagement initiatives, and collaborate with marketing and customer service teams to enhance the overall customer experience. Their goal is to build long-term relationships with customers, ensuring satisfaction and repeat business.

What are the common challenges faced by a retention manager, and how can they be addressed?

Retention Managers often face the challenge of identifying early signs of customer dissatisfaction and developing tailored strategies to improve engagement and loyalty. Balancing personalized outreach with scalable processes, analyzing large volumes of customer data, and collaborating across departments are typical hurdles in this role. Success often requires staying updated with industry trends, fostering strong communication channels with both customers and internal teams, and continuously testing and refining retention initiatives. By proactively addressing these challenges, Retention Managers play a crucial role in minimizing churn and supporting long-term business success.

What are popular job titles related to Retention Manager jobs in Kansas? For Retention Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Retention Manager jobs in Kansas look for? The top searched job categories for Retention Manager jobs in Kansas are:
What cities in Kansas are hiring for Retention Manager jobs? Cities in Kansas with the most Retention Manager job openings:
Retention Manager jobs near you
Infographic showing various Retention Manager job openings in Kansas as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Client Solutions Retention Representative (Cox Business)

Cox Communications

Andover, KS • On-site

$17.40 - $26.06/hr

Full-time

Medical, Life, Retirement, PTO

Posted 17 days ago

Cox Communications rating

8.3

Company rating: 8.3 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

18th of 97 rated telecommunications companies

Job description

Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity. If you've got the talent to turn connections into meaningful partnerships, we want to hear from you.
At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.
We're on the hunt for a Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed - all while driving revenue and advancing your own career.
Ready to work with a team that's as invested in your success as you are? Let's talk!
What's in It for You?
Here's a sneak peek of the benefits you could experience as a Cox employee:
  • A competitive salary and top-notch bonus/incentive plans.
  • A pro-sales culture that honors what salespeople (like you!) contribute to our success.
  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • A true team environment, with 3-4 days of real-life collaboration in the office.
  • Comprehensive healthcare benefits, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Professional development and continuing education opportunities.
  • Access to financial wellness/planning resources.

Check out all our benefits.
What You'll Do:
You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs while also assisting with billing related inquiries Here's a look at what you'll be doing:
  • Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.
  • Answering customer billing calls creating a best-in-class experience while assisting with billing related needs.
  • Driving additional revenue with a focus on customer needs and exploring upsell opportunities.
  • Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.
  • Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.
  • Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.
  • Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.
  • Working with sales support to find the best solutions and resolve installation or service challenges.
  • Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.
  • Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.

Who You Are:
You're an empathetic listener with a knack for solving problems. Here's what sets you apart:
Minimum:
  • High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED and up to 1 year of experience; or OR in lieu of a degree 5 years' experience in a related field.
  • Proficiency with computers and common business software.

Preferred:
  • An associate degree or technical certification in a related discipline.
  • B2B sales experience with a proven track record of meeting quotas.
  • Background in revenue generation or customer retention roles.
  • Experience in the communications industry or with a major communications equipment vendor.

Your next big opportunity starts here. Apply to Cox today!
USD 17.40 - 26.06 per hour
Compensation:
Hourly pay rate is in the range of $17.40 - $26.06/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $28,340.00.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

What Cox Communications employees say

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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